What to Do When You're Charged for a Suddenlink Internet Outage
Out of most internet providers, Suddenlink is one of the few who try to make outage losses right. They have a page for reporting and resolving bad weather outages. Earlier this year, they paid back the bills of Lake Charles, LA residents after a hurricane wiped out internet access for three charged months. No internet provider is perfect, but if you've experienced a that you were still charged for, there's a good chance you can get a reimbursement for the unserviced downtime.
All you need to do is take on customer service with the steps to request reimbursement and prove the interruption was under Suddenlink's control to announce or resolve. If you're not sure how to resolve your internet charge during a Suddenlink outage, or your initial efforts aren't successful, DoNotPay can help.
What Causes Internet Outage?
There are several causes of a . Some of these are:
|Natural Causes||Strong winds, lightning, snow, ice on the lines, and rain can cause an internet outage. A tree branch contacting internet lines is an addition.|
|Equipment Failures||Not every time a piece of equipment can do its job perfectly. It requires maintenance and repairs once broken. It includes problems with internet cables, transformers, etc.|
|Cyber Attacks||Hacking/cyber attacks are becoming prevalent, affecting internet providers which result in massive internet outages.|
How to Check for a Suddenlink Internet Outage
When the internet goes down, determine whether the issue is with local utilities or Suddenlink itself. Naturally, you'll know if your power just went out, but take a moment to check to see if a pet disconnected your cable or knocked out the plug.
If you're all plugged in, use your phone to log into your Suddenlink account to check for outages. The app or web page will tell you a known Suddenlink outage in your area.
How to Get Compensated for an Outage?
Internet outages are serious business. They can cut off your work, entertainment, interrupt a critical project, or stop communication with your clients. At the same time, Suddenlink will continue to charge you for the hours (perhaps days or even weeks) that you are cut off from their service. You have one year from each outage to report and get compensation according to their terms of service.
To get compensation for those lost hours, you will need to contact Suddenlink directly and speak to customer service.
- Call 1 (877) 794-2724 to reach Sudden Link customer service
- Work with the customer service agent to connect with your account
- Report when and how long the outage lasted
- Confirm that you were charged for the time (hint: you were)
- Ask for compensation for that time
- Be willing to switch internet providers, and tell the service agent you're ready to switch for outage charges.
The last step is the most important if customer service is denying you compensation for hours or days of internet disconnection. Most internet providers are not eager to provide compensation and only do so on request on a case-by-case basis. Customer service agents may not have permission to give you compensation - unless you plan to leave the service.
Your customer service agent will be empowered to escalate your complaint or offer monetary compensation to keep you as a client.
How to Get Your Internet Restored
The good news is that Suddenlink's policy is to investigate and repair outages as soon as they are detected or reported. With teams ready to seek solutions, there's a good chance that storm damage or local line failures will be addressed relatively soon.
If you are experiencing internet issues, call customer service and let them know your location and circumstances.
Did You Lose Business or Wages Due to a Suddenlink Internet Outage?
Many people now rely on their internet for work. Whether you need to report to your employer, lost cloud-based work due to a disconnection, or lost clients who cannot contact you. Suddenlink may be liable for your damages. You can file a lawsuit with the help of a legal professional or service to claim damages against Suddenlink for unannounced outages under their control.
You will need to build a case with proof of damages and proof that Suddenlink was responsible for an extended outage that caused the damage.
How to Get Compensation for Suddenlink Internet Outages You Were Charged For
Not sure where to start? Did you try Suddenlink customer service without a positive result? DoNotPay can help. Our outage compensation service was designed to help residents avoid paying for services they did not receive. If your Suddenlink internet went down for hours or days and they still expect you to pay for that time, let us fight for your rights and your bills.
Lose wages or business to an internet outage? We can help with that, too. DoNotPay is an online service that can help you file a legitimate claim against Suddenlink for unscheduled loss of access to your internet connection that caused personal or business damages.
If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in these easy steps:
- Go to the Outage Refunds product on DoNotPay.
- Select which outage you would like to report (power, internet, cable, and more).
- Select your energy provider and enter your account number.
- Indicate when the outage started and how long it lasted.
- Verify your account information.
- If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.
- Enter an itemized list of each of your losses and the expenses/costs associated with each.
- Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.
- Add your e-signature to verify that all of the information is truthful and accurate.
DoNotPay Can Help With Outage Charges and Losses Across the Us
Our services are not limited just to Suddenlink internet outages. We can help you get compensation for any utility outage with any company anywhere in the US. We can help when a power surge damages your equipment, and we can help your distant friends or relatives facing their local outage charges. Here are just a few more types of outage compensation we can help with:
- Spectrum Internet Outage Reimbursement
- Power Outage Compensation and Claims
- Internet Outages
- PGE Power Outages
- Oncor Power Outage
- DTE Power Outages
What Else Can DoNotPay Do?
DoNotPay was founded on making life easier in as many ways as possible. Let us help you send checks for hard-to-reach bills, handle traffic tickets, or file complaints about failed services. We're here to save you expenses and hassle in any way we can.
- Help with Bills
- File a Complaint
- Robocall Compensation
- Insurance Claims
- Parking Tickets
- Neighbor Complaints
- Customer Service
How else can DoNotPay help you? Explore our many resources to find out how online services can make your life easier.