The General Insurance Claims Process Simplified

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Learn How To File The General Insurance Claims Without Any Problems

Car insurance is essential because covering potential damages can be pricey. If you are hunting for a suitable provider, you will come across The General, a subsidiary of American Family Insurance specialized in vehicle insurance.

Even the most prominent providers tend to have complicated claiming procedures, but DoNotPay can help you file an insurance claim in a few clicks.

What Happens When You File The General Insurance Claims?

If you have The General auto insurance policy and you need to claim it, be prepared to wait because the process can be complex and lengthy.

You should file your car claim as soon as possible. Other drivers involved in the accident might try to collect money from you on the spot or threaten to sue you, but you should not bypass the insurance company.

In case there were no other drivers involved in the accident, you decide whether you would like to claim insurance money or cover the damage out of your pocket.

When you file The General insurance claims, an adjuster will be assigned to your case. They will be in direct contact with you and:

  • Talk to other drivers
  • Get in touch with any witnesses
  • Negotiate with the other parties’ insurance providers
  • Gather the necessary documentation

When Should You File The General Insurance Claims?

There is no definite time frame for filing an insurance claim, but you should do it as soon as possible.

Once you and the other drivers involved in the accident are safe, either read The General insurance policy or contact them to see if there is a deadline you should meet.

How To File The General Insurance Claims by Yourself?

You can file The General insurance claims on your own via:

  • The General app
  • Phone
  • Email

File Your Claim via The General App

Download The General app and follow these steps:

  1. Select Start a New Claim
  2. Follow the prompts to provide the required information and upload images
  3. Track your claim in the app

Call The General

Another option is to call The General customer service reps at 1-844-328-0306. The line is open 24 hours a day, seven days a week. Be prepared to wait for a representative to answer your call since the center tends to be busy.

File The General Insurance Claims via Email

You can send your claim to The General insurance claims designated email address. This is what you need to do:

  1. Access the contact page
  2. Enter your name and contact details
  3. Select your state of residence from the drop-down menu
  4. Choose Claim/Accident in the drop-down menu
  5. Enter your message in the Question/Comment box
  6. Click Send Email

DoNotPay Can Help You File The General Insurance Claims Hassle-Free!

DoNotPay can help you file different insurance claims, such as unemployment and accident insurance.

To file The General insurance claims with our app, follow these steps:

  1. Access DoNotPay from a
  2. Choose Auto Insurance
  3. Provide basic information, such as the name of the insurance provider, the policy number, and your contact details
  4. Describe the reason for filing the claim and provide the specifics of the incident

Our app will file the claim automatically, and a representative of The General will reach out to you.

DoNotPay provides assistance in filing different insurance claims, such as Liberty Mutual, Combined Insurance, ACE American/Chubb, Farm Bureau, and many more.

How To Proceed if The General Insurance Rejects Your Claim

DoNotPay will assist you even if your The General insurance claim is denied! We will generate and send an appeal letter, and they might reconsider their initial decision.

To start the process, you should:

  1. Open DoNotPay in a
  2. Find Auto Insurance
  3. Click on the Appeal a Denied Insurance Claim
  4. Follow the prompts to finalize the process

These simple steps will provide us with the required information, and we will immediately send an appeal letter in your stead.

What Does The General Insurance Cover?

Depending on your needs, you can opt for different types of insurance, including no-fault insurance, if you would like to be compensated for any damages regardless of whose fault it is. With this personal injury protection (PIP), it is not important who caused the accident as the fault will not be determined.

To know what The General car insurance can include, take a look at the following table:



Damages or injuries you cause in a car accident

Medical Payments

Medical expenses that you and other passengers have as a result of a car accident

Uninsured Motorist

Property damage and bodily injury


Damages made when a vehicle collides with another vehicle or object


Direct physical damage caused by things other than collisions, such as a tornado, vandalism, and animals

How Else Can DoNotPay Help You Find and Save Cash

Our Missing Money feature helps you find any unclaimed assets in your name in any state. An additional perk is that you can claim your money right in the app—no need for further research!

We can also make sure you do not pay for any unfair parking citations and get the rightful compensation from airlines for any canceled or delayed flight.

Don't let big companies scare you into not claiming your warranties or insurance. DoNotPay helps you file these claims and appeal any rejections in minutes, which brings you closer to getting your money.

We can also delay your bill payments, get your college fees waived, or sign you up for paid clinical trials to earn some extra cash!

DoNotPay Keeps the Spammers Away

Whether you are dealing with email spam, text scammers, robocalls, or severe harassment, DoNotPay can help.

Use our virtual credit card or the Burner Phone feature to sign up for free trials safely—without revealing your real info. DoNotPay will make sure that no company can reach you when you use our tools.

We provide a fake email address, credit card info, and phone number that are in no way connected to your real data.

We can also help you cancel services or request a refund without you having to contact the company directly.

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