How To Easily Report Potholes To NCDOT

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Reporting Potholes To North Carolina Department Of Transportation

The weather and the weight of vehicles cause wear and tear on the roads. In North Carolina, the Department of Transportation has more than 80,000 miles of state-maintained road to look after. That is a huge task, yet NCDOT remains committed to patching all reported potholes within two days of a report to the online pothole reporting system.

Continue reading to find out how you can do your part to help NCDOT maintain safe roads by reporting potholes and road damage. Then discover how DoNotPay can save you time and money by and other city repairs on your behalf. Here are some other articles in the City Repairs product series.

Why You Should Report Potholes To NCDOT

The NCDOT works hard to maintain roads, but with so many roads to maintain, they cannot be successful without your help. NCDOT relies on reports made by drivers to identify problem areas. Do you know how to report a pothole when you encounter one? What if your vehicle becomes damaged due to potholes? Do you know how to seek compensation for the damages? The average driver does not know. This means potholes go unreported and so does vehicle damage.

How To Report Potholes To NCDOT

Often starting as just a crack in the road, potholes develop into big problems quickly. This is especially true during the cold winter months when snow, ice, and salt break down the asphalt even more quickly. When you encounter a pothole you are encouraged to report the condition as quickly and as specifically as possible. Reporting potholes can be done in one of two ways.

NCDOT.govFollowing the prompts on the website, you can navigate to the report potholes tool. Here you will be asked several questions intended to give the DOT as much information as possible, such as where to find the pothole and its size.
Call 1(877) DOT-4YOUIf you would prefer to make the report by phone, you can follow the prompts and be directed to leave a message describing the location of the pothole and any other relevant information.

Property Damage And Personal Injuries Due To Potholes

Encountering potholes repeatedly has the potential to cause serious damage to your vehicle. Potholes can even cause collisions resulting in personal injury. Can you receive compensation if the cause of your damage or personal injuries is a pothole? It is possible to be compensated, but first, you have to know how to make a claim for compensation.

How To Make A Claim For Compensation Of Property Damage Or Personal Injury

If your vehicle becomes damaged due to a pothole or you suffer personal injuries that can be directly attributed to a pothole, these are the steps you must take to make a claim for compensation.

  1. Go to
  2. Follow the prompts to locate the property damage claims page.
  3. Download and print a Citizens Incident Statement.
  4. Fill out all of the requested information.
  5. Mail the completed form to NCDOT in the county where the incident occurred.

What Happens After You Make An Incident Statement?

Once you have filed an incident statement, NCDOT will complete a statement as well. Both statements are then sent to the State Attorney General's office. After reviewing the statements, the Attorney General will approve or deny the claim based on whether NCDOT had been informed about the pothole and took action to repair the pothole in a timely manner. If your claim is denied, it can be appealed to the NC Industrial Commission.

How To Report Potholes With DoNotPay

The City Repairs product offered by DoNotPay saves you time and money by reporting potholes and other city repairs on your behalf. Report potholes quickly, easily, and successfully using DoNotPay.

How to use DoNotPay:

If you want to file a city repair report but don't know where to start, DoNotPay has you covered in 6 easy steps:

  1. Go to the City Repairs product on DoNotPay.

  2. Choose one of the following options:
    1. Report a maintenance issue to the city
    2. Send Demand Letters To the city for compensation

  3. If you want to report an issue, choose which problem you would like to report (pothole, broken lights, etc.) and tell us more about when you first noticed the issue.

  4. If you want to request compensation, tell us whether you 1) suffered a personal injury, or 2) suffered from property damage. Then tell us more about the incident date, where it took place, and any expenses you have already paid. Include the names of witnesses if applicable.

  5. Upload supporting documents and other evidence files.

  6. Enter the amount you want to be compensated in damages and verify your e-signature.

Why You Should Use DoNotPay To Report Potholes To NCDOT

DoNotPay offers the City Repairs product and a wide range of other products intended to save you time and money. These products are quick and easy to use and they have proven successful at handling time-consuming and confusing tasks on your behalf. Do not waste time searching websites and waiting on hold, let DoNotPay take care of the tasks that are just too much for your busy schedule.

DoNotPay Works Across All Counties And States

If you don't live in North Carolina, don't worry, has you covered wherever you live. Here are some other articles from DoNotPay's City Repairs product series.

What Else Can DoNotPay Do?

DoNotPay has a ton of products that will save you time and money in a variety of ways. Find out what tasks DoNotPay can handle for you quickly, easily, and successfully. Here are some of the other product series from DoNotPay.

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