Get Thameslink To Take Your Complaints Seriously In 4 Steps

Get Thameslink To Take Your Complaints Seriously

 is part of the London Underground that was once removed from the map due to heavy congestion but brought back into service in 1999. Common reasons for filing complaints against the railway are delayed trains that put commuters into jeopardy due to strikes, harassment experienced onboard, cancelled trains due to drivers' mishaps, the route skipping stops entirely, and individuals being left with no prior notice regarding route changes or cancellation.

DoNotPay is here to help process Thameslink complaints because skipped services, unsafe conditions, and striking railway employees harm the employment and lives of those who must rely on public transport. In addition to handling Thameslink complaints, DoNotPay tends to find that many big companies have poor complaints procedures and this extends to all industries. Whether it is public telecoms (BBC, Ofcom), retailers (Virgin Media, British Gas, Tesco, and Hermes), insurance companies (Carshield), food industry chains (Starbucks, Chipotle), or the government (Royal Mail complaints), the public needs help to get the attention of major companies. When you are dependent on these companies for goods and services, it's time to let us help you hold them accountable when they fail to deliver competent services.

How to Make a Complaint to Thameslink

Thameslink has a variety of ways to begin reaching them for support about complaints. They can be contacted online, by telephone, by post, and on social media. It's also possible to talk to the staff at the station. While it can be complicated to reach the right person, there are ways to contact their Customer Service and Complaint Department.

Ways to Contact Thameslink Customer Support
Support/FAQ SiteSupport Page
Phone Number0345 026 4700
Phone Hours7:00 AM to 10:00 PM Everyday
Social MediaTwitter
Contact FormOnline Form
AddressGovia Thameslink Railway, PO Box 10240, Ashby-De-La-Zouch, LE65 9EB

It is also possible to contact them within 28 days to request Delay Repay. In other words, if your train was delayed and this cost you money, then report it within 28 days to Thameslink and get compensated for your loss.

Alternative Ways to File a Complaint Against Thameslink

Although Thameslink has a team to handle complaints, it can be difficult to navigate through automated services like answering machines and online portals. Thameslink complaints are supposed to be resolved between 5-20 days, depending on the level of investigation required. However, their timescales for lodging complaints vary and not all complaints are handled satisfactorily.

Here's how to find a resolution using other means, such as escalating complaints using UK laws:

  1. Thameslink is subject to the authority of the Rail Ombudsman.
  2. If your Thameslink complaint hasn't been resolved in 40 days or has been mishandled, then it's time to contact the regulatory department that oversees the railway lines.
  3. If it concerns Thameslink, the website to contact the Rail Ombudsman is located here.
  4. If the Rail Ombudsman or private ombuds associations cannot help you, then consider filing an ADR.
  5. An ADR is an Alternative Dispute Resolution scheme and does not involve the courts or ombudsman.
  6. When you file an ADR, it is an option for mediation and resolution outside of the courts.
  7. To get started, begin filing one online here.
  8. If you wish to involve the courts, it is also possible to file a claim in small courts for amounts up to £10,000, such as those involving lost property or personal injury on the railway.

How to Get a Thameslink Refund By Yourself


Many people must commute to their office using the Thameslink and rarely encounter enough problems to quit using the line. However, if you are in the middle of a dispute and have filed a Thameslink complaint, then you may wish to cancel your season tickets. Chances are that being involved in a dispute or experiencing something traumatic on the railway will make many people wish to end their season ticket deal with Thameslink. Luckily, DoNotPay can help you get the pass cancelled using the following steps:

  1. Get on our website or open the DoNotPay application on your phone.
  2. Search or look for the "Manage Subscriptions" section.
  3. When you arrive at the right place, you will search for Thameslink.
  4. When Thameslink shows up, then click on it and get started.
  5. DoNotPay can contact companies on your behalf and end unwanted services.
  6. Allow DoNotPay to contact them and end the season railcard.
  7. Once DoNotPay contacts Thameslink, then you will no longer be subscribed to unwanted billing from them.

Watch DoNotPay Solve Common Customer Service Complaints For You


DoNotPay is in the business of mediating disputes and improving communications between customers and companies. One new feature that our developers introduced is "Stop Waiting on Hold," which is as good as it sounds. Tired of waiting on hold? Here's how to put an end to that terrible hold music:

  • Open DoNotPay's website or select the Application on your phone.
  • Once you've logged in or opened the service, you're going to be accessing one of our Customer Service hacks.
  • It's called "Stop Waiting on Hold." Search for this in the search bar.
  • Once you've selected it from the menu, then type in the company that you need to call.
  • The company will populate the fields along with the average hold time.
  • Allow DoNotPay to call them automatically and skip the queue.
  • Once DoNotPay has found a live person, you will be connected.

Customer Service and filing complaints can be frustrating, so let DoNotPay resolve these issues for you. If you follow our guide, then we have the most painless way to resolve your disputes.

What Else Can DoNotPay Do For You?


Aside from helping you file complaints, DoNotPay can also help you with a wide range of services. Here are a few:

Join DoNotPay today to get Thameslink to get your complaints seriously!

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