How to Reach Trainline Customer Service Without the Wait

Jump the Phone Queue for Any Company How to Reach Trainline Customer Service Without the Wait

How to Contact Trainline Customer Service Easily

Contacting Trainline customer service is your best option when you have a pressing problem. Trainline, based in London, is an international digital rail and coach technology platform. Through its website and mobile app, which are accessible on iOS and Android platforms, it offers train tickets and railcards as well as free access to live train timetables and railway station information.

While Trainline prides itself in its excellent customer service, callers can be hit with delays due to high call traffic. However, DoNotPay is here to make all this easier for you.

Trainline Customer Care Contact Details

First, we’ve done all the research. If you need to contact Trainline customer care by yourself, we’ve provided the information in the table below. But remember, DoNotPay has another way to get it done without the hassle.

Trainline Support/FAQ SiteSupport Page
Trainline Eurostar and European JourneysSupport Page
Trainline Phone Number 1 (Domestic)0333 202 2222
Trainline Phone Number 2 (France Customer)01 73 44 07 86
Trainline Phone Number 3 (International)+44 333 202 2222
Trainline Support

Trainline promises to respond promptly to customer inquiries though this may slow down when inquiries peak.

Alternative Ways to Resolve Customer Service Complaints

If you fail to get your complaint resolved, you can resort to alternative dispute resolution mechanisms such as:

ADR Schemes

Alternative dispute resolution (ADR) schemes are procedures that allow you to settle a dispute with a corporation without going to court. Mediation and arbitration are the two most prevalent forms of ADR:

  • Mediation employs an impartial third party who helps you and the firm you are disputing to reach a mutually agreeable resolution. The mediator will provide a formal structure to the dialogue to assist you in reaching a voluntary agreement. The mediator cannot impose a solution.
  • Arbitration involves an impartial third party examining the evidence and rendering a legally enforceable judgment for you, the firm, or both.

ADR schemes are third-party intermediaries who act as a link between you and the organization. You can use an ADR scheme after you've tried to settle your disagreement with the firm in question amicably. While firms are not obligated to participate in ADR schemes, practically all businesses that sell directly to consumers are required to refer you to a certified ADR scheme if they are unable to resolve a disagreement internally.


In the case of Trainline, the Rail Ombudsman is the best party to approach with a complaint. An ombudsman is a person designated to investigate company and organization complaints. Ombudsmen are nonpartisan because they are independent, free, and unbiased. Before approaching an ombudsman, you should try to address your concern with the organization. This is often after the lapse of 8 weeks.

Small Claims Court

In the UK, you can file for compensation up to an amount of £10,000. This should be the last resort after exhausting other dispute resolution means.

Trainline Corporate address

The Trainline corporate address is:

120 Holborn London,


United Kingdom

Use DoNotPay to Get Trainline Refunds

With Trainline, you have 28 days from the ticket's expiration date to request a refund. If your mobile ticket has already been activated, you will not be able to get a refund for that ride. Single tickets purchased in advance cannot be refunded; however, they can be changed.

Only changes for a different time/date of travel are permitted; thus you must use the same departure and arrival stations.

Trainline charges a fixed £10.00 fee if you obtain your ticket by calling its contact center. The refund charge for tickets purchased online or through its applications is calculated based on the ticket's value.

However, seeking a Trainline Refund can be quite challenging with all these details to streamline. Luckily, with DoNotPay, cancellations and refunds are made much easier.

Common Reasons People Contact Trainline Support

Some of the most common reasons why people contact Trainline customer service include:

  • Ticket refunds and changes
  • Train times, delays, and disruptions
  • Ticket booking
  • Confirming accounts and payments
  • Confirming ticket types and prices

Get in Touch With Trainline Customer Service Using DoNotPay

Whenever you have an issue with Trainline, it can get quite excruciating trying to reach out to customer service. You may have to wait on hold for a long time due to high call traffic. This is why we created the DoNotPay Skip Waiting on Hold Product to make things easier for you. We will make the call on your behalf and notify you as soon as an agent picks up your call.

Here's how to get started:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

The app works practically everywhere. We can help you reach customer service faster at thousands of different companies, including:

What Else Can DoNotPay Do?

We can also help you:

  1. File complaints
  2. Manage free trials
  3. File suits in small claims court

Sign up with us today!

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