Get a DTE Reimbursement for Power Outage

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Can You Get a DTE Reimbursement for Power Outages?

Have you recently experienced a power outage? Maybe you're on your smartphone right now, scrolling to find out about because your perishable food is going bad, you bumped into furniture and badly hurt yourself while looking for your flashlights, or the outage cost you revenue at your place of business.

You pay good money for reliable electric service. That means you're entitled to apply for reimbursement if that service goes down. Here's how to get started.

Where to Find and Report DTE Power Outage Information

If you depend on electricity to run your business or keep your family safe, having knowledge about the power outage's size and potential duration is a priority. Here's what you need to know to keep track of a DTE power outage.

Check for outages in your areaLike most power companies, DTE maintains an interactive power outage map on its website. You can find it here.
Report an outage to DTEYou can report an outage here. When you report a DTE power outage, you benefit in two ways:
  • You can increase the speed by which DTE repairs the outage, as DTE often relies on customers to alert them of issues
  • You're establishing a "paper trail" documenting your concern about the outage
DTE power outage status update pageWhen the power goes out, you'll want to know when you can expect your power to be restored. The best way to get status updates is through this page, where you can either enter your address or phone number to find out what's happening with the outage

How to Get a DTE Reimbursement for a Power Outage

You have two options for pursuing reimbursement from DTE in the aftermath of a power outage: Have DoNotPay assist you with just a few straightforward steps or do it yourself, which will require more time and effort.

How to Get Compensation for an Outage on Your Own:

With robust documentation, you will be better prepared to make a valid case for your claim. Here's what you need:

  1. Your account information, including:
  • Account holder's name
  • Service address
  • Account number
  • Whether it is a business or residential account
  1. The start time and duration of the outage.
  2. When (and how) you reported the outage.
  3. Any property damages you experienced during the outage.
  4. Lost revenue resulting from the outage.
  5. Any inconveniences if the power outage also interrupted your internet service
  • Missed video meetings
  • Missed school deadlines
  • Missed work deadlines
  1. Itemized medical bills resulting from outage-related injuries.
  2. Repair or replacement receipts for property damaged by the outage.

Be sure to take clear photographs of all damage or injuries. Make printed copies if you plan to mail in your claim.

When you have your information together, call either of these numbers below and ask for the name, contact email, mailing address, and office phone number of the person in charge of claims and refunds.

  • Residential Customers: 800.477.4747
  • Business Customers: 855.383.4249

Once you have the correct contact information, mail your documents and a cover letter detailing your request via USPS with delivery confirmation. Be sure to call or email a week later to follow up and check on your claim's progress.

How to Get Compensation for an Outage Using DoNotPay:

If you want to get compensation for a DTE outage but don't want the hassle of the DIY route, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

Yes. These are just a few of the power and internet companies whose customers we've helped in the recent past.

What Else DoNotPay Can Do For You

We don't just advocate for utility customers, we'll be there for you in case you need a "AI Consumer Champion" on your side for problems such as these:

Why Should You Use DoNotPay?

Because we're...

  1. Fast—We'll file a claim for you immediately.
  2. Easy—No need to run to the post office or wait on hold for hours.
  3. Successful—We'll make the best case for you in the shortest amount of time, with the least hassle.

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