How to Easily Claim a Morrisons Refund

Morrisons is a popular grocery delivery service that has exploded in demand and size since the first COVID quarantine order. With so many people working at home and avoiding grocery store crowds, a few mistakes and missing items–or missed orders–are bound to happen. While it’s important to be patient with hardworking grocers and delivery people, you also should not pay for items that are wrong, damaged, or missing.

If your order has been missed or mussed, you can claim a immediately or within the expiration dates of your items. If Morrisons DIY refund methods don’t work, however, DoNotPay can ensure you don’t pay for missing or damaged items through a refund or, if necessary, a chargeback.

How to Get a Morrisons Refund the Official Way

There are four ways to get a complete or partial :

Catch the driver about missing items
Your ‘Welcome Back’ box within 24 hours after an order
Your “Orders” Page selecting the order regarding your refund
Calling Morrisons customer service

Catch the Driver

If you notice a missing item before your driver leaves, let them know. They will either find the lost item from where it rolled in the boot or recalculate your total for a partial refund.

24 Hours After an Order

If you have just made or received an order and need a refund, log in and navigate to the Morrisons homepage.

Go to the Welcome Back box on the Morrisons login homepage
Click “Need a refund?”
Follow the prompts

On Your Orders Page

You can request a refund on your orders page by selecting a specific order that you would like to have refunded.

Navigate to your Orders page
Select the order you’d like a full or partial refund
Find the “Refund” section of the page and click “Request”
Follow the prompts

Call Customer Service

For most refund matters, Morrisons prefers you call customer service at 0345 322 0000. They will take a look at your account and help you refund a damaged or missing item or deal with an order that never arrived. However, Morrisons customer service is often swamped with long wait times and does not have the best track record for resolutions without a push from corporate.

Here’s a summary of how you can request a Morrisons refund:

Can You Request a Refund Via	Yes / No
DoNotPay	Yes
Email	No
Phone	Yes
Letter	Maybe
Website	Yes
In-Person	Maybe

Morrisons Grocery Delivery Refund Policy

Morrisons offers refunds on missing items, broken, or defective items. If you have received a damaged item, you may be asked to provide proof that the item is not up to your standards. You can receive a refund for non-perishables, but only before the expiration or best-by date.

Morrisons does not offer exchanges, but it may offer store credits instead of a financial refund.

How Long Does it Take to Receive a Morrisons Refund?

Usually, an approved will involve the usual bank transaction delay. Expect to wait two to five business days before you see your refund clear through your bank account.

Problems You May Have Seeing a Morrisons Refund

Morrisons biggest known problem is missed deliveries. When local stores get overwhelmed with orders, they can’t always make their full rounds and deliveries can get pushed back hours or days. Morrisons has not been great about owning a missed delivery and providing prompt refunds as a result and you may need to push back.

Also, Morrisons customer service is known to be hit-or-miss. You may get a great person on the phone ready to find solutions, but there are also reports of being disconnected when seeking a refund on missing orders or items. If you can’t get through with customer service and the online tools have not worked, you still have options.

How DoNotPay Can Help You Get a Morrisons Refund or Chargeback

DoNotPay can help you achieve a or chargeback the entire cost of an order if Morrisons won’t approve your refund request.

Push for a Refund With DoNotPay

DoNotPay will wait on the phone for you with our Customer Service tool, letting you know when a real operator answers after waiting on hold with customer service. We can also draft a letter to Morrisons corporate office if you have a customer service refund request that simply isn’t being resolved. If Morrisons won’t refund an item that is defective or an order that never arrived, DoNotPay can help request a chargeback from your bank with evidence to push for approval.

Get a Morrisons Order Chargeback With DoNotPay

Here’s what to do:

Find the File a Chargeback product on DoNotPay.
Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.
Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

DoNotPay will fax the letter to your bank automatically–no fax machine needed on your end. We will also send a letter to the card provider company–Visa or Mastercard–with exactly the right chargeback reason codes to help accelerate your chargeback approval. We can also help you gather supporting evidence to support your chargeback request.

DoNotPay Can Help You Get a Refund or Chargeback for Any Company

DoNotPay can help you get refunds or chargebacks from many other companies, including:

What Else Can DoNotPay Do?

DoNotPay was built on the foundation of saving everyday people time and money by cutting unnecessary red tape. As a robo-lawyer, let us handle the routine of demand letters and request phone calls so you can focus on the challenges of daily life–like finding a reliable grocery delivery service. Explore our many other services to find a few more items on your checklist we can cross off for you with quick, easy online tools and red-tape-cutting expertise.

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