How To Regain Access To A Hacked HBO Max Account

Many viewers enjoy streaming HBO Max's hit movies, specials, and documentaries on various devices. The paid subscription service expands HBO's original programming lineup to include thousands of hours of additional exclusive movies and shows.

However, HBO Max, along with several other streaming services, are far from hack-proof, with a history of breaches that resulted in the exposure of hundreds of thousands of subscriber accounts. The compromised accounts are often sold in underground markets for varying prices depending on their channel lineups.

The question is, what do you do when you've discovered that your HBO Max account has been hacked?

This guide will walk you through the process of recognizing and reporting the breach on your HBO Max account. While this involves numerous steps, DoNotPay is able to get the job done more efficiently with a simple three-step reporting process.

How to Tell If Your HBO Max Account Was Hacked

Unless the hacker changes your login credentials, there is only one way to tell if your HBO Max account has been compromised. That is to log in and check which devices have signed in to your account.

1. Go to HBO Max's website.
2. Click the profile icon in the top-right corner.
3. Select "Manage Devices" from the list. This will show you the history of the devices that have logged into the account, along with the dates and times.
4. If you see an unrecognizable device, click the "sign out" link. This will only sign the device out and not prevent the intruder from logging back in. Make sure you change your HBO Max password immediately to ensure they cannot use the account again.

What to Do If Your HBO Max Account Was Hacked

HBO limits the number of streams to prevent your credentials from being stolen and sold online. However, if you believe your HBO Max account was hacked, follow the steps below:

1. Follow the steps above to access your account and device list.
2. As a fail-safe option, click on "sign all devices out" to ensure the hacker is no longer logged in.
3. Change your password and inform your authorized users of the change. This ensures the hacker doesn't have the same password to regain access.

What to Do If Your HBO Max Username and Password Have Been Changed

If you are unable to log in with your username and password despite repeated attempts, you can assume someone has changed them without your knowledge. Follow the steps below to retrieve your account.

• If you have access to the account's email, you can reset your password by clicking "Forgot password."
• Enter your email address for the subscription. HBO Max will email you the link to reset your password.
• Open the Reset Your HBO Max Password email and choose Reset Password. Enter a new, stronger password, and select Save Password. If you do not see the reset password email, check your spam folder.
• Verify you did not mistype the email address when you created your account. To check your account email address, open HBO Max on a device you are already signed on and check under Profile>Settings>Account.
• If you are unable to check other devices or still cannot reset your password, contact customer service via messaging, email, or phone.

How DoNotPay Can Help with a Hacked HBO Max Account

DoNotPay has a more efficient process to help you if your HBO Max account has been hacked. Just follow the 4 easy steps below:

1. Open the Recover Hacked Account product on DoNotPay and tell us the name of the company or platform of your hacked account.
2. Enter the information associated with your account, such as your username.
3. Tell us whether you have paid for the account and would like a refund.
4. And that’s it! We will send a demand letter on your behalf with a two-week deadline for the company’s representatives to help you recover your account.

DoNotPay will make a request on your behalf to send to HBO Max to recover your account.

DoNotPay can also assist you in account recovery for the following other companies:

Why Use DoNotPay to Recover Your Hacked HBO Max Account

What Else Can DoNotPay Do?

In addition to assisting you with the account recovery process after unauthorized access, DoNotPay can also help you in the following situations:

• Appeal a banned account
• File a complaint against any company
• Car registration renewal
• Report city repairs
• Contact government representatives
• Create a power of attorney

With DoNotPay's innovative platform, we help you cut through bureaucratic red tape, find your money, and resolve many common administrative issues. Rather than trudging through pages of confusing information and instructions, DoNotPay streamlines the process to solve your problem more efficiently.