The Easiest Way to Reach ZooPlus's Customer Service Agents

Jump the Phone Queue for Any Company The Easiest Way to Reach ZooPlus's Customer Service Agents

The Easiest Way to Reach ZooPlus's Customer Service Agents

Pets make for a great company and help reduce loneliness. They also offer stress relief by increasing our opportunities to exercise, get outside and socialize. It is thus no surprise that you would do whatever is within your means to ensure that your pet is healthy. An essential part of ensuring your pet's health is proper nutrition.

ZooPlus is an online food retailer that enables you to order supplies online for your pet. You can also contact the ZooPlus customer service if you experience issues with your delivery. However, you will likely experience difficulties accessing customer service because of the phone queue. DoNotPay can help you get in touch with ZooPlus customer service way faster. We can replicate the same for companies like o2, John Lewis, Walmart, Amazon, Virgin Media, Marriott, Sky, Vodafone, EE, and Currys.

ZooPlus Support Contact Number and Email

If, for whatever reason, you were not satisfied with pet products from Zoo plus or have other concerns regarding their service, you can contact them via the following avenues.

How to Contact ZooPlus?

ZooPlus Phone01865 951 301/01234 430 366/ 0044 186 595 13 01
ZooPlus Email
ZooPlus WebsiteZooplus
ZooPlus Support formContact Us

You can also return a faulty package to the address below, provided you have sufficient postage.

ZooPlus Returns

Carbon 207

Siskin Drive

Middlemarch Business Park, Coventry


The ZooPlus phone lines are open from Monday through Friday from 8 am to 5 pm and on Saturdays from 8 am to 2 pm.

Alternative Ways to Resolve Customer Service Complaints

If your concerns to ZooPlus go unaddressed, you can try out these bodies to seek a favorable resolution.

Pet food manufacturers' Association (PFMA)

The principal trade association representing most pet food manufacturers and suppliers in the UK, PFMA's objectives include raising the standards in the pet food industry. You can therefore get in touch with them in case you have received a faulty or substandard product from ZooPlus. You can express your concerns by emailing them at

Food standards agency

This is the body tasked with animal feed legislation to do with the manufacture of pet foods and pet treats. For issues concerning product quality, you can get in touch with them through their website.

Common Reasons People Contact ZooPlus Support

Customers may call ZooPlus customer service if:

1.      The Product Is Damaged

ZooPlus encourages customers who have received damaged parcels to contact the customer service team for help. While at it, ensure that you have the following ready in order to get immediate help.

  • Order/customer number
  • Reason for complaint or contact
  • A photo displaying the damaged product
  • Quantity of damaged items
  • Description of whether you are requesting a refund or replacement

2.      Delays in delivery

If you have reason to believe that your parcel is taking longer than usual, follow up on the issue by contacting the ZooPlus customer service team. Ensure to provide your order number and reason for a complaint to help them promptly deal with the matter.

3.      You Have Received the Wrong Parcel

If the product is not what you ordered for or the quantity of the ordered item is wrong, contact the ZooPlus customer service team and provide your order number and a description of the goods you ordered. Also, provide a photo of the wrong product you got.

4.      Want to Cancel Your Order

While you can request an order cancellation, fulfilment of this request depends on the stage of the ordering process. If you are using a pre-payment method and are yet to authorise payment, then there is a chance you will be able to cancel your order. If you find yourself in a situation where this is no longer possible, contact the customer service team for help.

5.      Returning an Item

If you discover that your parcel is faulty, you can opt to return it by sending it to the ZooPlus postal address or calling them to pick it up. You only have 14 days to return an item. ZooPlus refunds the return cost per their collection partners' standard rate.

6.      The Product Has Stopped Working

You should check the product manual and follow the troubleshooting guide if the product is not working. Where the issue persists, you can contact customer service for help.

Get in Touch With ZooPlus Customer Service Using DoNotPay

Have you been waiting in line to speak to ZooPlus? You don't have to do that anymore because DoNotPay can stay on the line on your behalf and alert you once an agent is available to talk to you.

To use the skip waiting on hold product, get started by taking these steps.

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you’d like to call.


  4. Click on the name of the company and have us do the work for you.


What Else Can DoNotPay Do?

Aside from helping you get ahead of the customer service queue, we can also assist with:

Join DoNotPay to skip the phone queue and reach Zooplus's customer service agents in seconds!

Want your issue solved now?