Reach National Grid Customer Service Agents in a Snap

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact National Grid Customer Service the Easy Way

The is an investor-owned energy company that supplies electricity and natural gas to over 20 million residents in Rhode Island, New York, and Massachusetts. Its commitment is to deliver sustainable, reliable, and affordable energy to all consumers.

With the company serving too many people, it's almost impossible to get through to customer support as you may end up waiting for hours before your phone gets connected. To solve this problem, the National Grid has dedicated phone numbers for specific issues so as to ensure all those calling in are redirected to the right team.

Dedicated phone numbers reduce the time you have to wait on hold, even though you still have to wait. However, through DoNotPay's Skip Waiting on Hold product, you can spend less time waiting in the phone queue and only come in when the call is already connected to an agent.

National Grid Support Contact Number and Email

As you already know, the National Grid serves three states – Massachusetts, New York, and Rhode Island. Therefore, each state has its calling numbers, as shown below.

  • Rhode Island's customer service phone number – 1-800-322-3223 or 711 for the hearing/speech impaired customers.
  • New York's Customer service – 1-718-643-4050 or 711 for the hearing/speech impaired customers.
  • Massachusetts customer service - 1-800-322-3223 or 711 for the hearing/speech impaired customers.

Click on the "Email Us" button on the Contact-us Page and follow the on-screen instructions to send an email. Here's a summary of the contact.

National Grid Support/FAQ Site
National Grid Phone Number 1Rhode Island - 1-800-322-3223

New York - 1-718-643-4050

Massachusetts - 1-800-322-3223

For the hearing/speech impaired in the three states, call 711

National Grid Phone Number 2 (Emergency)All three states allow emergency calls through 911. However, each state has dedicated lines for reporting power outages, emergencies, and other concerns.
National Grid Fax508-357-4730
Greyhound Support EmailClick on the "Email Us" button on the Contact-us Page and follow the on-screen instructions.

Where to Find Quick Help for Your National Grid Problems

The National Grid customer service responds to tweets faster than any other platform. Therefore, you can follow the national grid on Twitter and get speedy customer service and news updates on the services. You can also find the National Grid on other media networks like:

These platforms allow you to interact with other consumers, learn from updates, and get customer service help faster.

National Grid Corporate Address

The National Grid address in Massachusetts is as follows.

National Grid Headquarters

40 Sylvan Rd. Waltham,

MA 02451

In New York, The National Grid office is located at this address.

National Grid Headquarters

175 East Old Country Rd Hicksville,

New York 11801

In Rhode Island, the National Grid office is at the following address.

280 Melrose St, Providence

RI 02907,

United States

If you need to visit the office to get your problem solved, you can visit the office in your state, and you'll get the help you need.

How to Contact National Grid Customer Support on Your Own

The National Grid has responsive 24/7 customer support that is always ready to solve any problem you may have. Most consumers who call in have issues with the billing, and so they are helped to understand energy usage and the billing statement. Check out the contact-us page to get more information on how to get help in case of emergencies or any potential threat in your neighborhood. When calling the National Grid customer service, ensure that you have the following information at hand.

  1. Your account number
  2. Service address
  3. Credit card number (where applicable)
  4. Billing statements (where applicable)

Ensure that you call the customer service number that is assigned to your state so that you can get help immediately.

How to Contact National Grid Customer Support With the Help of DoNotPay

Whether you have a problem with the billing or the amount of energy you are using at home or in your business, the best option is to contact National Grid and get answers to all your questions. If you choose to call , DoNotPay can help you through its Skip Waiting on Hold product and wait in line for you. Once you are connected, DoNotPay will alert you immediately so that you can talk to the available agent right away.

Here is how it works.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

DoNotPay can help you save your time and energy as they will contact customer service in different companies. Some of these companies include the following.

Check out DoNotPay's Skip the Hold product for more information.

Want your issue solved now?