Process Your Compensation Claim for WPS Power Outage

Utility Outages Process Your Compensation Claim for WPS Power Outage

How to Get Compensated for a WPS Power Outage

Did your last  last long enough to wreak havoc on your life? Maybe you lost revenue or wages due to the blackout, or you had to take a trip to the doctor thanks to an injury you got while getting flashlights out of the junk drawer. In any case, power outages can be far more unpleasant than a night roasting marshmallows in the fireplace.

If you experienced an expensive Wisconsin Public Service power outage, you might have a legitimate claim to refunds, rebates, or cash compensation. It all depends on how you go about it: by yourself or with the help of the consumer advocacy service DoNotPay.

How to Apply for Compensation on Your Own

It's not impossible to file a successful claim without the help of an attorney or insurance company, though Wisconsin Public Service will likely encourage you to file a claim with the latter, rather than try and get them to award you fair compensation. If you have carefully documented your losses and your efforts to mitigate the damages, you have a good chance of winning your claim for the . It will just take a lot of time, patience, and paperwork.

Phase One: Get your evidence together

  1. Your account information, including:
  • Account holder's name
  • Service address
  • Account number
  • Whether it is a business or residential account
  1. When the outage started and when the power got restored
  2. When (and how) you reported the outage
  • You can view WPS' power outage map and report an outage here.
  1. An itemized list of damaged property
  2. Historical receipts, pay stubs, and other documentation to prove loss of wages or business revenue during the outage
  3. Any inconveniences if the power outage also interrupted your internet service
  • Missed remote meetings
  • Missed work deadlines
  • Missed school deadlines
  1. Itemized medical receipts, including out-of-pocket deductible costs and even first-aid supplies
  2. Receipts representing repair or replacement costs for property damaged by the outage

Be sure to take clear photographs of all damage or injuries. 

Phase Two: Find the correct contacts at WPS

Sending your claim to the right person speeds up the process and shows you've done your homework. Unfortunately, that often means spending a lot of time on hold or filling out forms.

  1. Department in charge of damage claims
  2. Supervisor for that department
  3. Direct phone line, e-mail address, and a mailing address for the supervisor

You can reach WPS Customer Service with the following phone numbers:

  • Residential customers: 800-450-7260 (available 24/7)
  • Commercial customers: 877-444-0888 (Monday through Friday: 8 a.m. to 5 p.m.)

To request contact information electronically, you can reach WPS Customer Service through this form.

Phase Three: Submit your claim

Once you've found the correct mailing or e-mail address for your claim, write a cover letter stating your request and carefully describing your damages. Enclose photocopies of your documentation, as well as printed photographs. 

  • If you're sending your claim by mail, be sure to request delivery confirmation for your records.
  • If you're sending your claim by e-mail, make sure your digital files include your first initial and last name, as well as the title of the document.

Be sure to follow up within 10 to 14 days. Utility damage claims usually take four to six weeks to process.

How to Get Compensated for a Power Outage With DoNotPay

If you want to get compensation for an outage but you feel overwhelmed by the prospect of going it alone, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.


  2. Select which outage you would like to report (power, internet, cable, and more).


  3. Select your energy provider and enter your account number.


  4. Indicate when the outage started and how long it lasted.


  5. Verify your account information.


  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.


  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.


  8. Upload documents or photographic evidence that proves your losses. Also, add the names of any witnesses who can attest to your losses if possible.


  9. Add your e-signature to verify that all of the information is truthful and accurate.


Does DoNotPay Help With Other Types of Outages? 

We sure can! We've filed claims against hundreds of utilities on behalf of members who have legitimately suffered losses due to interrupted service. Here are just a few:

What Else Can DoNotPay Do?

Power outage compensation claims are only a drop in the bucket of our services. These are just a few examples of how we can advocate for you:

Why Is DoNotPay a Great Alternative to Filing a Claim on Your Own?

Because we're:

FastYou don't have to spend your afternoon on the phone trying to process compensation for an outage.
EasyWe can file your outage claim in just a few easy steps.
SuccessfulWith DoNotPay on your side, you're more likely to get the outcome you want.

Don't put off filing your claim. Let us help you handle your WPS power outage compensation request today.

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