Connect with an Inmate at Upstate Correctional Facility

Connect With an Inmate Connect with an Inmate at Upstate Correctional Facility

Contact an Inmate at Upstate Correctional Facility

Upstate Correctional Facility is a maximum-security prison located in Malone, New York. It is slightly more than a three-hour drive from Syracuse. The prison houses up to 1,350 high-risk male inmates that have been deemed difficult to manage.

  • At Upstate Correctional Facility, treatment and education programs are directly tied to prisoner behavior.
  • Well-behaved inmates can study and test for their GED.

Upstate Correctional Facility Contact Information

Physical AddressUpstate Correctional Facility

309 Bare Hill Road

Malone, New York 12953

General Telephone Number(518) 483-6997

How to Contact Inmates at Upstate Correctional Facility

By Phone

  1. Inmates can make outbound calls to anyone on their approved list of contacts.
  2. Only 15 contacts are allowed for each prisoner.
  3. Calls are limited to 30-minutes each. They may be cut short if there is a line at the phone bank.
  4. The typical phone bank hours are daily from 7:00 am to 11:00 pm. Phone bank hours may be cut short due to lockdowns.
  5. Inmates are only permitted to make collect calls. There are no prepaid options.

Sending Mail and packages

You can write to your inmate.

  1. Inmates are permitted to accept five pages of material per letter.
  2. Photographs measured 4" x 6" and smaller are allowed. Photos that are sexual in nature are prohibited. Instant photos, like Polaroids, are prohibited.
  3. You can send packages to inmates two times per year. Packages may contain food. They may not exceed 35 pounds in weight. It is strongly advised to review NYDOC's list of approved items before shipping anything. Do note that prisoners facing disciplinary actions may have their package privileges revoked.
  4. Address packages and letters to:

    Inmate Name, ID Number Upstate Correctional Facility P.O. Box 2001 Malone, New York 12953

Sending money

  1. Inmates can only receive funds during a visitation or by mail.
  2. Funds sent by mail should be in the form of a US Postal Money Order.
  3. The money order should be payable to the inmate's name and ID number.
  4. It is required that your full name and return address be visible on the money order.
  5. Mail the money order to:

Inmate Name, ID Number

Upstate Correctional Facility

P.O. Box 2001

Malone, New York 12953

Now let’s talk about inmate visitation.

Visiting an Inmate at “Upstate”

Here’s everything you need to know.

  1. New York Department of Corrections is one of the few prison systems that does not mandate a visitor's application.
  2. Visitors must present a government-issued photo ID.
  3. Minors must have a birth certificate as a form of ID.
  4. All visitors are required to sign and agree to all the visitation rules.
  5. It is very likely that visitors will be searched, which can include an Ion scanner.
  6. NYDOC enforces a strict dress code for visitors. It is recommended that visitors don't wear any work uniforms and dress conservatively.
  7. Consider bringing an extra set of clothes should you unintentionally violate the dress code.
  8. Visiting hours on Saturdays and Sundays from 8:00 am to 2:30 pm. However, the first letter of an inmate's last name will dictate when you can visit. You can see the up-to-date visitation schedule on the prison's website.

Steps to take before contacting a prisoner at Upstate Correctional Facility

Nearly all forms of contact mandate that you know the prisoner's ID.

  • You can use the New York Department Of Corrections Inmate Lookup tool to search for an inmate's ID.
  • NYDOC's website is known for being slow and crashing suddenly.
  • Should you need help, you can access DoNotPay's Find an Inmate product.

Difficulties you may have contacting loved ones in Upstate Correctional Facility

Trying to communicate with the New York Department of Corrections can be incredibly stressful. It seems that no one is looking out for the families of inmates. DoNotPay is here to help.

How DoNotPay can Help

As the world’s first robot lawyer, DoNotPay understands how valuable communication can be to you, and to your incarcerated loved one. You can use DoNotPay to find inmates, and to communicate with them.

  • Write to a prisoner. Our online Write a Prisoner tool makes writing to inmates at Upstate Correctional Facility easy. All you have to do is write, and we'll handle all the printing, stationery, and shipping.
  • Schedule inmate visitation.  We are experts on NYDOC's visitation rules. If you have any issues with visitation, DoNotPay can help.
  • Find prison pen pals. We can get you in touch with an unknown prisoner at Upstate Correctional Facility to become Pen Pals.

How to use DoNotPay to Connect with a Prisoner

You can connect with an inmate at Upstate Correctional Facility by following these five easy steps:

  1. Locate the Connect With an Inmate service on DoNotPay.


  2. Choose whether you want to locate a loved one, create a virtual mailbox, or send a personalized letter.


  3. If you want us to find your loved one, provide his or her personal details and the state they are located in. We'll then conduct a search on the appropriate state database.


  4. If you want to create a virtual mailbox, just provide your full name! We'll set one up for you so you can easily receive incoming mail from your loved one.


  5. If sending a personalized letter, tell us which facility your loved one is located in and what you would like to say to them. You can even include a photo! Your letter will be delivered automatically - just wait 10 days for it to arrive to your loved one!


What else can DoNotPay do?

From fighting parking tickets to canceling timeshares, DoNotPay can manage all your tedious paperwork. It’s great for:

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