Request UTSW Medical Records the Easy Way

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Request UTSW Medical Records the Easy Way

Under the Health Insurance Portability and Accountability Act, it is your right to access your medical records. Getting your electronic health records or paper copies helps you take control of your medical care and actively participate when treatment is necessary. Accessing your is a great way to ensure the accuracy of your health records and may be imperative when changing healthcare providers. Just as the length of time medical records are kept can vary by state, the process of getting your medical records often differs among healthcare facilities. Therefore, understanding how to request medical records ensures you get the access you deserve when you need it.

Unfortunately, it's not always clear about who to contact at your healthcare facility or doctor's office to get your health records released. Also, you may spend hours waiting on hold or finding the proper medical records release forms. Luckily, there's an easier way to request your UTSW medical records and health records from any facility with DoNotPay.

How to Request UTSW Medical Records

From determining who to contact for your to filling out and sending in the required forms, the process of requesting your UTSW health records can be frustrating. But accessing your records is just as important as seeing your healthcare provider. Therefore, it's essential to follow the steps to get your UTSW medical records. You have several options for getting copies of your UTSW health records.

Regardless of the method used, you'll need proof to verify your identity. For caregivers or guardians, written permission from the patient is also required to release the medical records.
Phone214-645-3030 (option 1, option 1)
In-PersonVisit the UT Southwestern Medical Center information management department at

Health Information Management

Release of Information

6333 Forest Park Road, Suite BLA.106, Dallas, Texas 75235

Be sure to bring a valid government-issued photo ID to get records released.

The medical record office is open Monday-Friday 8 am to 5 pm and closed on all major holidays.

MailHealth Information Management

Attention: Release of Information

5323 Harry Hines Boulevard, Mail Code 8525 Dallas, Texas 75390-8525

What Are the Fees for Requesting Medical Records from UT Southwestern Medical Center?

Depending on the request type, there are different fees for getting your UTSW medical records.

Electronic Copy

$6.50 flat rate for the delivery of health records via a CD, electronic file portal, or MyChart Patient Portal. Any applicable processing and shipping fees may also apply per Texas state guidelines.

Note that electronic medical record request fees are waived for armed services members, veterans, and employees of UT Southwestern Medical Center.

Paper Copy

When requesting paper copies of your UTSW medical records, the cost depends on the number of pages plus any applicable processing and shipping fees.

  • 1-10 pages: $6.50
  • 11-20 pages: $25.00
  • Over 20 pages: $0.50 per additional page

Radiology Images

There is no charge for the first copy, but additional copies are $6.50 each. The radiology images are delivered via a CD, electronic file portal, or LifeImage. Per Texas state guidelines, any applicable processing and shipping fees may also apply.

Are There Types of Medical Records Restricted from Being Released?

While HIPPA allows patients to get most of their medical records, there are a few restrictions under certain state or federal laws, including

  1. Psychotherapy notes or info related to a mental illness
  2. Records that may endanger the patient's safety
  3. Drug and alcohol abuse treatment
  4. STD treatments
  5. Sexual assault information
  6. Information compiled for use in a lawsuit

Can I Transfer UTSW Health Records?

Yes, you can have your UTSW health records transferred to other healthcare providers. If you need to have your UTSW medical records transferred to another physician or healthcare facility, there are no fees to have the records sent directly to the provider's office. However, if you choose to request the records on your own and deliver them to your new doctor or provider, you'll need to pay the fees listed above.

Request Medical Records from UT Southwestern Medical Center with a Click of a Button

Since knowing who to contact at UTSW Medical Center and completing required paperwork can be frustrating and time-consuming, DoNotPay is here to save you time and trouble. DoNotPay will contact the medical facility on your behalf and send the necessary documentation to get your UTSW medical records released as quickly as possible.

DoNotPay understands these requests and knows how to write UTSW Medical Center a simple, clear, and effective letter that will get you the legally-guaranteed health records you're entitled to.

How to request UTSW medical records using DoNotPay:

  1. Look up medical records on DoNotPay’s website.

  2. Enter the name of the health care provider you’d like to receive medical records from.

  3. Answer a few questions about your provider and where you’d like to send the records.

That's it! DoNotPay handles the upfront work of requesting your health records with a click of a button. We identify the proper person at the healthcare facility to contact and send all necessary request documentation to get your medical records quickly. Contact us to learn how to access the medical records you require with less hassle.

Simplify Your Medical Record Requests and More with DoNotPay

Getting your UTSW medical records is easy with the help of DoNotPay. We can also help you get your health records from any facility or hospital.

Besides simplifying the process of requesting your medical records, DoNotPay makes other tasks much easier.

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