Easy Way to File a Report About Uber Credit Card Fraud

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How DoNotPay Can Help You Dispute Uber Fraud Charges on Credit Card

Uber is one of the largest rideshare platforms in the world. People can grab a ride or get a meal delivered, any time of day or night. There are approximately 93 million Uber customers in 10,000 cities throughout 71 countries.

While the hugely popular service is convenient, it does not come without problems. Occasionally, riders discover .

With identity theft on the rise, Uber customers often fall prey to criminals attempting to steal their personal data and financial information. If you believe you have been a victim of credit card fraud, DoNotPay can help. Our automated system is easy to use and can show you how to report identity theft and dispute charges, making sure your data is secure.

What Is Identity Theft?

The Federal Trade Commission (FTC) issued the Consumer Sentinel Network guidebook to address the staggering statistics surrounding fraudulent activity in the United States.

According to their report, the most common types of fraud include:

  • Imposter scams
  • Debt collection and identity theft
  • Credit card fraud

More than 167,000 individuals reported having a fraudulent credit card account opened in their name. Most recently, an alarming number of people have discovered that their stimulus checks have been stolen.

The U.S. Department of Justice states that identity theft occurs when a criminal illegally uses another person's data in an attempt to defraud or deceive a private or public entity for wrongful economic gain. When someone steals your social security number or IRS tax information, they can quickly wreak havoc on your financial portfolio.

How to Report Uber Credit Card Fraud and Identity Fraud on Your Own

The Uber support team evaluates all disputes on a case-by-case basis. There are several ways to let the rideshare company know about the issue:


Go to www.help.uber.com to request a refund for the fraudulent charges. The claim must be filed within 30 days of discovering the problem. If fraud is detected, a refund should be processed within 3 to 5 business days of your original form of payment.

Via Mobile App

Go to the Uber mobile app and follow these steps to dispute fraudulent charges:

  1. Go to "Your Trips" and click on the ride in question
  2. Go to "Help," found at the bottom of the screen
  3. Click on "Review My Fare or Fees"
  4. Select the predetermined reason why you are disputing the charge
  5. Add all pertinent details to the text box
  6. Hit submit
  7. Take a screenshot of the confirmation

By Phone/Live Chat

There is no customer service phone number or live chat option for contacting Uber directly. All correspondence and claims must be processed through the website or mobile app.

Why Is it Important to Report Uber Fraud Charges on Credit Card?

If there is suspicious activity on your account that cannot be verified, you are most likely the victim of identity theft. It is important to report the incident to:

It is also imperative that you change your Uber password to stop any further fraudulent activity associated with your account.

Once you notify the three credit bureaus, a fraud alert is immediately placed on your credit report. All future creditors will know you have experienced a data breach and take additional steps to verify your identity before extending credit.

How DoNotPay Can Help You Report Uber Fraud Charges on Credit Card

Attempting to contact Uber to make them aware of the fraudulent activity is often a very frustrating process. There is no direct phone number, so speaking with a customer service representative is not an option.

To add insult to injury, you must submit a request for a refund, which is not guaranteed. Sometimes, you will be offered Uber credits instead of a credit card refund, which does not help in the case of fraud.

Trying to contact Uber online or via the mobile app to submit a claim is time-consuming and often fruitless. DoNotPay eliminates the hassle and is the perfect solution to notifying Uber of credit card fraud.

How to deal with identity theft using DoNotPay:

  1. Search "identity theft" on DoNotPay and select the type of incident you would like to report.

  2. Tell us more about the incident that occurred, including the location, date, time, financial loss, and any suspect information you may have.

  3. We'll identify whether you should file an FTC report, contact the IRS, freeze your credit report, contact state agencies, or file a police report. Once we guide you through the best options, we'll automatically submit the reports on your behalf!

Why Use DoNotPay to Report Uber Credit Card Fraud?

Using DoNotPay to report identity theft is:

FastAfter answering a few simple questions, your claim is processed to get you quick results.
EasyThe automated DoNotPay system uses prompts to guide every step of the way.
SuccessfulYou can be confident that your case has been submitted and will be reviewed by Uber for an immediate reply.

What Else Can DoNotPay Do?

In addition to showing you how to report Uber fraud charges on your credit card, DoNotPay can help you:

Being the victim of identity theft and credit fraud is a time-consuming and aggravating process to dispute. DoNotPay eliminates the frustration and lets you know that someone is fighting for you, ensuring that all of the necessary information is collected to file a claim regarding .

Utilizing the DoNotPay product will not only help you put a stop to fraudulent credit card charges but will also help reduce your exposure to any further illegal activity on your accounts.

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