Connect with Toolstation Customer Service Agents Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Toolstation Customer Service the Easy Way

Toolstation is multi-channel retail for tools and building materials. It has 500 branches in the UK. Since its establishment in 2003, Toolstation has grown to be one of the fastest-growing retailers in the UK, inclusive of its online store. Its stores operate all day from 7 am to 8 pm Monday to Friday, 7 am to 7 pm Saturdays and 9 am to 4 pm on Sundays.

Like any other retail business, you should expect Toolstation to have their customer services to handle customers' inquiries, complaints or suggestions. Toolstation customer service is meant to serve all the customers across the UK. This is a pretty large number of people, and sometimes it might take more time than expected to get a response from them.

You don't have to worry about this possibility with the DoNotPay Skip Waiting on Line product at your disposal. With this product, we will contact on your behalf and contact you once they respond to your call so that you can explain your issue and have it solved.

Why Would You Need to Contact Toolstation Customer Services?

Customers can contact for various reasons. In most cases, customers contact Toolstation customer services with issues associated with:

  • Account
  • Orders
  • Payments
  • Delivery
  • Returns

What Reasons Associated With Your Account Would Make You Contact Toolstation Customer Service?

Some of the issues associated with your account that would make you contact Toolstation customer services include:

  1. Requesting a copy of the invoice
  2. Inability to edit your saved address

Reasons Associated With Your Order that Would Make You Contact Toolstation Customer Service

  • Missing order in our item
  • Tracking whether a particular thing is in stock
  • Stock transfer from one Toolstation store to another
  • Amending your order

Reasons Related to Payment That Would Prompt You to Contact Toolstation Customer Service

Some of the reasons associated with payments that would make you reach out to Toolstation customer services include:

  1. Determining whether you can use a different payment option other than those provided by Toolstation
  2. Failure to process your payment
  3. Seeking a refund for a product that you've returned.

You can also contact Toolstation customer services due to the following reasons:

  • You want to file a complaint against a broken product
  • You are reporting a situation where you were harassed, racially profiled or abused by their agents in a store
  • You want to inquire about any discounts or promotions available for a particular product
  • You're seeking pre-purchase advice

How Do You Contact Toolstation Customer Services?

Toolstation offers the following options to contact their customer services:

  1. By phone
  2. Online form
  3. In-person
  4. By post
  5. Social media
Toolstation Support/FAQ SiteContact Page
Toolstation Phone Number0330 33303303
Toolstation Social MediaLinkedIn




Toolstation AddressHead Offices

Lodge Way House, Lodge Way

Harlestone Road



How to Contact Toolstation Customer Service by Phone

To contact Toolstation customer service by phone, call 0330 33303303. Adhere to the opening hours provided above to reach out to their agent.

How to Contact Toolstation Customer Service via an Online Form

Follow these steps to contact Toolstation customer service via their online form:

  • Visit the Toolstation contact us page
  • Scroll to the section written, ‘Contact us’
  • Fill in the spaces
  • Click "send" to send your message

How to Contact Toolstation Customer Service In-Person

Contact Toolstation customer service in person by visiting the following address:

Head Offices

Lodge Way House, Lodge Way

Harlestone Road



How to Contact Toolstation Through Social Media

Use these links to send your message to Toolstation customer service:

  1. LinkedIn
  2. Twitter
  3. Facebook
  4. Instagram

Reach Out to Toolstation Customer Services With DoNotPay

Nothing is more frustrating than waiting for an extended period to solve your issue. Anyone would want their inquiries, complaints or suggestions heard and responded to within the shortest time possible. Since this is something that you're not guaranteed, we have a simple solution for you.

With DoNotPay Skip Waiting on the Line Product, you're a step away from contacting Toolstation customer service in the easiest way possible. We guarantee a suitable alternative to your attempts to reach out to Toolstation customer support as you focus on your things.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

Once you've completed these steps, we will contact Toolstation customer service, wait in line on your behalf and keep you updated once they respond to your call.

Contact Any Customer Service With DoNotPay

Our Skip Waiting on Hold product is not limited to contacting Toolstation customer service. We can help you get in touch with any customer service, including hotels such as Marriott, Media and streaming services such as Virgin Media and Sky, and Retail businesses like Currys', Walmart, John Lewis and Amazon. We can also help you reach out to telecommunication firms such as O2, EE and Vodafone. Nothing beats the level of effectiveness guaranteed by our service.

What Else Can DoNotPay Help You Solve?

There's more to our service than helping customers skip the queue with any customer care services. We can help you solve any problem with our variety of products, including:

You never have to worry about any delays with this product. Sign up today, and let's help you get in touch with Toolstation customer service effectively.

Want your issue solved now?