ByHow To File Target Complaints and Get Your Issue Resolved Fast
Target operates up to 1,856 stores and employs 529,000 people. The company is the second-largest retailer in the United States.
Target’s goal as a business is to be a leading retailer in North America, recognizable for their low prices of consumer goods. It would appear that, in an attempt to reach that goal, Target has focused on expansion while neglecting the consumers at times.
Target has been involved in numerous scandals in recent years, such as the massive credit card breach in 2013. The breach resulted in millions of stolen credit cards and the filing of a lawsuit against the company by the National Federation of The Blind for not complying with disability laws.
As you might expect, Target has not been immune to claims of poor customer service and other issues such as poor customer service, vague return policy, or inaccurate and misleading product descriptions.
These sorts of issues are not all that uncommon among huge retailers due to the logistic nature of managing hundreds of shops across the country. Still, it's important how a company handles issues when they arise and how it treats its customers.
Target has been working on resolving some of the problems that have plagued it over the past decade and has improved its customer service department and the general attitude towards their customers.
How To Reach Target's Customer Services
If you have any questions or run into a problem while shopping at a Target store, you can reach their customer service through the online chat, via email, or by calling customer support at 1-800-440-0680.
Target's customer representatives are typically friendly and helpful. The standard response time is between one and three days, and the representatives will help you address any issues regarding shopping at Target stores. If there is a problem or issue with your order or you want to request a Target refund, the customer representative will help you with the returns.
If you have an issue with a particular Target store, you can also consider contacting the company through one of its social media accounts and raising your concerns. As a large, international company, Target has a strong presence on Facebook, Twitter, and Instagram.
| How To Reach Target Customer Service | |
|---|---|
| Contact Us Page | https://corporate.target.com/about/contact-us |
| Live Chat | https://contactus.target.com/ContactUs/?Con=ContactUs&lnk=fnav_t_spc_1_28# |
| Phone |
|
| Exclusively for Security Concerns: abuse@target.com | |
| https://www.facebook.com/target/ | |
| https://twitter.com/Target | |
| https://www.instagram.com/Target/ | |
When it comes to actually filing Target customer complaints, it is not clear how you would proceed. You can voice your concerns with a customer service representative, but there is no official complaint form you can fill out.
So, what can you do if the customer service is rude and unhelpful and the company refuses to resolve your issue?
Agencies You Can Contact to File a Complaint Against Target
If the company itself cannot or does not want to address your issue, you can file a complaint against Target with the following government agencies:
- Federal Trade Commission (FTC)
- Consumer Financial Protection Bureau (CFPB)
- Better Business Bureau (BBB)
How To File Target Corporate Complaints With the FTC
The FTC, or Federal Trade Commission, is an agency that works to prevent fraud and deception in consumer markets. The agency does not take action against individual companies unless there is a large-scale problem, but it can still help with smaller cases.
If you want to file a complaint with the FTC against Target, you should know that you can only do so if you believe Target's practices are deceptive or unfair. The FTC will not help troubleshoot issues of poor customer service.
To file a complaint against Target with the FTC, complete the online form on FTC's website and report a fraud. The agency will respond if there is a problem with the company but will not take action against a company unless it has a widespread problem with its business practices.
How To File Target Customer Complaints With the CFPB
The CFPB is another agency that works to prevent unfair and deceptive business practices. If you are dealing with a financial issue, you can contact the CFPB to file a complaint against Target.
The CFPB will not help you address other problems such as customer service or an incorrect order, so make sure there is a financial element to your issue before contacting the agency.
File a complaint online at the CFPB's website or call 1-855-411-CFPB (1-855-411-2372).
How To Reach Target With a BBB Complaint
The Better Business Bureau is another agency that can take action against organizations with practices that are deceptive, unfair, or fraudulent. The agency works to resolve issues between businesses and consumers and maintains a complaint database for businesses all across the nation.
To file a complaint against Target with the BBB, visit BBB's website and fill out the provided form.
How To Send Demand Letters To Target in Small Claims Court
If the issue persists and you've tried all other options, but nothing worked, you should consider taking Target to small claims court.
Before you can send demand letters to Target, you need to draft a demand letter and send it with proof to the company.
The demand letter needs to contain the following information:
- Your name, address, and phone number
- Name of the business (Target Corporation), store address or company address if the issue is with the company as a whole, and phone number
- Brief description of the problem you are having
- Your claim for the amount of money you want to be paid
- The facts that prove that you are entitled to be paid
Once all this information is gathered and compiled into a single demand letter, send it to Target and wait for the company's response.
In most cases, Target will respond with a letter stating it can not pay the amount requested for your issue. If that turns out to be the case, you can send demand letters to Target in small claims court for up to $7,500 in damages.
Please keep in mind that you will need to pay for your own expenses and travel to the court, as well as hire an attorney.
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