Get Compensated for PPL Power Outage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Are You Entitled to Compensation After a PPL Power Outage?

Power outages aren't just a nuisance. They can be expensive and potentially dangerous, causing loss of revenue, damaged property, and even injuries. Did you know you can file a claim for compensation if you suffered losses during a ? You can. Whether or not you're successful depends on the case you build on your behalf, or if you have DoNotPay's "AI Consumer Champion" service on your side.

And if you value your time a fraction of the value of your losses, you'll be thrilled to have us in your corner.

How to Check for an Outage in Your Area

Here's what you need to know to stay on top of the :

  1. Navigate to
  2. Click on an icon in your area
  3. Note the information given, which should include:
  • Cause of the outage
  • Number of households or businesses affected
  • Estimated time of repair
  • Current status of the outage

Be sure to take notes about this information and anything else during the power outage.

The DIY Way to File a Claim After a PPL Power Outage

Let's have a look at the DIY method and DoNotPay's easy nine-step process for filing a compensation claim with PPL Electric Utilities.

What documentation do you need to file a claim on your own

For the best chance at a positive outcome, especially if you're going it alone, you want plenty of evidence to support your claim. Here's what we recommend you have ready:

  1. The time, date, and duration of the PPL power outage
  2. What precautions do you take to lessen the damage
  • Did you use surge protectors?
  • Did you unplug electronics and appliances after the power went out to protect them from surges?
  • Did you have adequate battery-operated light sources?
  • Did you have backup power available, such as battery packs or a generator?
  1. Any damages to property or self, which may include:
  • Destroyed or damaged electronics, including home medical equipment
  • Injuries that occurred due to the outage
  • Ruined perishables
  1. Loss of internet connection required for your business, work, or studies
  2. Lost revenue due to having to halt work-from-home activities or close your business
  • Tax records and/or bank statements
  • Pay stubs showing your standard hourly rate
  • Payroll records
  • Revenue and expenses statements
  • Sales receipts
  1. Losses due to interrupted security services

How to find the right contacts

Getting your claim to the right person increases your chance of a faster, more positive outcome. The first place to start is the rebates department. Call and ask for the name of the person currently in charge of damage claims, as well as that person's direct line, mailing address, and work email.

Here's how to reach PPL Electric Utilities' rebates department.

  • For business accounts: 1-866-432-5501
  • For residential accounts: 1-877-486-9204

The rebate department accepts calls from 8 a.m. to 6 p.m. Monday through Friday.

How to send in your claim

Claim via Postal ServiceUnless you were given a different address, mail your claim addressed to:

PPL Electric Utilities 827

Hausman Road

Allentown, PA 18104-9392

Claim by PhoneIf you were unsuccessful in getting the name of the correct contact, address it to the Customer Claims Supervisor, Rebate Department. We recommend sending your letter with a return receipt or delivery confirmation for your records.
Claim By EmailIf you're sending your claim by email: Be sure to rename files with your last name and first initial, as well as the name of the document, to prevent them from being misfiled by PPL. For example:
  • J_Smith_Laceration_Photo
  • J_Smith_Jan2022_Paystub

Be sure to follow up. Check-in via email or phone within two weeks of sending in your claim. Under most circumstances, you should hear back from PPL with a final within four to six weeks.

The DoNotPay Way to Get Compensated for a PPL Power Outage

If you want to get compensation for an outage but you just don't have the time or patience to deal with PPL on your own, DoNotPay has you covered in nine easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

We sure can! The following are just four of the hundreds of utility companies from which we've helped our subscribers win claims:

What Else DoNotPay Can Do For You

DoNotPay covers a wide, wide variety of paperwork-heavy consumer issues, including these:

Why Should You Use DoNotPay?

Because filing a claim for a PPL power outage is the perfect way to know us. You'll find that we're…

  1. Fast—You value your time, and we'll spare you hours of tedious paperwork and trips to the post office and copy shop.
  2. Easy—We'll build your case in nine easy steps.
  3. Successful—We'll deliver your claim to the right people right away, so you have a better chance of getting your reimbursement when you need it most.

Are you ready to get started? Let us help you file your power outage compensation claim today.

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