How to Request a Chase Chargeback

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Get a Chase Chargeback Fast and Easy

Chase is a bank that has millions of clients from all over the States. They offer checking and savings accounts, debit and credit cards, mortgages, car loans, etc. There are various reasons why users might request a chargeback from Chase, including fraudulent transactions, returning purchased goods, and many more. DoNotPay is here to make requesting a chargeback easier and more convenient.

How to Get a Chase Chargeback With DoNotPay?

Submitting a Chase chargeback with DoNotPay is easy! You can sign up in your to get the chargeback in just a few clicks. Follow the instructions below:

  1. Select Get Protected under the Chargeback category
  2. Type in Chase bank’s details
  3. Fill in the details of the payment
  4. Verify the presented information
  5. Choose between sending the demand letter yourself and having DoNotPay do it for you

DoNotPay does more than just submit your request. We increase your chances of getting the chargeback. This is how we do it:

  • We fax your request to your bank
  • Gather up evidence on your behalf
  • Provide all the relevant VISA and Mastercard codes which can help you win the case

How to Get a Chargeback From Chase on Your Own?

There are different ways you can request a Chase chargeback, and they depend on the nature of your request. If you are concerned with suspicious activity on your account, you can reach out to Chase for support. If your claim has to do with different purchases or paid services, Chase will not be able to help you until you contact the merchant directly requesting a refund.

Can You Request a Chargeback Via

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Can I Contact Chase Customer Support for a Chargeback?

Chase customer service will not be able to help you unless you have issues with suspicious transactions. If that is the case, you can contact them by dialing 1-800-432-3117 if you have a credit card, or 1-866-564-2262 if you have a debit card. Their call center card department works 24 hours a day, seven days a week.

If you do need to contact customer support, it is almost impossible to avoid the queue before getting through to a real person. DoNotPay has designed a unique feature to help with that issue! You don’t have to wait for ages before getting a hold of a customer service rep. DoNotPay will hold the line for you.

Can I Get a Chase Chargeback Online?

Yes, you can. You need to sign in to your account and follow the steps below:

  1. Select the debit or credit card account you used for the transaction
  2. Click on Things You Can Do
  3. Click on Dispute a Transaction (from the drop-down menu)
  4. Select Add a New Dispute
  5. Choose the transaction
  6. Click on the arrow next to the transaction
  7. Select Dispute Transaction
  8. Answer the questions on the form

Bear in mind that this will be possible only after the merchant denied your request for a refund.

Can I Request a Chase Chargeback via Email?

If you have an account, you can submit your query via Chase’s secure email contact form. They respond within 24 hours. Remember that if you did not contact the merchant directly before reaching out to them, they would not be able to help you.

Can I Get a Chase Chargeback In Person?

If you prefer talking in person, you can find the Chase branch near you. Chase bank does not guarantee they will approve or investigate your request. You need to contact the merchant and gather the evidence before going to the bank for help.

What Does Chase Chargeback Policy Say?

In their chargeback policy, Chase advises all users to reach out to the merchants for refunds before contacting the Chase bank, and the bank will deal with chargebacks. This means that they will not deal with your request until the seller denies it. DoNotPay is your best option because it can conduct all the intricate communication for you.

You can contact the Chase bank directly in case you encounter issues from the list below:

  • Billing errors
  • Suspicious transactions
  • Fraudulent emails

If you have bought something that does not match the description or the delivery fails, Chase recommends contacting the merchant directly since it would fall into the refund category. You can find the merchant’s contact information in your transaction details. Chase will look into your request only if the merchant does not provide an adequate response.

Chase chargeback policy states that after the transaction has appeared on your statement, you have 60 days to dispute the charge.

You cannot cancel a transaction, only merchants can do that, so even if you realize right away that you want to cancel the payment you will need to wait for it to be completed before asking for a chargeback.

The most important part of their policy is that it obliges you to acquire as much information about your case as you can, which is exactly what DoNotPay does for you.

How Long Do Chargebacks Take With Chase?

If your chargeback needs further investigation by Chase, it can take up to 60 days for credit card disputes and up to 90 days for debit card disputes. Everything else depends on the policies of the merchants you are requesting a chargeback from.

What Are the Issues I Can Come Across With Chase Chargebacks?

The first issue you can come across is Chase’s policy. The bank’s opaque policy can become a problem because you are left to rely on your resources to get a chargeback—unless you use DoNotPay.

Another problem is that it takes up to three months for Chase to process your dispute.

One Reddit user had issues with a fraudulent transaction. They were not adequately advised even after filing two claims and contacting Chase customer support.

A lot of clients need a chargeback due to unwanted subscriptions. Free trials end without notifications, and users get charged for the monthly subscription. You can avoid having to go through the time-consuming chargeback process with DoNotPay’s virtual credit card. You do not need to give any of your data or waste money on needless monthly subscriptions. The virtual card is not connected to your bank account. There is no possibility for your data to be tampered with in any way. It works by generating a one-time token, which changes every time you use it, so the merchant cannot misuse it.

How Can I Check the Status of My Chase Chargeback?

You can check your chargeback status online. Just follow the steps below:

  1. Log into your Chase account
  2. Go to Account Activity
  3. Find the Date column

You will be able to see activity details along with pending transactions there.

How Else Can DoNotPay Help Me?

DoNotPay can help you solve various problemspaying Chase bills, reaching Chase customer service, disputing parking tickets, and much more. Just sign up in your and you are good to go. Find out more about DoNotPay’s features from the list below:

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