Get in Touch With Discover Customer Service Hassle-Free

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Reach Discover Customer Service Without the Long Waits

Discover is one of the leading banks in the U.S., with over 50 million cardholders and $112 billion in assets. The company has over 17,000 employees who work together to provide customers with a wide range of services, including lending, deposit taking, and credit card products. Discover was founded in 1985 and is based in Riverwoods, Illinois.

They offer services like student loans, personal loans, credit cards, home equity lines of credit (HELOC), and more. In addition to the credit card, the company offers deposit accounts, cash management services, mortgages, investments, and insurance for consumers and small businesses.

If you’re having issues with the services provided by Discover or you want to inquire about anything regarding the products, we’re here to help. Since the most practical way to resolve any issue you may be experiencing is through Discover’s customer service department, we’ll show you how to reach them with ease.

Forget about waiting on hold and praying for your call to get answered—you can avoid it all! By , you gain access to our Skip Waiting on Hold product that helps you jump the phone queue in a snap!

How To Contact Discover Customer Service on Your Own

Although getting in touch with a Discover customer service rep is a certain and straightforward way to get the help you need, it’s not the only one. Before you decide to go down that road, scroll through Discover’s FAQ page. You’ll find answers to numerous questions, including:

  • What is the Discover Bank Routing Number?
  • How do I send a wire transfer?
  • Can I have multiple funding accounts identified for a single protected account?
  • How do I register and manage my deposit account(s) online?
  • What are the User ID and Password guidelines?
  • What should I do if I forget my User ID or Password?
  • Is there a service charge for sending a wire transfer?
  • How can I keep my debit card clean when I use it in stores?
  • Can you help me if my health or income is impacted by COVID-19?
  • How do I receive a wire transfer?
  • Are there any service charges or fees for receiving a wire transfer?

If you want to cancel your Discover payment protection or check your Discover gift card balance, you can use DoNotPay to do it in a few clicks and avoid contacting customer support!

Couldn’t find what you needed? Don’t fret! Discover provides its customers with two ways to contact the customer service department. Use either of the following contact methods to get in touch with Discover and acquire the assistance you seek:

  1. Over the phone
  2. By mail

Calling Discover Customer Service

Depending on the type of issue you’re experiencing and the request you want to make, you should choose the appropriate number from the table below and dial it:

Calling Discover Customer Service To Inquire AboutNumbers
Opening an account or banking by phone1-800-347-7000
Discover Student Deposits Program1-800-767-7344
Identity Verification1-866-598-7726
Account Agreement1-800-983-1245
Inactive Accounts1-888-204-8999
Online Banking Technical Support1-800-290-9885
Reporting phishing & fraudulent activity1-877-737-1931
Opening Bank Accounts for Trust1-866-515-5283

To call from a TDD/TTY device, use the number 1-800-347-7454. If you’re calling from outside the United States, dial 1-302-323-7810 and inquire about the info you need.

Discover claims that the company’s customer service lines are open 24/7, but that doesn’t mean you shouldn’t expect a bit of wait when trying to contact them.

Customers report waiting around 15 minutes for support agents to answer their calls. Sometimes, it can take even longer, depending on what the time of day it is when you’re calling and how busy they are.

The good news is that you don’t have to wait at all because DoNotPay will do it for you! Not only that, but we’ll also dial the company on your behalf and notify you once they pick up. You can relax or run other errands and come back once we alert you to speak to an agent.

Mailing Your Request to Discover Customer Service

If you want to send your request to Discover by mail, you can, but keep in mind that it will take a lot longer than calling customer service would. You will have to wait for the company to receive your request, process it, and send a response. The entire procedure will take days, if not weeks, so we suggest contacting the company’s customer service by phone and getting your answers right away.

Should you decide to mail Discover, check out the table below to find the address you should send your request to:

Mailing a Request to Discover Customer Service To Inquire AboutAddresses
Checking and savings accountsGeneral Correspondence

Discover Bank

PO Box 30416

Salt Lake City, UT 84130

New accounts and depositsDiscover Bank

PO Box 30417

Salt Lake City, UT 84130

Retirement accountsNew IRA Accounts, Contributions, and General Correspondence

Discover Bank

PO Box 30418

Salt Lake City, UT 84130

Reach a Live Discover Customer Representative Without Waiting on Hold

Are you sick and tired of listening to god-awful hold music or the same promotion you’re not interested in over and over again? Don’t you wish there was a way to connect to customer service agents without spending half an hour glued to your phone?

Good news—there is! With DoNotPay, you can put down your phone, have the app wait on hold in your stead, and pick up once you’re connected to a live person on the other end.

The app will wait on hold for as long as necessary and will notify you as soon as a customer service representative picks up. This way, you won’t waste time waiting on hold or trying to do other tasks with your phone jammed between your ear and your shoulder.

And the process couldn’t be any simpler. All you have to do is:

  1. Open up the app and choose the Skip Waiting on Hold product
  2. Type in Discover
  3. Click on the name and choose Call Now

The app will display the average waiting time and notify you the moment a customer support rep answers your call.

With DoNotPay, you can say goodbye to waiting on hold for good!

Having Troubles? Not for Long!

Being stuck in procedures that you don’t understand is a nightmare but, unfortunately, not uncommon. Luckily, DoNotPay has developed multiple features that can help you deal with issues like a pro!

With us, you can draft , send demand letters to a company in small claims court, or contest parking tickets in a snap! That’s not all! We can also show you how to:

Dealing With Bureaucracy Has Never Been Easier!

If handling dull bureaucratic tasks is a burden, DoNotPay is just what you need! With our nifty tools, you can handle a plethora of administrative tasks in only a few clicks! Lowering your bills, appealing an account ban, and reaching customer support are only fragments of what you can achieve with our app from the comfort of your home or office!

Check out the list below to see some of the other tasks DoNotPay helps you complete with ease:

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