What to Do About the iPhone 11 Recall

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Claiming Refunds For The iPhone 11 Recall

Companies and corporations that produce consumer goods, like smart phones, are under an obligation to sell items that work as claimed and do not pose a safety hazard to users. It's not always possible to foresee the dangers or problems that products can pose, even with thorough testing, which is why companies have to issue recalls when they arise. One recent recall is the , characterized by the touch displays not functioning properly.

If you have experienced touch display problems with your iPhone 11, you may be able to get the necessary repairs done by Apple with DoNotPay.

Aside from iPhone 11, we are also working on recalls for:

What Happened With the iPhone 11 Recall?

Some iPhone 11s that were produced between November 2019 and May 2020 have experienced display module issues. This has resulted in the touch screen no longer responding to touch commands, making it difficult or impossible to carry out everyday smartphone tasks. After Apple announced the , it offered a free repair program to resolve the problem.

Who Is Eligible for the iPhone 11 Recall?

Only those who own an iPhone 11 that was manufactured in the above window are eligible for the iPhone 11 recall. To check whether you qualify for the recall, you can enter your serial number on the Apple website. It's important to note that only iPhone 11 devices with a purchase date within the last two years are eligible for this program.

If you are eligible to get your iPhone 11 fixed for free, there are three ways to get your iPhone serviced:

  1. Make a repair appointment at an Apple Store.
  2. Find an Authorized Apple service provider.
  3. Connect with Apple Support to coordinate mail-in service.

Before your iPhone is repaired, Apple will check to make sure your iPhone 11 actually qualifies for the iPhone 11 recall repair program. Phones that have sustained other types of damage, like battery issues or touch screen damage, may need to be fixed before the recall problem can be resolved. In these cases, you may be charged to get the other problems fixed.

Do I Automatically Get a Recall if I Report My Product?

Unfortunately, reporting your product does not automatically guarantee that you will get a recall. In most cases, there must be adequate evidence that your product has significant deficiencies. Drafting a letter or speaking with a representative on the phone to present evidence is intimidating and overwhelming, and many people would rather forget about it entirely. Fortunately, DoNotPay can provide strong arguments on your behalf that will help with your iPhone 11 recall.

How to Check for Recalls Using DoNotPay's Product Recall Monitor

If you don't have a specific recalled product in mind yet, DoNotPay can check to see if any of your recent purchases have been recalled. Simply forward any receipts you have to recalls@donotpay.com, and we'll scan them against our updated list of recalled items.

How the Product Recall Monitor works:

  1. Register your email for our Recall Monitor through the Product Recalls product.
  2. Forward any email receipts you have to recalls@donotpay.com (you can set up auto-forwarding to make it easier!)
  3. DoNotPay will notify you immediately if one of your purchases is recalled. We'll then help you claim a refund or replacement for it through the steps above!

How to Claim Refunds, Repairs, or Replacements for Recalled Products Using DoNotPay

Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people. Here's how the Product Recall Claims product works:

  1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
  2. Tell us how you found out about the recall.
  3. Choose whether you want a refund, repair, or replacement.
  4. Upload photographic evidence of your purchase and the product if you still have it.
  5. Choose whether you have the capacity to return the item or not.

And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.

Why You Should Use DoNotPay to Claim Your iPhone 11 Recall

Because we bring results to our subscribers! Here's what our customers say about us:

FastYou don't have to spend your afternoon on the phone trying to reach manufacturers' customer service hotlines.
EasyWe can file your recall claim in just a few easy steps.
SuccessfulNot all recalls will earn you repairs or replacements, but with DoNotPay on your side, you're more likely to get the outcome you want.

With DoNotPay, recall claims have never been easier. Gone are the days where you have to do the following to get the refund, repair, or replacement you are entitled to:

  • Spend hours researching to try to determine your eligibility
  • Talking on the phone with representatives to get them to cooperate
  • Filling out lengthy forms to get the repair, replacement, or refund you are entitled to.

DoNotPay only requires you to enter a few key pieces of information, and we'll handle the rest for you. If you have been frustrated with your iPhone 11's touch screen problems, let DoNotPay file your recall claim to save you precious time and money.

What Else Can DoNotPay Do?

Aside from making recall claims a breeze, DoNotPay uses artificial intelligence to solve hundreds of other problems for people, including:

These are just a few of the various ways DoNotPay can make your life much easier. If you have a problem that needs solving, visit DoNotPay today to see how we can help you!

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