How to File Formal Complaints Against World Moving Services
According to the U.S. Census Bureau, the average American moves 11.7 times in their life. Whether moving out of state but within the country or internationally, you are better off hiring a professional world mover. Sadly, entrusting your property to the mover doesn't always end well. You might suffer damaged items, unprofessional conduct, or stolen items. Although renters insurance can cover some things, you still deserve justice. That's why you must know how to lodge world moving services complaints.
You might be wondering, "I'm moving to another country; where will I report the mover?" Well, wonder no more. Let's put your mind at ease and share some vital tips on global movers and how to complain against them.
Reasons to File a Complaint Against a World Moving Company
The Better Business Bureau receives approximately 13,000 complaints regarding moving companies annually. Furthermore, the bureau has more than 1,300 'F-marked' companies for unresolved issues.
The various reasons why these movers are in the database and why you should lodge world movers services complaints include:
|Overcharge||There are various free moving cost estimators, such as this My Moving Reviews estimator, which you can use to get a rough cost of an international move. The mover can choose to charge you way more than the rough estimate or add surprise costs to your final bill.|
|Damaged Property||Understandably, you are moving to another country, and the journey might not be smooth. But still, the movers might handle your items carelessly, resulting in damages.|
|Late Deliveries and Slow Service||The mover can be sluggish in delivering your items, especially if they charge by the hour to get more money.|
|Fraud and Scam||The mover can falsify the number of packaged items, assign fraudulent weight or volume, hold your shipment hostage to get more money from you or issue a fraudulent bill of lading.|
What to Do Before Filing an Official Complaint
It matters how you handle world moving services complaints, especially if you want to get it right and receive justice.
Before proceeding with the actual claim, take the following steps:
- Review the contract in detail to identify any terms, rights, or rules the moving company violated
- Gather all documentation and evidence to support your claim. Consolidate any documents, the contract, bills of lading, receipts, copies of communication with the mover, photos, videos, inventory before and after the move, and any other relevant material about your specific claim
- Contact the company and file an official claim in writing. If you aren't able to do it in person, use certified mail and issue a return receipt to certify the mover has received the claim
- Wait patiently and calmly for a response from the mover. A reputable moving company wouldn't want the issue to escalate any further and will reach an amicable agreement at this stage.
- Decide what to do next based on the response you'll receive from the moving company.
Pro point: maintain documentation of every procedure and communication with all parties involved. Ensure all correspondence is either in writing or email to maintain a trail.
How to File World Moving Services Complaints
If you are sure the moving company has violated the terms of your contract, they should be held liable. There are various ways of filing world moving services complaints. They include
File a Complaint With the Moving Company
The first step is keek dispute resolution directly with the moving company in question. A reputable global moving company will handle the issue professionally and reach an amicable agreement when they receive your written complaint.
Below are contacts of some of the reputable global moving companies you might use and contacts to assist in lodging your complaints:
Allied Van Lines
One Parkview Plaza, Oakbrook Terrace, IL 60181
Contacts: 800-689-8684 / 1-800-470-2851
International claims: email@example.com / firstname.lastname@example.org
44112 Mercure Circle Sterling, Virginia 20166
Contact: 703-260-4282 / 1-800-673-8487 (U.S./Canada)
North American Van Lines
1 Parkview Plaza, Oakbrook Terrace, IL 60181
Contact: 1-800-228-3092 / 1-800-944-8126 / 630-570-3516
International claims: email@example.com
Contact: 1-800-GO-U-HAUL (1-800-468-4285) / 1-800-789-3638
Atlas Van Lines
1212 Saint George Road, Evansville, Indiana 47711-2364
You can access any of these moving companies from your web browser.
Report the Moving Company to the Relevant Body
If the moving company doesn't respond satisfactorily or amicably, you are free to escalate the issue to other government bodies such as
- Federal Motor Carrier Safety Administration (FMCSA) operates within the confines of the US Department of Transportation (USDOT). It regulates and oversees moving, trucking, and storage industries. While the agency handles interstate complaints, you can still lodge an official complaint against the global company.
- State Agencies - every state has a local enforcement agency that handles complaints regarding movement within the state.
- Even though you have moved to another country, you can still contact the one from your former state, and they'll advise you on how to make a formal complaint.
- American Trucking Association (ATA) – while this association constitutes and represents moving companies across the country, you can still submit a formal complaint against any of its members. The association representative can also advise you on the best route to take.
- Better Business Bureau (BBB) – is mandated to safeguard consumers and ensure they deal with professional service providers.
- Once you lodge the complaint, the bureau will contact the moving company within 48 hours and give them 14 days to submit a written explanation.
- Local and International Law Enforcement – if you are sure the moving company has violated your rights and violated the terms of your agreement, lodge a complaint with law enforcement so they can commence an investigation.
- Small Claims Court – if the above steps prove unsuccessful, we will help you sue the moving company in small claims court. The process is breezy fast, so you won't have to worry about time or technical know-how.
Handle World Moving Services Complaints With the Help of DoNotPay
Unfortunately, the bureaucracy and other unavoidable circumstances can make it challenging for you to lodge world moving services complaints. But there's hope and a cooler way.
DoNotPay can help you solve this painstaking issue in just three simple steps:
- Search for moving issues on DoNotPay.
- Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.
- Answer some questions about your specific move, your moving company, and the complaint for which you'd like relief.
DoNotPay will write a letter to your moving company detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you escalate to small claims court!
Work Across All Companies/Entities/Groups With the Click of a Button
DoNotPay allows you to connect to different businesses or entities within one platform superfast, conveniently, and with guaranteed results. The cherry on top is your solution is just a click away! That's not all; you can also:
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What Else Can DoNotPay Do?
Challenges can strike anytime without warning. Without adequate time, resources, or know-how can make that challenge a mountain. Luckily, DoNotPay is a platform that can help you lodge world moving services complaints and trim down other mountains, such as:
- Taking anyone to small claims court
- Connect you with customer support super fast
- Look for your lost items
- Lodge complaints against various companies
- Invaluable info about airline flight compensation