Contact Pretty Little Thing Customer Service Without the Long Waits and Stress

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Pretty Little Thing Customer Service the Easy Way

Consumers everywhere acknowledge that getting a live human to speak with you at any retail company is often a hard thing to do. This experience can happen with , too. You have to toil through a long phone tree and then wait on hold anyway. The effort is frustrating and time-consuming.

DoNotPay has the answer to this problem. DoNotPay created a robot that dials the customer service number for you. Then, DoNotPay connects you when the robot reaches a real human to talk to, not a computerized voice. DoNotPay is the easy-to-use, web-based platform that you can access from any browser.

A recent study found customers willing to wait on hold for six minutes, but the average on-hold time is 17.4 minutes. In practical terms, however, 25% of the survey respondents said they waited on hold for 30 minutes or more. And, in a worst-case scenario during the COVID-19 pandemic, some customers waited ten hours on hold for customer service from the airline industry.

Remember, time spent on hold is time wasted that you cannot get back.

What Is Pretty Little Thing’s Support Contacts and Email?

Please note: Pretty Little Thing's website states that the company is "busier than expected" and may take up to 24 hours to respond to customer service requests.

Phone number in the UK+44 161 713 3371

Consumers may also email the company for order inquiries, delivery inquiries, refunds, and returns, or general issues. Pretty Little Things' website has an email button for inquiries. Should you prefer to email them directly, the email address is:

The Virtual Adviser

The company has a virtual adviser on its website called "Ask Madison". The company recommends consumers use the virtual adviser for the following:

  1. Where is my order?
  2. Your return inquiry?

When inquiring about orders, please provide the order number and a description of the issue.

Customers may return unworn, unwashed items within 28 days of receipt at the customer's expense. Consumers may not return the following items:

  • Grooming products
  • Swimwear
  • Underwear

All items must have tags attached. Consumers should obtain a postal receipt in case returned items are lost before reaching Pretty Little Thing.

Social Media for Inquiries

The Contact Us page says consumers also may reach the company via Twitter or Facebook.


Pretty Little Thing's FAQ page that says it can handle customer inquiries regarding:

Returns and RefundsPromotions and Student Discounts
Product and StockTechnical Issues

There is a customer service order tracking button if you know your order number.

If Pretty Little Thing Refuses To Help Me, Can I Send Demand Letters To Them in Small Claims Court?

Yes. You can send demand letters to in Small Claims Court if:

  • You feel that you've been wronged,
  • Pretty Little thing refuses to own up to their mistake, and
  • Refuses to pay what they owe you.

Here's how DoNotPay helps with the Small Claims Court process:

  1. DoNotPay generates a demand letter you can send to Pretty Little Thing to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Pretty Little Thing, which will tell them that they are being sued. You should also specify a reason for which you are suing them.
  5. Finally, show up in court. DoNotPay will provide a script you can use before the judge.

The company's corporate headquarters mailing address (useful for filing lawsuits) is: Ltd.

49-51 Dale Street

Manchester, England M1 2HF


How To Reach Pretty Little Things’ Customer Service With DoNotPay?

DoNotPay is the easy, consumer-friendly, platform that is available to you 24/7/365. DoNotPay also helps you stop wasting time in phone queues. DoNotPay's Skip the Hold product does the dialing for you and then connects you when it reaches a human support agent that will talk to you and answer your questions.

Here's how you can use DoNotPay to skip Pretty Little Thing's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have DoNotPay do the work for you.

DoNotPay Helps Skip the Phone Queue at 10,000+ Companies

With DoNotPay, you can get in touch with most major companies in the world, regardless of the industry. The following are a few of the companies you can reach through DoNotPay:

What Else Can DoNotPay Do?

Helping you avoid customer service queues is just one-way DoNotPay can help make your day better. Check out the following consumer topics to see which may interest you the most:

Visit today. Make DoNotPay your consumer topics resource.

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