Claim Your Compensation for NV Energy Power Outage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Get a Refund After an NV Energy Power Outage

It's not always candles and romance when the power goes out. If you have an , food and medications can spoil, injuries can occur, and electronics can be damaged. Sometimes medical equipment like CPAP machines will not work when the power is out.

Do you deserve compensation for a power outage? DoNotPay can help you find out.

What Causes Power Outage?

There are several causes of an . Some of these are:

Natural CausesStrong winds, lightning, snow, ice on the lines, and rain can cause a power outage. A tree branch contacting power lines is an addition.
Equipment FailuresNot every time a piece of equipment can do its job perfectly. It requires maintenance and repairs once broken. It includes problems with switches, cables, transformers, etc.
Human ErrorThere are times when we unintentionally contact power lines causing power outages. Examples are traffic accidents and placing an antenna near a power cable.
Scheduled MaintenancePart of maintaining the safety and performance of equipment is maintenance. Sometimes scheduled maintenance is needed to avoid accidents in the future.

How to Check for an NV Energy Power Outage

If you want to make sure the power outage isn't "just you", here's how to find out if there are any power outages in your area.

  1. Go to NV Energy's home page.
  2. In the top navigation bar, click "Outages & Emergencies." A drop-down menu will appear.
  3. Click "View Current Outages".
  4. A map will appear, showing any confirmed outages. You can also click the "list view" option on the right-hand side of the screen (desktop).

You can also report outages, non-working street lights, and downed power lines on the same page.

How to Get Your NV Energy Power Restored

Under most circumstances, you'll have to wait until the power infrastructure is repaired before you can expect your power to come back on. In anticipation of severe weather, many power companies will turn off service to affected areas for safety reasons and/or system preservation. These outages can last from about 30 minutes to several hours, depending on the weather event.

Get Compensated for an NV Energy Outage

Did you know you might be entitled to compensation for losses incurred during a power outage? It's not easy—unless you use DoNotPay— but it can be done.

How to Get Compensation for an Outage on Your Own

Power companies don't make it easy for their customers to file claims after a power outage. They spend a lot of money on "public service announcements," encouraging their customers to be prepared for outages.

While it's always a good idea to be prepared with flashlights, battery charging packs, headlamps, and even a generator, you are still paying for a service. If you don't get that service, you should be compensated.

What Information and Evidence You Need to File a Claim on Your Own

Here's what you need to do if you want a shot at getting compensated for losses during a power outage:

  1. Note the date, times, and duration of the outage
  2. Do an inventory of any lost or damaged items (including food and medication)
  3. Photograph any damages, injuries, or losses.
  4. Have your account information, service address, and billing information handy.

How to Contact NV Energy on Your Own

You can call NV Energy's customer service line at:

  • (800) 331-3103 (Residential customers) any time or
  • (866) 791-0345 (Business customers) Monday through Friday 7 a.m. to 6 p.m.

We strongly recommend that you mail NV Energy a letter with your complaint and compensation request. While that's something we can do for you, you can opt for the DIY route with the following steps:

  1. Compile the information above
  2. Write a letter describing your losses, asking for a refund for those itemized losses.
  3. State your case in a firm yet professional tone.
  4. Include photocopies of your losses or inventory, as well as printed images you've taken of the damages
  5. Mail your claim to:

NV Energy

P.O. Box 98910

Las Vegas, NV 89151-0001

We recommend sending your letter with delivery confirmation, so you can keep the receipt for your records.

How to Get Compensation for an Outage Using DoNotPay

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

Yes! We'll help you file a claim with any power or internet service provider across the United States, including these:

What Else DoNotPay Can Do For You

It's rarely possible for everyone to fully prepare for a power outage, and it's not fair for utility companies to blame their customers. Let us advocate for you today, so you can get the refund you deserve.

Want your issue solved now?