ByHow To Reach Discover Customer Service Without the Long Waits
Discover is one of the leading banks in the U.S., with over 50 million cardholders and $112 billion in assets. The company has over 17,000 employees who work together to provide customers with a wide range of services, including lending, deposit taking, and credit card products. Discover was founded in 1985 and is based in Riverwoods, Illinois.
They offer services like student loans, personal loans, credit cards, home equity lines of credit (HELOC), and more. In addition to the credit card, the company offers deposit accounts, cash management services, mortgages, investments, and insurance for consumers and small businesses.
If you’re having issues with the services provided by Discover or you want to inquire about anything regarding the products, we’re here to help. Since the most practical way to resolve any issue you may be experiencing is through Discover’s customer service department, we’ll show you how to reach them with ease.
Forget about waiting on hold and praying for your call to get answered—you can avoid it all! By , you gain access to our Skip Waiting on Hold product that helps you jump the phone queue in a snap!
How To Contact Discover Customer Service on Your Own
Although getting in touch with a Discover customer service rep is a certain and straightforward way to get the help you need, it’s not the only one. Before you decide to go down that road, scroll through Discover’s FAQ page. You’ll find answers to numerous questions, including:
- What is the Discover Bank Routing Number?
- How do I send a wire transfer?
- Can I have multiple funding accounts identified for a single protected account?
- How do I register and manage my deposit account(s) online?
- What are the User ID and Password guidelines?
- What should I do if I forget my User ID or Password?
- Is there a service charge for sending a wire transfer?
- How can I keep my debit card clean when I use it in stores?
- Can you help me if my health or income is impacted by COVID-19?
- How do I receive a wire transfer?
- Are there any service charges or fees for receiving a wire transfer?
If you want to cancel your Discover payment protection or check your Discover gift card balance, you can use DoNotPay to do it in a few clicks and avoid contacting customer support!
Couldn’t find what you needed? Don’t fret! Discover provides its customers with two ways to contact the customer service department. Use either of the following contact methods to get in touch with Discover and acquire the assistance you seek:
- Over the phone
- By mail
Calling Discover Customer Service
Depending on the type of issue you’re experiencing and the request you want to make, you should choose the appropriate number from the table below and dial it:
| Calling Discover Customer Service To Inquire About | Numbers |
|---|---|
| Opening an account or banking by phone | 1-800-347-7000 |
| Discover Student Deposits Program | 1-800-767-7344 |
| Identity Verification | 1-866-598-7726 |
| Account Agreement | 1-800-983-1245 |
| Inactive Accounts | 1-888-204-8999 |
| Online Banking Technical Support | 1-800-290-9885 |
| Reporting phishing & fraudulent activity | 1-877-737-1931 |
| Opening Bank Accounts for Trust | 1-866-515-5283 |
To call from a TDD/TTY device, use the number 1-800-347-7454. If you’re calling from outside the United States, dial 1-302-323-7810 and inquire about the info you need.
Discover claims that the company’s customer service lines are open 24/7, but that doesn’t mean you shouldn’t expect a bit of wait when trying to contact them.
Customers report waiting around 15 minutes for support agents to answer their calls. Sometimes, it can take even longer, depending on what the time of day it is when you’re calling and how busy they are.
The good news is that you don’t have to wait at all because DoNotPay will do it for you! Not only that, but we’ll also dial the company on your behalf and notify you once they pick up. You can relax or run other errands and come back once we alert you to speak to an agent.
Mailing Your Request to Discover Customer Service
If you want to send your request to Discover by mail, you can, but keep in mind that it will take a lot longer than calling customer service would. You will have to wait for the company to receive your request, process it, and send a response. The entire procedure will take days, if not weeks, so we suggest contacting the company’s customer service by phone and getting your answers right away.
Should you decide to mail Discover, check out the table below to find the address you should send your request to:
| Mailing a Request to Discover Customer Service To Inquire About | Addresses |
|---|---|
| Checking and savings accounts | General Correspondence
Discover Bank PO Box 30416 Salt Lake City, UT 84130 |
| New accounts and deposits | Discover Bank
PO Box 30417 Salt Lake City, UT 84130 |
| Retirement accounts | New IRA Accounts, Contributions, and General Correspondence
Discover Bank PO Box 30418 Salt Lake City, UT 84130 |
Reach a Live Discover Customer Representative Without Waiting on Hold
Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?
Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.
The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you won’t waste time waiting on hold or trying to do other tasks with your phone jammed between your ear and your shoulder.
And the process couldn’t be any simpler. All you have to do is:
- Open up the app and choose the Skip Waiting on Hold product
- Type in Discover
- Click on the name and choose Call Now
The app will display the average waiting time and notify you the moment a customer support rep answers your call.
With DoNotPay, you can say goodbye to waiting on hold for good!
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