Will You Be Compensated for a Hilton Hotel Power Outage?

Hilton hotels are known as a luxury travel brand. You are guaranteed to have a plush room, great amenities, and a relaxing stay. Until the power goes out. If you have recently experienced an extended power outage or had to check out of your room due to a power outage in a Hilton Hotel, can you receive compensation?

Absolutely. Large corporate hospitality brands like Hilton have the policy to make it right with customers any time there is a problem with the room and especially if you have to check out. But getting that compensation isn't always easy. DoNotPay can help you tackle any corporate hoop-jumping to receive your rightful .

What Should Happen During a Hilton Power Outage?

The lights go out.
The backup generator comes back. From 30 seconds to 3 hours max.
The lights come back on but at low power until local power is restored.

Most luxury hotels have a backup generator. This means that you probably shouldn't have experienced any serious power outage during your Hilton stay. If your Hilton hotel was properly equipped and prepared, the backup generator should have kicked somewhere between 30 seconds to an hour after the local power went out. With generator troubles, the outage may have lasted up to three hours, at which point, most quality hotels would offer some small compensation to guests who were inconvenienced by the outage.

On the backup generator, the restaurant might be closed but you should still have lights, a hot shower, and television service in your room.

However, if your Hilton didn't have a working backup generator and power was out for over an hour, you may have had to check out or - worse - endure a stay without any power at all. If so, you should be compensated for the hotel failing to provide you with the experience and amenities you paid for.

How Hilton Provides Power Outage Compensation

Hilton Hotel is one of the brands that is known for offering compensation for big and small guest inconveniences - especially if you are a loyalty program (Hilton Honors) member. Even if you are not, you should be offered a full or partial refund based on the outage timing and circumstances.

Room refunds and partial refunds	If you had to check out immediately or partway through your stay to find a hotel with power, Hilton should refund you the room due to their failure to provide the amenities paid for. At worst, this refund might need to wait until the computers are back online to process your bill accordingly, but it should also be possible to have your account credited by calling a central office.
Hilton honors points for reward members	If you are a Hilton Honors member, Hilton may prefer to compensate for your inconvenience with honors points. Considering that these points can be used to purchase rooms, room upgrades, and travel tickets, this is a fair form of compensation. It is also easier for Hilton to provide than to process a monetary refund.
Transfer to another Hilton	Because Hilton hotels are so common, your might come in the form of a room transfer. They can do this by giving you points to book another room or even booking another room for you at another Hilton brand hotel. If this doesn't conflict with your plans, it is often the best solution a hotel can offer when their own system has unexpectedly gone down.

What to Do if Hilton Doesn't Offer to Compensate for a Power Outage

Ask the Front Desk

If you must check out due to the power outage, start seeking compensation at the front desk. A well-trained concierge staff may be ready to help you get a refund, points, or transfer during this power disaster. However, not all front desk staff are prepared for this kind of outage so be prepared to ask for the manager.

Talk to the Hotel Manager

Once you are speaking to the hotel manager, they should have the resources and authority to offer you a full or partial refund, points, or a room transfer to another nearby Hilton. If they refuse, they are most likely in the wrong and you can escalate your case again to corporate.

Contact the Corporate Customer Service Line

Call the Hilton corporate customer service line at 1 (800) 445-8667 or fill out a customer service email form depending on how hurried you are to get compensation. If you need the travel funds, call. You can also raise a public issue by reaching out through their Facebook or Twitter accounts.

How to Take More Drastic Action

Have a Third-Party Call for You

If Hilton still won't offer you an easy route to compensation, it may be time to take more drastic action. Those who don't have time to spend on the phone can sometimes get results by working with a third party to do the phone calling and emailing (and public issue raising) until Hilton can't ignore your case any longer.

File a Small Claims Lawsuit for Services Not Rendered

Alternatively, you can send demand letters to for the funds. If a power outage costs you a significant stay expense, and especially if you had to book another hotel out-of-pocket, you can prove damages and send demand letters to in the local small claims court.

How DoNotPay Can Help You Get Your Hilton Power Outage Compensation

Is Hilton refusing to give you fair compensation for an extended power outage experience? Don't have time to spend hours on the phone and emailing the corporate office to make it right? DoNotPay can help. Let us know the details of your stay, the length of the outage, and the measures you had to take to sleep somewhere safe and powered.

Don't let a big company like Hilton brush you off, they can afford one or more nights' stay and in fact, compensate people for inconveniences all the time. DoNotPay can help you get compensation for hospitality services not rendered.

How to Get Compensation for an Outage Using DoNotPay:

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

Go to the Outage Refunds product on DoNotPay.
Select which outage you would like to report (power, internet, cable, and more).
Select your energy provider and enter your account number.
Indicate when the outage started and how long it lasted.
Verify your account information.
If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.
Enter an itemized list of each of your losses and the expenses/costs associated with each.
Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.
Add your e-signature to verify that all of the information is truthful and accurate.

DoNotPay Outage Loss Recovery Works with Any Company, Anywhere

We can help you with more than just hotel power outage losses. Outages can cause a wide range of loss types, from lost income when the internet goes down to blown AC units in the event of a power surge. No matter who your provider is and where you are in the country, DoNotPay can help recoup your outage losses.

What Else Can DoNotPay Do?

DoNotPay is a proud provider of online procedural services to make your life easier. We do the tedious stuff so you don't have to, and do our best to save you money in the process. Here are a few other ways we can make your life a little easier and more affordable.

You don't have to put up with the brush-off when a power outage has cost you valuable time, money, and convenience. Whether you are currently on the road or trying to resolve a travel issue with at-home concerns to focus on, DoNotPay can help.