Process Your Compensation Claim for PSE Power Outage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Did a PSE Power Outage Leave You in the Dark? You Could Be Compensated

Short don't cause too much trouble for most of us, but they can be a huge problem when they last several hours or more. Imagine bumping into furniture while looking for those flashlights, losing internet, phone, and security service. And how about spoiled groceries and refrigerated medications? Losses from a PSE power outage quickly add up.

Did you know you can file for compensation if a power outage causes damage, injury, or loss? You can file a claim today with DoNotPay and get refunds, credits, or possibly even cash if you can prove the blackout cost you money or your health.

Things to Do to Get You Started

Before you can file a claim for a , you need to do a bit of homework. What you do now will help you build your case later.

Check for a widespread power outage.To see Puget Sound Energy's outage map, go to You can enter your address in the field at the top or look for markers in your neighborhood.
Report a PSE power outageUtility companies often rely on customer alerts to outages, so you should report the blackout if there aren't any indicators on the outage map. On the right side of the outage map page is the "Report an Outage" tab.
Gather documents that support your claim
  1. Keep notes on any troubleshooting and contact attempts from the start of the outage until you have received either compensation or a denial.
  2. Note the date, time, and duration of the outage
  3. Itemize any damaged items, from spoiled food and medications to surge-damaged electronics
  4. Take clear, well-lighted photographs of any damage
  • Make printed copies of the photographs if you plan on mailing in your claim
  • Rename digital files with your last name to reduce the chance they're misfiled or lost at PSE
  1. Make a copy of any medical bills incurred as a result of the outage
  2. Download, print, and fill out the Claims Inquiry Form downloadable here.

Get Compensated for a PSE Power Outage

Now that you've gathered the information you'll need, get ready to put it all together and send it in.

When It's Unlikely You'll Be Compensated Without a Fight

According to Puget Sound Energy, these are the conditions under which PSE claims to be free of responsibility:

  • Weather-related conditions such as wind, lightning, flooding, heat, ice, or snow
  • External causes, such as automobile accidents, falling trees, or construction activities
  • Bird or other animal contacts with equipment
  • Equipment failure

That doesn't seem to leave out much. But wait, there's more: The customer is expected to take reasonable precautions to prevent damage due to power outages and surges, most notably using quality surge protectors with electronic equipment.

If you haven't handled such a claim on your own before, you might feel a bit intimidated. But you won't if you have DoNotPay, as we do this all the time.

How to Get Compensation for an Outage on Your Own

Gather the documents above, as well as the completed Claims Inquiry form, and mail them to: P.O. Box 97034, PSE 11N, Bellevue, WA 98009-9734. You can also fill out the downloaded Claims Inquiry form PDF and attach it and your documents in an e-mail to: Be sure to follow up in a week if you haven't heard back from the Claims department regarding your case.

If you're sending the claim via USPS, we recommend purchasing delivery confirmation.

How to Get Compensation for an Outage Using DoNotPay

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

We sure do! We'll file a claim for you with any power or internet service provider across the United States, including these:

What Else DoNotPay Can Do For You

Advocating for our members' power outage losses is just one of our specialties. Here's a small sample of our other services:

Why Should You Use DoNotPay?

Because we're...

  1. Fast—You don't have to spend hours trying to solve the issue on your own
  2. Easy—You don't have to struggle to download and fill out tedious forms, go to the post office, and keep a checklist of everything you have to do
  3. Successful—We're like "AI Consumer Champions." We solve problems like this every day, and we're not intimidated by big power corporations.

Are you ready to give us a try? Let us help you file a claim for your PSE power outage losses. Once we've earned your trust, you can use us to solve hundreds of other otherwise headache-inducing, paperwork-heavy projects.

Want your issue solved now?