Why is there a $0.50/£0.50 charge on my card/account?
To prevent fraudulent activity and to keep the integrity of the products we offer intact, we will process an authorization charge that never leaves your account. We want to make sure that everyone that wants to properly enjoy our products has a chance to use them.
Why was I charged?
In order to keep the lights on and keep our services running for everyone, we ask for a small contribution per month. Upon signup, you’ll be presented with a disclaimer page that describes these charges. Don’t worry. We don’t hide this in our terms and conditions so that this information is clear before you sign up. You’ll need to accept these conditions presented on this page to start using our services. Once you begin using one of our services, your subscription will activate. Rest assured that you can cancel at any time by accessing “Help” within “Settings” from the top right-hand corner of the app.
How often do I get charged?
Whether you have a monthly or annual subscription, you will only be charged once a month.
How do I cancel my subscription?
To cancel your subscription, access settings on the top right-hand corner of the app. Click “Help” and then click “Manage my account.” Once you click “Manage Subscription,” we will walk you through managing your active subscription.
I canceled my subscription, and I got charged after it was canceled. Why was I still charged?
It’s possible that your subscription payment didn’t go through initially. If your initial payment for a subscription doesn’t go through, then your subscription may be put on hold. We’ll also try to process the requested payment at a later time.
How can I remove my payment method?
Your account must always have at least one payment method associated with it. If you want to switch your payment method, add another payment method and then you’ll be able to remove the old one. If you would simply like to close your account and remove the payment method, email support@donotpay.com and we’ll help you out as quickly as possible. Make sure to include your phone number associated with your account when emailing us. Keep in mind that removing the only payment method you have will automatically cancel your subscription, and any outstanding submissions may be dismissed.
My trial card didn’t work. How can I get a different one that works?
To get a new trial card, click the thumbs down button under the card that was originally generated for you. DO NOT CREATE A NEW CARD. We’ll walk you through a step-by-step process to diagnose your issue with your card. If we’re unable to figure out what happened, then we’ll generate a new card for you to use.
How can I get a refund?
If you feel that you need a refund or were improperly charged based on what was previously mentioned, write to us at support@donotpay.com. Be sure to include your phone number when sending a request for a refund, and state exactly why you would like a refund. The more context we get, the better we can understand your issue. We’ll help you out as soon as we can.