Cancel your Ancestry billings once and for all with DoNotPay

Ancestry.com is a private online company that deals with genealogical and historical records and also offers a DNA testing service with which customers can discover their family history. The company has over 3 million subscribers, and it boasts a DNA register of over 16 million people.

How can DoNotPay help me cancel Ancestry?

With the help of the DoNotPay app, you can cancel your Ancestry subscription in just a few clicks of a mouse. We can be at your service in two ways when it comes to canceling unwanted subscriptions and services. 

To cancel Ancestry or any other service or subscription with DoNotPay:

  1. Have a quick talk with our chatbot, telling him which company you would like to unsubscribe from
  2. Provide as much info about it
  3. Confirm your email address

The entire process takes less than 30 seconds, and you are done!

Alternatively, connect to our app with your email or your credit card. That way, we will be able to identify all subscriptions that exist in your name. Choose which ones you’d like us to cancel for you, and your job is done! We will notify you as soon as ours is, too. It will not take more than 48 hours.

How to cancel Ancestry manually?

If you choose to cancel Ancestry on your own, there are several options to choose from:

  1. Cancel via phone
  2. Cancel via email 
  3. Cancel through your Account page in the Services
  4. (for UK members) Cancel through your account on Ancestry’s UK website
  5. (for UK members) Cancel by filling out a contact form on Ancestry’s UK support community

Cancel Ancestry by phone

If you decide to unsubscribe via phone, dial this free number for America: 1-800-401-3193. The lines are open from 9 am to 11 pm ET both on weekdays and during the weekend.

Cancel Ancestry via email

  1. Send an email to support@ancestry.com
  2. Caption it Service Cancelation
  3. Give a reason for canceling your subscription
  4. Provide some info about yourself, your login credentials, and anything else that may help them determine it is you
  5. Ask them to notify you when the cancelation is complete

Cancel Ancestry through your account

To cancel your membership through your Account page:

  1. Click on in the top right corner of the screen to open your account
  2. Under the Subscriptions tab, select “Cancel Subscription”
  3. At the bottom of the page, provide a reason for canceling the service
  4. Click “Continue”
  5. At the bottom of that page, hit “Continue to cancel”
  6. At the end of the next page, select “Cancel my membership”

In case you bought your Ancestry subscription in their official app through Apple iTunes, Amazon, or Google Play, you would have to cancel in through the same channels.

Can you cancel Ancestry with Yes / No
DoNotPay Yes
Email Yes
Phone Yes
Letter No
In-person No
Company website  Yes
Third-party (iTunes, Amazon, and Google Play) Yes

Can I get a refund from Ancestry?

If you want to cancel a monthly subscription, you will have to do it at least two days before the new billing period. Whenever you cancel, you will keep access to Ancestry’s services until the next renewal date when your subscription will officially end. However, for a monthly plan, you won’t get compensation.

If you have a subscription that has a billing period that is longer than one month, you may be entitled to a refund. To be eligible, you must cancel your membership during the first 30 days of your subscription period.

What are the problems I may encounter when canceling Ancestry?

One of the most frequent issues that users experience when canceling their Ancestry membership is the missing “Cancel subscription” option on their Account page. According to Ancestry Customer Support, the likely cause is that the customer has another Ancestry account. The user should call the phone number provided above, and a representative will help them locate the double account and sort the issue.

Does Ancestry auto-renew my free trial into a paid subscription?

Yes, once you start your subscription period, Ancestry will start auto-renewing your membership every term. If you cancel your free trial before it expires, you will not be charged a fee, and your account will be deactivated. As soon as the free trial ends, you will become a paying member. The company will not notify you when this happens. They will only notify you in advance if there are any changes to the fee amounts. You will be able to see the fee that they charged you on your bank statement only. 

DoNotPay’s virtual credit card stops free trials before you’re charged!

If you want to stop online companies from billing you without notice when your free trial periods end, give our virtual credit card a go! It is just as safe to use as your standard credit card, except that it doesn’t allow auto-renewal of your subscriptions. How much better can DoNotPay get?

How can I know which charges on my statement were made by Ancestry?

To verify which charges on your bank statement were made by Ancestry, look for one of these:

ANC*ANCESTRY DNA 800-262-3787 UT ANCESTRY DNA (800)262-3787 UT ANC*ANCESTRY DNA 800-2623787 UT 84043 USA
Debit Card Purchase – ANC ANCESTRY COM 800 2623787 UT DEBIT CARD PURCHASE – ANC*ANCESTRY.COM xxx-xxx3787 UT ANC*ANCESTRY DNA
ANC*ANCESTRY DNA 800-2623787 UT 84043 US ANC*ANCESTRY.COM 800-2623787 UT Payment to Ancestry.com DNA LLC
ANCESTRY.COM ANC*Ancestry.com PAYPAL *ANCESTRYCOM
ANC*ANCESTRY.COM 8002623787 UT Anc*ancestry.com 800-2623787 Ut ANC*ANCESTRY.COM 800-2623787 UT 84043 US
PAYPAL *ANCESTRY 800-262-3787 UT ANCESTRY.COM DNA
Debit Purchase -visa Anc*ancestry Dna800-2623787 Ut Payment to Ancestry.com Debit Purchase – Visa Anc*ancestry.com800-2623787 Ut
Payment to Ancestry.com Operations Inc ANC*ANCESTRY DNA 800-2623787 UT ANC*ANCESTRY.COM xxx-xxx3787 UT
RECURRING CHECK CARD PURCHASE ANC*ANCESTRY.COM 800-2623787 UT DEBIT CARD PURCHASE – ANC*ANCESTRY DNA xxx-xxx3787 UT PAYPAL INST XFER ANCESTRYDNA WEB ID: PAYPALSI77
PAYPAL INST XFER ANCESTRY WEB ID: PAYPALSI77 CHECK CARD PURCHASE ANC*ANCESTRY.COM 800-2623787 UT CHECK CARD PURCHASE ANC*ANCESTRY DNA 800-2623787 UT
ANC*ANCESTRY DNA 800-2623787 UT PAYPAL INST XFER ANCESTRYCOM WEB ID: PAYPALSI77 ANC*ANCESTRY.COM 800-2623787 UT 84043 USA
ANC*Archives.com 888-8964442 UT ANC*ANCESTRY.COM 800-262-3787 UT ANC*ANCESTRY.COM 800-262-3787 UTANC*ANCESTRY.COM
ANC*ANCESTRY DNA 800-262-3787 UTANC*ANCESTRY DNA

What else can I use the DoNotPay app for?

DoNotPay is totally free to use on iOS devices or in your web browser and has plenty of great features on offer. With your own personal AI lawyer, you can easily: