Claim Your Compensation for Cox Internet Outage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Did a Cox Internet Outage Cost You Money? DoNotPay Can Help

When our internet or power goes down, it feels like we lose touch with the world. But when we have a at work or while working from home, it can mean lost revenue and wages. That's a lot worse than missing your favorite streaming TV show and almost as bad as the cable going out when you have half the block over for the big Arizona State University ball game.

You've probably wondered whether you can get a rebate, credit, or even cash compensation if an internet outage lasts long enough to wreak havoc. After all, you pay a premium for your high-speed internet.

You can get compensation for a Cox internet outage if you take the easy route and let DoNotPay file your claim for you.

How to File a Claim for Interrupted Internet Service by Yourself

Any time you're up against a big communications company due to a , you have an uphill battle. If you're going to advocate on your own behalf with Cox Communications' claims department, you need to build a solid case to win. Here's how to get it done:

Phase One: Document Everything

  1. As soon as the internet goes down, make sure you note the date and time.
  2. Cox Communications Inc. doesn't have an outage map. However, you can navigate to their support page and follow their troubleshooting guide to ensure the outage isn't isolated to your location and equipment.
  3. If you speak with a customer representative, note the time and their name.
  4. If the outage is a neighborhood or widespread issue, find out the cause.
  5. Make sure you have your service address and account number handy.

If the outage affected your work-at-home schedule:

  • List what work-related activities you could not perform due to the outage.
  • Gather copies of documentation that gives proof of your hourly rate if you're self-employed, and pay stubs if you're employed on salary or by the hour.
  • Acquire copies of correspondence with your boss or clients explaining the cancellations.

If the outage forced you to close your business for the duration:

Many businesses lose revenue if their computers can't work offline or they have to cancel important remote meetings or collaborative sessions. If you have the correct documentation, you can justify the financial losses incurred during the Cox internet outage.

  • Any documents or memos confirming the day's schedule (for canceled meetings)
  • Description of essential equipment that relies upon an internet connection to work
  • Tax records and/or bank statements
  • Payroll records
  • Revenue and expenses statements
  • Sales receipts

If the outage ruined your plans to binge shows all day, you're still entitled to compensation for the hours you went without service.

Phase Two: Prepare Your Claim

Organize your documents and write a cover letter explaining your reasons for pursuing compensation. Be firm, clear, concise, and professional.

Phase Three: Find the Right Contacts

It's always best to send your claim to a specific person—and the right person. To start, choose how you'd like to contact Cox Communications customer support. We'll tell you what our experiences have been going through the consumer channels.

Live ChatDon't bother. Their AI Virtual Assistant "Oliver" won't understand any variation of questions relating to claims and lost revenue related to Cox internet outages.
By PhoneThere were no phone numbers for customer support on the Cox Communications "Contact Us" page while we wrote this article. When we clicked "See Contact Info" under "Call Support", we got this message: "We're sorry, we can't find this part of the page."
By MailYou can mail in a request for contact information to Cox's corporate headquarters and wait for someone to get back to you.

Cox Communications, Inc.

6205-B Peachtree Dunwoody Road NE

Atlanta, GA 30328

Since Cox Communications headquarters telephone number is not on the website, you can call information to get the main reception desk.

Phase Four: Send In Your Claim

If you don't find the right contact person, not all is lost. Just send in your claim with delivery confirmation to the above address, and add "Customer Claims" under the main addressee.

Utility companies typically require four to six weeks to process compensation claims.

How to Get Compensated for a Cox Internet Outage With DoNotPay

If you want to get compensation for a Cox internet outage but you'd rather have pros on your side, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages?

Yes! We'll help you get refunds, rebates, or cash compensation for any U.S. utility, like these:

What Else DoNotPay Can Do For You

We don't just advocate for consumers trying to file a claim for utility outages. We also handle the following:

Why Should You Use DoNotPay?

Because we're…

  1. Fast—You don't have to spend hours trying to track down the necessary information
  2. Easy—We'll get it done in just nine simple steps.
  3. Successful—Cox Communications wants you to give up. We won't quit.

Are you ready to get compensation for a Cox internet outage? Let us help you today.

Want your issue solved now?