Did an SRP Power Outage Cost You More Than Inconvenience?

Salt River Project is generally reliable as far as utility companies go, but when SRP power outages occur, they can cause damage to property and negatively impact business revenue and employment income. If you recently experienced an SRP power outage, and it seriously impacted your business, work, or home life, you might be able to claim those losses.

And if your power just went out, this is the time to start making plans. You have two options for submitting a request for a refund, credit, or cash replacement from SRP: On your own or with the help of DoNotPay.

How to Keep Tabs on an SRP Power Outage

Did you know you can monitor a local power outage online (assuming, of course, you have a smartphone or battery-powered laptop) using SRP's power outage map? Here's how:

1. Navigate to https://myaccount.srpnet.com/power/myaccount/outages.
2. Click on "Show Legend" in the left-hand sidebar.
3. Look for an outage icon near your home or place of business.
4. Click on the icon and read the information that appears on the left sidebar.

We recommend taking notes of this information for your claim, especially the reason for the outage. You might also want to make note of the start time as posted by SRP as it may differ from what you experienced.

How to File a Claim on Your Own

If you have decided that you're entitled to compensation, and you feel you have the time and energy to pursue a claim on your own, you need to be as thorough as possible in your record keeping. The more "evidence" you have to back up your claim, the easier it will be for the Salt River Project to validate your claim. Otherwise, they'll have a good (and legitimate) excuse to dismiss your request. So think like a lawyer unless you want a "AI Consumer Champion" like DoNotPay on your side.

Ready to get started down the do-it-yourself path to compensation?

Phase One: Gather Your Information

As soon as the power goes out, grab a pen and pad of paper, and start taking notes. What you record and what documents you have on hand will help strengthen your case, so go into as much detail as possible. Here's what you need:

• What time your power went out and the time it was fully restored.
• Receipts for perishables destroyed due to lack of refrigeration/freezer power.
• You can photograph these items as you discard them if you don't have receipts.
• Sales receipts for business days that are comparable to those in which the outage occurred.
• Employee pay stubs.
• If you're an independent contractor, give proof of your day or hourly rates, and list the projects you had on your agenda during the outage.
• Property damage incurred due to the outage.
• Whether you use surge protectors on your electronics.
• Medical bills for injuries during the SRP power outage.
• Well-lit, clear photographs of property damage or injuries.

Type all this information out, and make clear, legible photocopies of your evidence: One set for you and the other to send in to Salt River Project. Write a cover letter that's polite but to the point.

Phase Two: Send in Your Claim

We recommend you use SRP's headquarters email to send in your request for compensation. Address it to:

Salt River Project

Customer Claims Department

1500 N. Mill Ave.

Tempe, AZ 85281

We strongly recommend you send your claim via Return Receipt or Delivery Confirmation. Keep the stubs for your records.

Phase Three: Follow Up

Most utilities require four to six weeks to process customer claims, but it's a good idea to check in about two weeks after you mail yours to SRP. You can call the SRP Administration Office at (602) 236-5900.

How to Use DoNotPay to Get Compensated for an SRP Power Outage

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

1. Go to the Outage Refunds product on DoNotPay.

2. Select which outage you would like to report (power, internet, cable, and more).

3. Select your energy provider and enter your account number.

4. Indicate when the outage started and how long it lasted.

5. Verify your account information.

6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

8. Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.

9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

Absolutely. We'll handle your claims for any U.S. power, water, or internet utility, including these:

• Spectrum Internet
• DTE Energy
• Pacific Gas & Electric
• Oncor Electric Delivery

What Else DoNotPay Can Do For You

• Robocall compensation
• Neighbor complaints
• Jump the phone queue for any company
• Get help with bills
• File insurance claims
• File a customer complaint
• Appeal parking tickets in any city

Why Should You Use DoNotPay to File Your SRP Power Outage Claim?

We think you'll love our consumer advocacy services, because we're…

Let your SRP power outage claim be a trial run. Try us out today, and then see what else we can do for you.