Superdrug Customer Service Solutions You Have to Know

Jump the Phone Queue for Any Company Superdrug Customer Service Solutions You Have to Know

Reach Superdrug Customer Service Easily

No matter where you go for your healthcare needs and medications, or a haircut, nail care, or other beauty treatments, there comes a time when you feel you need to speak with customer service. With stores all around the UK, there is likely a Superdrug close to you, filling many customer care needs and offering a wide array of brands and products including its label.

If you have an issue with a product or service offered by Superdrug, you may wish to contact customer service quickly and effortlessly. When you ring, you do not want to be continually transferred from one department to another, nor do you want to wait hours to receive a response to your private message. So, what is the best way to contact Superdrug's customer service? Let DoNotPay's Skip Waiting on Hold service help.

Superdrug’s Customer Promise

Superdrug outlines its clear customer promise on its website. Superdrug and its employees pride themselves on great service. No matter which store location you frequent, the company says it wants to ensure that its customers have "an enjoyable, pleasant shopping experience."

Superdrug expressly asks for customer feedback, be it positive or negative. It also claims to welcome your ideas. That is refreshing! But does that mean you will receive a quick response?

How to Reach Superdrug Customer Service

Superdrug Support/FAQ SiteFAQ Page
Superdrug Private MessagingOnline Messaging
Superdrug AddressThe Superdrug Customer Team

51 Sydenham Road




If you have a customer service issue, Superdrug recommends you first look through its FAQ section. Indeed, there are numerous responses to general questions on shopping and ordering, as well as how to use the Superdrug app, getting a Health & Beautycard, your Superdrug account, delivery information, order and collect information, returns and refunds, contact lens questions, and - blimey, let us just say you can search through dozens and dozens of questions.

Delivery Questions

Superdrug does partner with Hermes for delivery and directs you to its website for tracking your delivery. The Hermes app is available for download from the App Store for Apple or Google Play for Android.

Private Message Customer Service

To reach a Superdrug representative, you can send a private message through the website. The button says someone will typically respond within eight hours. You will get a quicker response if you send a tweet through Twitter, within four hours.

Reaching Customer Service via Post

There are links to other query options including pharmacy questions, career information, and corporate information. Customer Service's postal address is:

The Superdrug Customer Team

51 Sydenham Road




The company does not offer a customer service phone number on its website.

Its customer service hours are:

Monday – Friday, 8 a.m. to 9 p.m.

Saturdays, 9 a.m. to 9 p.m.

Sundays, 10 a.m. to 9 p.m.

Bank Holidays, 10 a.m. to 5 p.m.

Why You Might Need to Reach Superdrug’s Customer Service

Because of the diversity of Superdrug, there are many reasons you may need to reach out to Superdrug customer service. If you cannot find an answer in the plethora of Q&As, you are going to need to reach out to get your question answered. 

Some examples could include:

  • You have not received your Health & Beautycard
  • You have not received results from a healthcare test
  • How to make an exchange
  • You have not received your refund

Remember, any delivery questions should be addressed to Hermes.

How DoNotPay Can Help You Reach Superdrug Customer Service Without the Hassle

Rather than trying to muddle through all Superdrug's Q&As, making your customer service business public by sending a tweet, or watching for a response from your private message, why not let DoNotPay take care of contacting them to get your questions answered? It is a quick and easy, stress-free solution to your customer service problems.

Just answer a few DoNotPay questions and let DoNotPay notify you when they reach Superdrug's customer service department for you. Simply:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


DoNotPay saves you time searching for answers and can hook you up with a real person to speak with.

DoNotPay Can Contact Any Customer Service Department

DoNotPay is not limited to only contacting Superdrug customer service. It can reach any customer service department for you, such as:

When you need to speak to customer service, let DoNotPay get someone on the line for you easily and seamlessly.

DoNotPay's Help Does Not Stop With Customer Service

There is a lot more DoNotPay can do for you by dealing with small irritation, or a large ones. Some examples include:

  1. Understanding a provider's terms of service
  2. Getting product and service free trials
  3. Filing a claim with small claims court
  4. Finding your unclaimed money
  5. Getting proper compensation for a cancelled flight

We all face little irritations in life and sometimes big ones. Why not enlist the help of DoNotPay to take care of them for you? We are confident you will be glad you did.

Want your issue solved now?