How to Reach an eDreams Customer Service Hassle-Free
Founded in 2000, eDreams's headquarters is in Barcelona, Catalonia, Spain. The online travel agency deals with chartered and regular flights, vacation packages, car rental services, and cruises. Like many travel agencies, you might need additional help when trying to access the eDreams services, making the customer service team the best place to start.
However, getting in touch with a human service agent can be challenging. As the support team might delay in giving you a response, you are likely to feel confused, agitated, or helpless.
Save yourself from the emotional stress when waiting on hold with a chatbox by using DoNotPay's special feature. With DoNotPay, you do not have to spend hours on hold waiting for the team to respond. Let us wait on hold on your behalf, then we'll notify you once we've connected you to an agent.
eDreams Support Contact Number and Email Address
eDreams desires to make the booking process and experience with the online travel agency as smooth as possible.
Below is eDreams's contact information.
1. Customer Support via Telephone
|Spain||+3 490 288 7107|
|United Kingdom||+44 800 026 1530|
|United States||+1 (844) 539-6719|
|France||+3 317 036 0304|
|Germany||+49 305 200 2073|
|Rest of the world||(929) 270-4181|
Phone lines are open 24/7 but the best time to place a call is between 9:00 AM to 10:00 AM.
2. Customer Support via Chatbox
You can contact the eDreams customer service team through Kris the chatbox. The chatbox is proficient in English, Italian, German, French, and Spanish. So, if you need help making new requests or checking the status of an open request, Kris can provide assistance, 24 hours, seven days.
3. Customer Support via Post or Email
You can also send an email or post to eDreams concerning any legal issue. For post inquiries, send your post to:
601 World Trade Centre N, PL6
Barcelona, 08039, Spain
4. Customer Support For eDreams Prime
If you are an eDreams prime member, you can get 24/7 customer service support by calling the hotline number only available in your emails.
The table below shows summarized contact information for eDreams.
|eDreams Support/FAQ Site||Home | Help Centre|
|eDreams Phone Number 1 (domestic)||929-270-4024|
|eDreams Phone Number 2 (international)||(929) 270-4181|
|eDreams Support Email||Mail to:firstname.lastname@example.org|
Alternative Ways to Resolve eDreams Customer Service Complaints
There are various reasons why you may have a conflict with eDreams. The issues can arise from having your flight ticket cancelled without prior notice, unprocessed payment, or denied refund requests. Before taking your matter with another body, you are advised to exhaust your options with eDreams. If the company does not take the needed action against your request, you are free to take up the matter with another body.
In this case, you can only take eDreams to the European Ombudsman. This is because eDreams is based in Spain and lacks protection with ATOL and ABTA. ATOL protects most air package holidays sold by travel businesses using the UK financial protection scheme. On the other hand, ABTA represents travel operators and travel agents and offers protection to holidaymakers in the event of a financial crisis with the travel companies.
How to File Your Complaint With European Ombudsman
When you take up your issue with the European Ombudsman, they will handle your complaint in the following systematic flow:
- The Ombudsman office will receive your complaint,
- The office will check if the case meets the standards– to open an inquiry,
- If your inquiry is rejected it means there's lack of information, making the case inadmissible,
- In case the inquiry is opened, you will receive an alert through the mail,
- The Ombudsman will then assess your complaint to ascertain the weight of the matter,
- If there is no case, you will receive a deadlock letter,
- If there is a case, the Ombudsman will make a recommendation of how to resolve the issue with the institution,
- The waiting period to resolve the issue is three months after which the Ombudsman will provide a closing decision.
The European Ombudsman office operates an online complaint system. Before submitting your request, prepare all the necessary supporting documents. After having everything in order, you can log in, if you have an account, or create a new account to submit your complaint.
Alternatively, you can download the online complaints form and send it via the contact form on the website or through the post to:
1 avenue du Président Robert Schuman
F-67001 Strasbourg Cedex
If you are unhappy with the European Ombudsman's resolutions, you can lodge your case against the company in your local courts.
Common Reasons Why People Contact eDreams Customer Service Support
eDreams is not a stranger to constantly receiving customer calls and emails. Most people have tried to contact eDreams for various reasons, including:
- Extra hidden charges on the services offered
- Requiring refunds due to cancelled flights
- Missed flights
- Wrong hotel bookings
- Poor hotel choices
- Miscommunication about travel time, and fees
Use DoNotPay to Contact eDreams Customer Service
It can be difficult to reach eDreams customer service agents and this can easily cause you to run out of patience. To avoid such instances, DoNotPay developed the Skip Waiting On Hold feature which helps you avoid waiting on calls endlessly. DoNotPay will place the call on your behalf and notify you once you are connected to an agent.
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- Type in Skip Waiting on Hold and select the product.
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