Get a Refund After an NV Energy Power Outage
It's not always candles and romance when the power goes out. If you have an , food and medications can spoil, injuries can occur, and electronics can be damaged. Sometimes medical equipment like CPAP machines will not work when the power is out.
Do you deserve compensation for a power outage? DoNotPay can help you find out.
What Causes Power Outage?
There are several causes of an . Some of these are:
|Natural Causes||Strong winds, lightning, snow, ice on the lines, and rain can cause a power outage. A tree branch contacting power lines is an addition.|
|Equipment Failures||Not every time a piece of equipment can do its job perfectly. It requires maintenance and repairs once broken. It includes problems with switches, cables, transformers, etc.|
|Human Error||There are times when we unintentionally contact power lines causing power outages. Examples are traffic accidents and placing an antenna near a power cable.|
|Scheduled Maintenance||Part of maintaining the safety and performance of equipment is maintenance. Sometimes scheduled maintenance is needed to avoid accidents in the future.|
How to Check for an NV Energy Power Outage
If you want to make sure the power outage isn't "just you", here's how to find out if there are any power outages in your area.
- Go to NV Energy's home page.
- In the top navigation bar, click "Outages & Emergencies." A drop-down menu will appear.
- Click "View Current Outages".
- A map will appear, showing any confirmed outages. You can also click the "list view" option on the right-hand side of the screen (desktop).
You can also report outages, non-working street lights, and downed power lines on the same page.
How to Get Your NV Energy Power Restored
Under most circumstances, you'll have to wait until the power infrastructure is repaired before you can expect your power to come back on. In anticipation of severe weather, many power companies will turn off service to affected areas for safety reasons and/or system preservation. These outages can last from about 30 minutes to several hours, depending on the weather event.
Get Compensated for an NV Energy Outage
Did you know you might be entitled to compensation for losses incurred during a power outage? It's not easy—unless you use DoNotPay— but it can be done.
How to Get Compensation for an Outage on Your Own
Power companies don't make it easy for their customers to file claims after a power outage. They spend a lot of money on "public service announcements," encouraging their customers to be prepared for outages.
While it's always a good idea to be prepared with flashlights, battery charging packs, headlamps, and even a generator, you are still paying for a service. If you don't get that service, you should be compensated.
What Information and Evidence You Need to File a Claim on Your Own
Here's what you need to do if you want a shot at getting compensated for losses during a power outage:
- Note the date, times, and duration of the outage
- Do an inventory of any lost or damaged items (including food and medication)
- Photograph any damages, injuries, or losses.
- Have your account information, service address, and billing information handy.
How to Contact NV Energy on Your Own
You can call NV Energy's customer service line at:
- (800) 331-3103 (Residential customers) any time or
- (866) 791-0345 (Business customers) Monday through Friday 7 a.m. to 6 p.m.
We strongly recommend that you mail NV Energy a letter with your complaint and compensation request. While that's something we can do for you, you can opt for the DIY route with the following steps:
- Compile the information above
- Write a letter describing your losses, asking for a refund for those itemized losses.
- State your case in a firm yet professional tone.
- Include photocopies of your losses or inventory, as well as printed images you've taken of the damages
- Mail your claim to:
P.O. Box 98910
Las Vegas, NV 89151-0001
We recommend sending your letter with delivery confirmation, so you can keep the receipt for your records.
How to Get Compensation for an Outage Using DoNotPay
If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:
- Go to the Outage Refunds product on DoNotPay.
- Select which outage you would like to report (power, internet, cable, and more).
- Select your energy provider and enter your account number.
- Indicate when the outage started and how long it lasted.
- Verify your account information.
- If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.
- Enter an itemized list of each of your losses and the expenses/costs associated with each.
- Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.
- Add your e-signature to verify that all the information is truthful and accurate.
Does DoNotPay Help With Other Types of Outages?
Yes! We'll help you file a claim with any power or internet service provider across the United States, including these:
What Else DoNotPay Can Do For You
- Robocall compensation
- Neighbor complaints
- Jump the phone queue for any company
- Get help with bills
- File insurance claims
- File a customer complaint
- Appeal parking tickets in any city
It's rarely possible for everyone to fully prepare for a power outage, and it's not fair for utility companies to blame their customers. Let us advocate for you today, so you can get the refund you deserve.