The Best Way to Request Orlando Health Medical Record

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Request Medical Records From Orlando Health

is a large medical service provider, headquartered in Orlando, Florida. If you have received medical care through this non-profit healthcare organization, there are certain things you need to know in order to receive your medical records. offers a vast array of services, including:

  • Emergency
  • Rehabilitation services
  • Cancer institutes
  • Heart institutes
  • Imaging and laboratory services
  • Wound care centers
  • Physician offices for adults and pediatrics
  • Skilled nursing facilities
  • An in-patient behavioral health facility
  • Home healthcare services in partnership with LHC Group,
  • Urgent care centers in partnership with FastMed Urgent Care

Orlando Health hospitals include:

  1. Bayfront Health St. Petersburg
  2. Orlando Health Arnold Palmer Hospital for Children
  3. Orlando Health Dr. P. Phillips Hospital
  4. Orlando Health – Health Central Hospital
  5. Orlando Health Horizon West Hospital
  6. Orlando Health Orlando Regional Medical Center
  7. Orlando Health South Lake Hospital
  8. Orlando Health South Seminole Hospital
  9. Orlando Health St. Cloud Hospital and Orlando Health Winnie Palmer Hospital for Women & Babies

HIPAA and Your Right to Access Health Information

According to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) - specifically, 45 CFR § 164.524 - patients have a legal right to access their upon request.

The HIPAA Act was established to protect the privacy of patients while also helping them have a clear understanding of their medical conditions and treatments. This, they determined, would help them be more in control of their health and well-being, and allow them to make more informed decisions about their medical care.

How to Get Request Copies of Your Medical Records From Orlando Health

Orlando Health offers two ways to request your medical records: Online or via a traditional medical record release form.

For either method, you will need to have the following information:

  • Name
  • Date of Birth
  • Contact information including address and phone number
  • Email address
  • Which hospital or physician practice you received medical care from
  • Which records you are requesting
    • All
    • Consultation notes
    • Discharge summary
    • Emergency room notes
    • History and physical notes
    • Progress notes
    • Operative/procedure notes
    • Therapy notes
    • Lab results
    • Pathology results
    • Radiology report
    • Radiology images
  • How do you want them delivered
    • Electronic
    • Mail
    • In-person
  • Who you want the medical records sent to and their contact information

Once you've gathered this information, you'll have to sign and date the request form, if using the traditional method, or verify your identity through their patient portal, when requesting electronically.

Why Might You Need Copies of Your Medical Records?

There are many reasons why individuals might want a copy of their medical records, including simple curiosity. However, There may be specific circumstances when having your medical records is necessary. Such as:

  • You're moving
  • Your physician is retiring/relocating
  • You're traveling
  • You need medical records for a dependent
  • You're applying for Social Security Disability
  • You need to share information among multiple healthcare providers
  • You want to keep an updated packet of medical history (as many facilities limit the amount of time they hold medical records)
  • You and your family are compiling a family medical history

How Much Does It Cost to Obtain Medical Records?

The cost to obtain medical records varies by state as well as type of records and amount. Florida has a mandate that limits fees for medical records, however, the current cost for medical records includes:

Search Fee:$1.00 for each year of records requested
Copy Fees for First Pages:All pages for hospital records may not exceed $1.00/page

Physician records pages 1-25= $1.00/page

Copy Fees for Additional Pages:Physician records pages 25+= $0.50/page
Mailing Costs:Actual cost plus sales tax
Additional Fees and Costs:Labor, materials, and supply costs for x-rays and other special records.
Electronic Records:Non-paper records may not exceed $2.00/page
Worker's Compensation:Fee rates: $0.50/page

What Types of Medical Records Are Restricted From Being Released?

In some cases, certain medical records are either not permitted to be released or require additional authorization. These records include:

  • Information gathered to improve patient experiences and the general operations. This information does not identify the individual patient, so it is not covered under the HIPAA law.
  • Psychotherapy notes are taken by a mental health professional during therapy sessions.
  • The information involved in, a civil, criminal, or administrative action or proceeding.
  • STD/HIV information

In some cases - such as with a lawsuit - you can obtain copies of necessary documentation through the Courts, or you can fill out additional authorization forms to request sensitive information.

How to Request Medical Records From Orlando Health

Orlando Health uses a records system called Health Information Management (HIM), which maintains all legal medical records for all Orlando Health facilities. Before requesting medical records from Orlando Health, they advise:

  • Authorizations must be signed by the patient or the patient's legal representative.
  • If the patient is a minor (under 18 years of age), the authorization must be signed by one of the parents or legally appointed guardian (must show proof of guardianship).
  • Emancipated minors and drug and alcohol abuse patients who are minors may sign their own authorizations.
  • If the patient has expired, the authorization must be signed by the personal representative of the estate or legal next-of-kin. If the patient did not expire at Orlando Health, the following must be presented:
    • Proof of death, and
    • Proof of appointment as the personal representative of the estate.
  • If the patient is unable to sign by reason of physical or mental disability, the authorization should be signed by the next-of-kin or legally appointed guardian (must show proof) and must indicate the patient's disability.
  • Once authorization is received, please allow up to 10 days for processing the release of records. For urgent requests, please call to expedite processing at: (321) 841-4449.

Understanding these tips, you can choose to use a smartphone or computer to request your medical records online.

Requesting Medical Records On Paper

  1. If you would rather use the traditional method, you'll need to download the appropriate request form, based on your language.
  1. Complete all sections of the request form in its entirety, with accurate information. Inaccuracies can result in your request being denied or prolonged.
  2. Mail, E-Mail, or Fax Release Form & Photo ID to:

Phone: (321) 841-4449

Fax: (321) 843-6411


Mail: Orlando Health

Health Information Management

3090 Caruso Ct. Suite 50, MP69

Orlando, FL 32806

You can also choose to drop off the release form at any Orlando Health facility.

How DoNotPay Helps You Get Your Orlando Health Medical Records

Requesting medical records can be frustrating, especially if you need the records urgently or if you're experiencing a medical situation that makes it challenging. But DoNotPay can help in three easy steps.

DoNotPay has seen these requests before and knows how to write your health care provider a simple, clear, and effective letter that will get your legally-guaranteed health records for you in no time.

  1. Look up medical records on DoNotPay’s website.
  2. Enter the name of the health care provider you’d like to receive medical records from.
  3. Answer a few questions about your provider and where you’d like to send the records.

What Else Can DoNotPay Do?

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