File a Formal Complaint Against Thames Water and Hear Back Today

If you're dissatisfied with your water or wastewater services, you have the option of complaining to Thames Water by phone or in writing. Thames Water will try to resolve your issue, but if you are dissatisfied, you can complain to them again. And if you're still dissatisfied, you have the option of taking your complaint to the Consumer Council for Water or the Water Redress Scheme. It's a lot of work to get in touch with Thames Water or any of these other organizations repeatedly to get your water-related issues resolved. Additionally, it's possible that you may not word your demands strongly enough for them to take seriously. So it helps if someone else makes your demands on your behalf. This is where DoNotPay can step in. With DoNotPay's Other Customer Service Issues product, you can make a and get your issue resolved in a satisfactory manner. DoNotPay will just ask you a few simple questions and then make your demands to Thames Water. Whether you just want to get your water issues resolved or you want compensation, DoNotPay is there to help.

How to Complain to Thames Water Directly

If you have any water or wastewater issues, you can complain to Thames Water directly. Here are some things to keep in mind

If your problem is regarding billing, call them Monday—Friday, 8 am—8 pm or Saturday 8 am—6 pm. You can also chat with them on their website, Monday—Friday, 8 am—9 pm or Saturday and Sunday, from 9 am—5 pm.
If your problem is regarding your water or wastewater service, you can call them 24/7 at the number provided below.
If you prefer to write to the, make sure you include your name, address and phone number so that they can get back to you within 10 days by phone (or in writing if you are not available on the phone).
If you contact Thames Water with a complaint, but you are not satisfied with their response, then you can ask them to review it once again, after which they will give you their final response.

How to Reach Thame Water Customer Support
Website	Contact Us
Phone Number	Billing Complaints - 0800-980-8800 Water complaints - 0800-316-9800
Mailing Address	Thames Water, PO Box 436, Swindon, SN38 1TU.
Email	Send A Message
Twitter	@thameswater
Phone Number	Contact Number List

Who to Complain to if You Are Not Satisfied

If you've contacted Thames Water with a complaint and asked them to review it once, without getting a satisfactory response, you are not completely out of options. You can take the following steps.

Contact the Consumer Council for Water (CCW)

The Consumer Council for Water is not part of Thames Water; it's a separate organization which can help you come to a resolution that you are happy with. You can contact the Council in the following ways:

Call their office
Mail a letter
Visit their website

Contact the Water Redress Scheme (WATRS)

If you've been in touch with Thames Water as well as the Consumer Council for Water without coming to a resolution, you can get in touch with the Water Redress Scheme (WATRS). Here's how you can contact them.

Phone
Email:
Mail
Online

Why Use DoNotPay to Complain to Thames Water?

If you are unhappy with your water or wastewater, you can complain to Thames Water. And if you are dissatisfied with the solution they give you, you can ask them to review it. If this doesn't work either, you can contact the Consumer Council for Water or get in touch with the Water Redress Scheme. Obviously, the process of getting your water issues resolved can be quite arduous. So it makes sense to get things right from the get-go. You need to make sure that you convey your exact issue correctly and make your demands in a way that Thames Water will take seriously. This is why it makes sense to use DoNotPay to formulate your complaint. With DoNotPay's Other Customer Service Issues product, you will simply have to answer a few questions and DoNotPay will take care of the rest. We'll make sure that your water issue is resolved in a timely manner. Here's how you can use DoNotPay's Other Customer Service Issues product:

Choose the Other Customer Service Issues product
Select the option that best describes your issue.
Enter the name of the company that you are having a problem with.
Provide us with the details that will help us solve your case.

That's it! DoNotPay will review your request and take the necessary steps to complete it. We'll contact the company for you and make your demands!

Where Else Can You Complain Using DoNotPay?

If you're satisfied with the result of your Thames Water complaint, keep in mind that you can use DoNotPay to complain to other companies as well.

If you have a water or wastewater-related issue, you can complain to Thames Water by calling them or writing to them. However, if you are dissatisfied with the results, you have the option of taking your complaint to an independent body such as the Consumer Council for Water or the Water Redress Scheme. The process can turn out to be lengthy and complicated, so it makes sense to use DoNotPay to make your complaint to Thames Water and get it sorted out right away.