How You Can Reach I Saw It First Customer Service Faster

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

I Saw it First Customer Service Issues Solved Using DoNotPay!

The latest fashions from the global fashion leaders can be found in the trendy yet affordable web-based retail clothing experience, "I Saw it First." If you are amongst the twenty to thirty-something year-olds, perhaps you have recently shopped these high street fashions and now you would like to contact with an issue concerning your purchase.

I Saw it First is the online fashion business that began in 2017 as a one-stop shop for the savvy, fashion-obsessed females who would rather spend on fashion as opposed to spending on necessities like rent and food. So, when there are issues with the orders this very discerning crowd places, the ball is then in the I Saw It First customer service court.

Let's look at the customer service department of this trendy fashion startup and how you can let DoNotPay handle the heavy lifting part of the customer service journey ultimately giving the shopper more time to buy the styles that they saw first!

60 Customer Service Complaints, 0 Complaints Resolved

One of the trusted online sources for customer service complaints is the website and according to their information on I Saw It First, they have been contacted 60 times with 60 complaints of which 0 have been resolved. That is some rather damaging testimony in an age where a business lives and dies by customer reviews and overall 'star' ratings. Compare their numbers with companies like Sky or Currys, the lacklustre customer service of I Saw It First is alarming.

The complaints ranged from

  • Missing items on order
  • Wrong items shipped
  • Refund for items never issued
  • Damaged items shipped
  • Wrong colours
  • Wrong labels
  • No refund on cancelled orders

To have that many unresolved customer complaints in 2022 is like committing eCommerce suicide! I Saw it First responded to very few of the complaints in one of three ways.

  1. No excuse or response offered
  2. Your matter has been turned over to the I Saw it First investigative team.
  3. Your refund will be issued after our investigation is completed.

Contacting I Saw it First Customer Service

If you have an issue with your order you need to get in touch with Customer Service. From the FAQs page, scroll to the bottom third of the page where you see the 'Contact Us' section. Just to the right of the 'Contact Us' there is a long thin black box with 'Contact Customer Services' click this box to open the 'Customer Services' menu.

How to Reach I Saw it First Customer Support
WebsiteContact Us
Phone Number+44 1642 001358
Post12-14 Robert St, Manchester

M3 1EY


In the Customer Service menu options you can see:

  • Check the Status of Your Refund
  • Incorrect Amount Disputed on Refund Amount
  • General Refund Inquiries
  • Report Order Not Received
  • Report Incorrect Order Received (wrong address, wrong customer)

Above, we mentioned the 60 or so negative complaints regarding I Saw it First and their inept ability to process an order correctly. Just below the Customer Service menu, we were just looking at, there are the star ratings from Trustpilot.

Perhaps looking at the 4.2 overall rating from over 200,000 Trustpilot reviews puts the 60 unresolved customer complaints come into focus a bit better. If there were only 60 complaints against more than 200,000 positive reviews would put the complaints at less than 2% for I Saw It First!

But there remains the issue of missing or never issued refunds for unhappy I Saw it First customers. That and if you look objectively at the way the I Saw It First website is laid out, the information regarding returns, refunds, and customer service is buried deep in the web pages leaving many customers angry and confused as to why.

Let's see how DoNotPay can take this burden off your shoulders and get some Customer Service results from I Saw It First!

Let DoNotPay Be Your Liaison to I Saw it First Customer Service

If you are having problems getting your refund for an order mishap that was not your fault on the I Saw it First trending fashions platform, DoNotPay can take care of getting a real human to speak to you about this problem!

You see, we are all equals in the eyes of the AI bot doing all the heavy lifting at DoNotPay! So why not use that to your advantage and let the bot hang on intergalactic hold until a real person picks up. At that point, you will be alerted that your call is now ready for your input.

Here's how you can use DoNotPay to skip I Saw it First's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company!

Getting your issuesall ironed out and your refund headed to the right person is just a prime example of what DoNotPay can do for you.

Look at these other customer service departments you can access by relying on your team from DoNotPay.

What Else Can DoNotPay Do?

DoNotPay has a lot of products that can help make your life easier and even save or earn you more money. Check some of them out.

Let DoNotPay show you how easy your life can be!

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