How to Contact The Range Customer Service Department

Jump the Phone Queue for Any Company How to Contact The Range Customer Service Department

How to Contact The Range Customer Service Without the Wait

Many businesses pride themselves on their ability to serve their customers. And while their service may be exemplary when you're in the store or purchasing something, dealing with a customer service department can be a different story. If you have an issue with a product or company, you'll want to speak to someone who can help resolve it.

Unfortunately, it's become more and more challenging to get a person on the line to speak with you. Businesses like The Range are turning to online help centres that can process queries and returns through a digital system. However, calling these businesses on the phone is also a frustrating experience due to long wait times and no guarantee that you won't be connected to a robot.

Fortunately, there is a way to skip dealing with unresponsive or unhelpful customer service. You can use DoNotPay to wait on hold for The Range customer service, while you go about your day.

The Range Customer Support Contact Information

The Range is a furniture store that specialises in home furnishings, leisure items, and garden wares. If you have an issue with an item or want more information about their policies, you can visit their online help centre for details about returns, exchanges, delivery, and terms and conditions. However, if you need to speak to a representative, you can reach them in two ways:

The Range Support/FAQ SiteContact Page
The Range Phone Number0345 026 7598
  1. By phone at 0345 026 7598
  2. You can leave a message for them on their website.

If you plan to call The Range, their hours are:

  • Monday to Friday: 08:00 a.m. – 6:00 p.m.
  • Saturday: 08:30 a.m. – 5:00 p.m.
  • Sunday: Closed
  • Bank Holidays: 08:30 a.m. - 5:00 p.m.

Alternative Methods to Resolve Customer Service Issues

While contacting The Range's customer service is the most straightforward method of dealing with issues, it's not always the most effective. If you find it difficult to get in touch with The Range's customer service through their official channels, you still have options for solving your problem.

Go Directly to Corporate

If need be, you can reach corporate headquarters by post at the following address:

Elsie Margaret House William Prance Road Plymouth, PL6 5ZD

Contact Your Ombudsman

Should that method not be sufficient, you can direct a complaint to an ombudsman, who is part of an independent body appointed to resolve complaints about companies and organisations that are members of their schemes. Going to an ombudsman is an effective way of solving your problem without taking it to court.

There are two types of ombudsmen. Private sector ombudsmen resolve consumer and financial complaints, while public sector ombudsmen handle complaints about government departments, local councils, or organisations. For complaints against The Range, you'll want to contact a private sector ombudsman, specifically an ombudsman scheme tasked with resolving issues with furniture and home improvement companies.

Here is the contact information for the furniture ombudsman:

  • Phone: 0333 241 3209
  • Email: info@fhio.org
  • Operating hours: Monday to Friday: 9:00 a.m. to 5:00 p.m. Closed on weekends.

Be aware that calling an ombudsman is a measure reserved for situations where a company cannot resolve your issue or takes too long to resolve your issue. You may be required to provide a 'letter of deadlock', which is a form of verification from the company that they couldn't sort the problem out.

If an ombudsman cannot help resolve the issue, you will be directed to independent inspection services provided by the ombudsman's organisation. These inspections are suitable for gathering evidence to help them resolve their dispute.

Alternative Dispute Resolutions (ADR)

ADR refers to methods of resolving commercial disputes without involving a court. There are two types of ADR: mediation and arbitration. Mediation consists of bringing in an independent third party that works with the consumer and the company to develop an agreeable solution to the issue for both parties. Arbitration occurs when a third party checks the facts from both sides and makes a legally binding decision for one or both parties.

DoNotPay Can Help Settle Your Customer Service Issues With No Hassle

Despite providing multiple ways to get in touch with customer service, there is no guarantee that The Range will be able to provide you with the resolution you need. You could spend large amounts of time waiting around on the phone only to get a recording, or you could send a message and not receive an answer until days or weeks later.

However, DoNotPay offers a product that will help eliminate the wait and put you in touch with The Range customer service. So, if you want to skip the phone queue and speak to customer service, DoNotPay has you covered in four easy steps:

  1. Open your web browser and sign up for DoNotPay.

     

  2. Type in Skip Waiting on Hold and select the product.

     

  3. Search for the company you'd like to call.

     

  4. Click on the name of the company and have us do the work for you.

     

That's all you have to do! DoNotPay will let you know the instant a customer service representative is available to speak to you and help resolve your issue.

DoNotPay Works Across Multiple Companies and Organisations With a Few Clicks

Getting customer service to help you doesn't have to take hours of waiting and multiple attempts at connecting with a live person. DoNotPay has a solution that will not only allow you to speak to a customer service agent at The Range, but it will also work for virtually any company, including:

So, if you have an issue that needs to be resolved by customer service, don't spend time waiting around to speak to a representative. Instead, sign up for DoNotPay, and let us help you skip the wait.

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