ByHow You Can Contact Ladbrokes Customer Service Without the Outrageous Wait
Ladbrokes customer support is supposedly available at all hours on each day of the week. If you think that this sounds too good to be true, you'd be correct. What they don't tell you is that you won't receive immediate resolution: you must slog through a long phone queue first. Ladbrokes isn't the only company where you'll have this experience. Online retailers, smartphone providers, and virtually every other corporation can't keep their phone lines under control.
Fortunately, DoNotPay created the best way to get live support from without wasting so much time.
Ladbrokes Customer Support Contact Details
The company offers a variety of both live customer support options and other alternatives.
contact details include:
| Ladbrokes Support / FAQ Site | FAQ Section |
| Ladbrokes Domestic Phone Number: | 1300 523 276 |
| Ladbrokes Australian Phone Number: | +61 7 3184 9343 |
| Ladbrokes Contact Form: | Describe your issue on the form. A response will be delivered to your mobile phone and email address. |
| Ladbrokes Online Live Chat: | Located at the top right of the contact page. You must be logged in to use Live Chat. |
The phone lines are open indefinitely. As you can imagine, this creates quite a lengthy customer service queue. It doesn't matter when you call in, because support associates are consistently getting new complaints. With this in mind, online live chat seems like the better option. However, there's no guarantee that you'll speak with an actual human. It will probably be a robot that will simply copy and paste sections from the FAQ into the chatbox.
If you can afford to wait a day or two, using the contact form might work best. However, you still might wait hours between responses. Before you know it, your problem might turn into something urgent because the company has wasted so much of your time.
Can You Visit the Ladbrokes Corporate Office?
For more involved issues, you may want to speak to a Ladbrokes manager in person.
The main office is located at:
London HQ
5th Floor
The Zig Zag Building
70 Victoria Street
The corporate office's hours are not listed, so you'll probably have to speak with customer service and confirm those times. You may also be required to set up an appointment through the customer service line if you wish to visit.
What to Do After an Unsatisfactory Ladbrokes Customer Service Experience
It's particularly exhausting to brave a long phone queue, speak with a representative for several minutes and hang up with no clear resolution.
When this happens, you have a few options:
Escalate Your Claim
If the customer service department can't solve your issue, ask to speak with the Ladbrokes Management Team. This must be done either through the online contact form or through email.
Ladbrokes says to expect a response within two working days. However, remember that you're still sending your request through the regular customer support channels. If there are a lot of reported complaints ahead of you, your message could be left unread for longer.
Use an ADR Service
An ADR (Alternative Dispute Resolution) company can help both parties reach an agreement on customer service issues. ADRs differ between industries, but betting services like Ladbrokes fall under the expertise of the Independent Betting Adjudication Service (IBAS).
To begin your claim with IBAS, you can follow these instructions:
1. Visit the Claims Wizard.
2. Select either Ladbrokes Online or Ladbrokes Shops on the provided list of companies.
3. Describe the challenges that you are currently experiencing with the company.
4. Submit your request and wait for an IBAS agent to contact you with further instructions.
Take Your Complaint to Social Media
When you speak about your grievances in a public forum, companies are more likely to take your comments seriously. If the company fails to respond, it only encourages other customers to avoid the service.
Ladbrokes has two official social media accounts:
- Facebook: @Ladbrokescomau
- Twitter: @Ladbrokescomau
Too Frustrated With Ladbrokes Customer Service? It's Time for DoNotPay
Most issues can be solved quickly with a live agent's help. However, not everyone has the free time to wait as several other complaints are answered before yours. That's why DoNotPay's Skip Waiting on Hold product works so well.
Here's the easiest way to skip the Ladbrokes phone queue with DoNotPay:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have us do the work for you.
When a Ladbrokes customer service representative is ready to help you, you'll get a swift notification from DoNotPay. You're free to step away from the call and relax as you wait.
No Company's Phone Queue Is Too Long for DoNotPay
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