How To File a T-Mobile Insurance Claim Hassle-Free

Insurance Claims How To File a T-Mobile Insurance Claim Hassle-Free

How To File a T-Mobile Insurance Claim in the Blink of an Eye

If you’re experiencing mechanical issues with your T-Mobile device or if it is lost, stolen, or damaged, you should consider filing a T-Mobile insurance claim. DoNotPay can help you file a claim in a few simple steps. We will assist you in claiming your insurance policy with any company in America, including Sprint, Verizon, and Boost Mobile.

What Does the T-Mobile Insurance Cover?

T-Mobile offers three insurance plans to their customers:

  1. Protection 360
  2. Basic Device Protection
  3. Premium Handset Protection (for prepaid phones only)

Each of these tiers has different coverage and monthly premium rate:

Insurance PlanMonthly PremiumCoversDoesn’t Cover
Protection 360$7 – $15
  • Accidental damage
  • Malfunction
  • Loss and theft
  • Phone
  • Charger
  • Battery
  • SIM card
  • Original accessories that are lost or stolen with the phone
  • Damages caused by:
    • Misuse
    • Abuse
    • Unauthorized repairs
    • Fire
    • Act of God
  • Intentional and cosmetic damage
Basic Device Protection$6 – $14
Premium Handset Protection$8
  • Damages caused by:
    • Rust or corrosion
    • Poor maintenance
    • Unauthorized repairs
    • Power fluctuations
  • Intentional damage

The Protection 360 plan allows three claims within 12 months, while the other two plans allow two claims for the same period. Another perk of Protection 360 is that it offers additional services:

  • JUMP! Upgrades
  • Unlimited screen protector replacements
  • AppleCare (iPhones only)
  • Tech PHD by Assurant
  • McAfee Security with ID Theft Protection

Do I Have To Pay T-Mobile Insurance Claim Deductible?

If you’re filing a claim due to product malfunction, you don’t have to pay a deductible. You will only have to pay five dollars for the processing fee for a replacement phone. In case the device in question is lost, stolen, or damaged, you’ll have to pay the following sum:

Insurance PlanAccidental Damage DeductibleLoss or Theft Deductible
Protection 360$10 – $99$10 – $249
Basic Device Protection$10 – $249
Premium Handset Protection$20 – $175$20 – $175

The exact price of the deductible depends on the product you have. Consult T-Mobile to find out more about your device’s tier.

How To File T-Mobile Insurance Claims With DoNotPay

If you’d like to file an insurance claim with T-Mobile the best way possible, you should rely on DoNotPay. Our platform will handle all your insurance claims in a matter of minutes. Once you log in to your DoNotPay account, you’ll be able to claim your T-Mobile insurance by following these steps:

  1. Look for the insurance type
  2. Type in all the necessary info
  3. Tell us why you want to file a claim
  4. Describe the issue in details 

We will complete the necessary forms and send your claim to T-Mobile. The company will contact you directly should they have additional questions.

With DoNotPay, you can file any type of claim, including:

DoNotPay offers a myriad of useful features that can help you deal with numerous T-Mobile-related issues. We will help you:

How To File an Insurance Claim With T-Mobile on Your Own

You can file a T-Mobile insurance claim in two ways, depending on the issue you’re facing:

IssueHow To File an Insurance Claim

Loss, Theft, and Accidental Damage

  1. Log in to your T-Mobile account
  2. Click on Phone and select the phone model in question
  3. Select one of the following:
    1. File a claim
    2. File damage claim
    3. Report lost or stolen
  4. Follow further instructions

Mechanical Breakdown Caused by a Defect in Workmanship or Material

Contact T-Mobile to request a replacement device

If you’re filing a claim for loss, theft, or accidental damage, you should prepare the following info:

  • Your phone number
  • The make and model of your T-Mobile device
  • The date of the incident
  • The date of the last time you used the device
  • Proof of ownership
  • Your ID
  • The police report number if your device is stolen

You need to file an insurance claim not later than 90 days after the incident in most American states. Some states’ laws require additional time. 

If T-Mobile Denies Your Claim, DoNotPay Can Help You Out!

Companies often reject rightful insurance claims hoping that the customer won’t do anything about it. If this happens to you, DoNotPay has a feature that will help you send an appeal letter to T-Mobile, USPS, FedEx, or any other company. To take advantage of our Appeal Denied Insurance Claim service, follow these steps:

  1. Open DoNotPay
  2. Enter the warranty type
  3. Click on the Appeal Denied Insurance Claim option
  4. Provide additional info

How Will the T-Mobile Insurance Claim Be Paid?

If your claim is valid, T-Mobile will either replace your device—if it is lost or stolen—or repair it for free in case it’s broken. You can check the status of your claim by contacting the claim center:

Claim CenterVisitDial
AssurantAssurant Solutions1-866-866-6285
AsurionAsurion T-Mobile Claim Page1-866-268-7221

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We can further assist you in exercising your consumer rights by making a warranty claim in your place and verifying your online accounts with temporary phone numbers.

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