Here's How to Get Your Money Back for an Internet Outage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Easily Get Your Money Back for an Internet Outage

Most people face utility outages like a normal challenge of everyday life. You wait it out, and you deal with however long it takes for the utility to come back. But with an internet outage, you may still be charged for the time that the internet was down. In fact, you may lose business and the ability to earn wages for an internet outage - especially if it lasts more than a few minutes.

Charging you for services not rendered is illegal and you have a right to be compensated for wages lost when your paid service goes down. It's not just an outage to wait through. You don't have to put up with these losses and illegal charges. DoNotPay can help you get your money back and even file a claim to get your lost wages compensated when the internet goes down.

How to Get Your Money Back on Your Internet Bill for Outage Time

Here are some ways to get your money back for wages lost due to an internet outage:

Contact Your Internet ProviderThe first step is to contact your internet provider. It's best to do this by phone or sometimes live chat, as email complaints tend to get the run-around until they can run the clock on your issue. Look up your internet provider's contact information. Call their customer service number and hit '0' until you get a live agent instead of the phone tree. They typically do not offer bill credits or compensation for outages automatically because this is a function most internet providers hope you don't know about.
Verify the Hours of Your OutageNext, you will need to verify the hours of your internet outage. Fortunately, internet companies keep pretty clear records of where and when service goes down. Give the operator your address and tell them when the internet went down and when it came back up. Keep accurate records for better results, but a rough estimate (ex: 3:30 PM to 5 PM) is usually enough to find the outage records for your neighborhood.
Ask for Compensation on Your BillWhen the operator apologizes for your inconvenience, let them know you want compensation. It helps if you have already done the math on how much of your monthly bill would be charged during the hours the internet was down. This is most applicable to internet services that charge a flat monthly fee vs those that charge only by usage.
Threaten to Switch ProvidersIf your internet provider does not want to offer you credit, threaten to switch providers (even if you don't intend to). Remember, you are dealing with a customer service clerk who doesn't have a lot of power - except to keep customers. By threatening to switch, you actually empower the operator on the phone to take more drastic actions (like compensating your lost time) to keep your business.

How to Get Compensation for Business/Wages Lost During an Internet Outage

In a time when so many people are working from home, your internet access can also directly relate to your income. When the bandwidth goes down, so does your ability to connect with your employer or work directly for your clients. Hours of outages or frequent outages can seriously impact your business. Your internet provider is liable for these losses because you are paying for a continuous internet service that they have failed to provide.

Unfortunately, getting compensation for lost wages is more complex than getting credits on your bill. You will likely need to file a civil suit against the internet provider to claim and receive compensation. You will need the help of a lawyer or service to get your lost wages back.

How to Get Compensation for an Internet Outage with DoNotPay

Fortunately, you're not alone in this. DoNotPay provides a variety of online services that can help you get compensation for illegally charged bill time and for lost wages due to an outage. All you need to do is tell us what happened and the outcome you're looking for. We'll help you take care of the rest.

How to Get Compensation for an Outage Using DoNotPay

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.
  2. Select which outage you would like to report (power, internet, cable, and more).
  3. Select your energy provider and enter your account number.
  4. Indicate when the outage started and how long it lasted.
  5. Verify your account information.
  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.
  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.
  8. Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.
  9. Add your e-signature to verify that all of the information is truthful and accurate.

Why Use DoNotPay to Get Compensation for an Internet Outage

There are a lot of reasons why you should choose DoNotPay:

  • Fast - You don’t have to spend hours trying to get compensation for an outage.
  • Easy - You don’t have to fill out tedious forms and keep track of all the steps in getting compensation.
  • Successful - You can sit back and relax knowing that we will do the work for you.

DoNotPay Can Help With All Sorts of Outage-Based Loss

Have more than one type of outage to deal with? Need to handle a specific provider company? can help. We're prepared to take on the internal crediting system and compensation for outages of any type in the US. From internet interruptions to injury claims from power outages, we're here to help.

What Else Can DoNotPay Do?

Our ability to help isn't limited to utility outages, either. DoNotPay was designed to help you avoid expenses and deal with everyday hassles. Here are a few more things we can help with.

  1. Robocall Compensation
  2. Parking Tickets
  3. Insurance Claims
  4. Neighbor Complaints
  5. Customer Service
  6. Help with Bills
  7. File a Complaint

DoNotPay is here to help you make life easier. Explore our services to find many ways we can make your life easier, save you costs, and get compensation for unfair circumstances.

Want your issue solved now?