How to sue AT&T in small claims court

According to the AT&T U-Verse contract, you cannot sue AT&T in any official court except for small claims court. Though suing AT&T can be time-consuming, you have a chance at receiving a settlement from a successful claim.

DoNotPay uses AI-powered technology to assist you in filing your claim so you can focus on building your case against AT&T. This user-friendly app for the iPhone (if you don’t have an iPhone use DoNotPay directly from your web browser) allows you to submit your complaint forms and prepares you with court scripts in no time. All you have to do is let the app know what type of issue you’re filing, who you are suing, and your basic information, and DoNotPay will fill out and provide you with completed court forms. 

suing ATT in small claims court with an app

How suing AT&T in small claims court with DoNotPay works

To sue AT&T in small claims court with DoNotPay, follow these simple steps:

Download DoNotPay’s free app for the iPhone or on your web browser

Make sure that your issue qualifies for small claims court.

In order to ensure that your claim can be resolved via small claims court, keep in mind the amount you intend to sue for. 

In most states, this amount is typically between $5,000 and $10,000. In states like Kentucky and Rhode Island, this amount can be as low as $2,500. Here’s a list that provides all of the monetary limits in the United States.

There are two types of claims – legal and equitable. In short, legal relief involves compensation for a loss, while equitable relief compels a company to do, or not do something

Most small claims courts will only grant legal (monetary) awards.

DoNotPay will generate a demand letter to send to AT&T.

Before filing your case in small claims court, your court will require you to send a letter to AT&T explaining your issue with them and how much money you are trying to sue them for. This letter is called a demand letter. The demand letter is meant to try to resolve your issue with the company before you take them to court, and demand letters may initiate a successful resolution in as many as one-third of all potential disputes.

DoNotPay can quickly write a compelling demand letter that is ready to be sent via registered mail for absolutely free. Once the letter is prepared, you can download, print, and send it to AT&T at: 

  1. Office for Dispute Resolution, AT&T
  2. 1025 Lenox Park Blvd.
  3. Atlanta, GA 30319

Writing a demand letter manually on your own can be a drawn-out process. If you want to go through the complicated process of writing your own demand letter, here are some tips for writing an effective demand letter. Notice that these are only tips, and they don’t provide you with a full template, as DoNotPay does.

Remember, as many as 33% of demand letters can initiate a successful resolution.

Time Complexity
With DoNotPay Filing court papers becomes an easier and quicker process. All you need to do is answer a few questions regarding your case, and DoNotPay will do the rest.
Without DoNotPay Demand letters can take hours to write. Figuring out what to include in your demand letter can become frustrating if you’ve never written one before.


DoNotPay will fill out the required forms small claims forms for your state

Court forms are available through every state’s official website, and every state has different court forms to fill out. DoNotPay will gather all the right forms from your state of residence, ask you a few questions, and help you fill them out with little effort. Some states require you to fill out 3-4 copies of your court forms. If you come to file your forms in court and don’t have the necessary number of forms prepared, your small claims court order may be dismissed. DoNotPay will ensure you have the right amount of completed copies to download and print. 

DoNotPay How To Sue Companies

DoNotPay will help you file your complaint forms with small claims court.

When you’re done filling out your case’s forms, you will need to submit them to your state’s court, and they will start their filing process.


Once you complete and file all of your court forms, a court clerk will give you a stamped copy of them with a court date. Make sure you don’t lose this copy, as you will need it on the day of your hearing.

Serve AT&T

In this step, all you need to do is deliver your copy of the stamped court order forms to AT&T. You can serve your forms to AT&T in person, or by registered mail, if you cannot deliver them in person. Some states’ courts have strict rules about how to serve a defendant, and your case can be dismissed if you do not follow them.

Show up on your court date against AT&T

After you are assigned a court date, you need to be in court on that date. Missing your court date might require you to refile your claim. If a scheduling conflict arises and you are no longer able to attend, you can ask for a postponement at least ten days before your trial. Note that the process may be specific to your state.

If you have no idea of what to say in court, DoNotPay can provide you a compelling script to read that is specific to your claim at-hand. For example, if you are trying to sue AT&T for an invasion of privacy, DoNotPay’s provided script will let you know how to identify each element of your claim, and what you should say if the defendant doesn’t show up for the court date. This script also prepares you with a court strategy for you to follow to make sure that your claim is heard clearly and with intent.

DoNotPay will let you know if you need to bring any paperwork or substantial evidence to your court date.

Washington Post covers DNP and enabling people to sue companies like AT&T in small claims court

Sue AT&T for throttling

You can sue AT&T in small claims court for throttling with your phone plan. One AT&T customer in California sued the company in small claims after AT&T sold him an unlimited data plan that was subjected to dial-up speeds of as little as 13 minutes of Netflix in one month. The customer argued his case with a statement that AT&T representatives recommended he upgrade his account that would have guaranteed an unthrottled experience, but the service he signed up for was throttled, making him pay more for unreliable service. The customer won with an $850 settlement.

Sue AT&T for breach of contract

Fox details how DoNotPay makes it easier to fight companies by suing them in small claims court

You can sue AT&T for a breach of contract in small claims court. In order to sue AT&T, you should have as much proof of breach of contract as possible. This can include phone logs, a copy of your contract, and bill statements. Make sure you follow the steps listed above for a quick and easy way to sue AT&T with DoNotPay.

Some examples of a breach of contract include:

  1. AT&T charging you more than your agreed payment
  2. AT&T not providing service you signed up for 
  3. If AT&T notifies you that the terms of your agreement will not be completed
  4. AT&T changing a plan you are paying for without consent

Sue AT&T for overcharging

You can sue AT&T for overcharging in small claims court, according to the company’s website. If you want to sue for overcharging, keep a copy of your contract with AT&T and your bill statements for proof. Some customers have been charged twice than initially agreed upon, which makes a good case for small claims court.

Read this thread for discussion about how AT&T has overcharged customers.

Suing ATT for unreliable service

You may be able to sue AT&T for not receiving the service quality you signed up for. If you want to take AT&T to small claims court over this issue, but your request may likely be resolved with a demand letter.

In order to provide substantial evidence for this claim, you will need a copy of your contract, copies of your bills, and proof of your limited service. You can also download DoNotPay on your iPhone or web browser to help you prepare physical evidence for your case on your court date. All of DoNotPay’s services are absolutely free.

Suing ATT for identity theft

Identify theft involves an unauthorized person using your personal information to purchase services under your name and billing information illegally. Due to the large and underpaid workforce of wireless carriers, often, this may be done by an employee of the company themselves.

In these circumstances, it is possible to file a small claims lawsuit to recover damages. 

What else can DoNotPay do?

DoNotPay can help you with other legal battles and services such as:

To Summarize:

You can sue AT&T in small claims court. You can use DoNotPay to make suing AT&T in small claims court quicker and easier.
Suing AT&T with the help of DoNotPay simplifies suing processes. DoNotPay can help you fill out court forms, demand letters, and provide you with a court strategy.
You can sue AT&T for throttling in small claims court. Big companies and people can, but both are different types of court cases.
You can sue AT&T for breach of contract in small claims court.  Make sure you bring a copy of your contract and evidence of its violation on your court date.
You can sue AT&T for overcharging you. If you’re paying more for an AT&T service you originally signed up for, you may be able to file a claim in small claims court.
You can sue AT&T for unreliable service in small claims court. You deserve to get the service that you pay for. If it’s subpar, you may be able to file a claim.
You can sue AT&T for identity theft. This is a risk with a large employee base of underpaid employees.
DoNotPay has other services that can assist you with other legal battles. This includes contacting customer service for you and getting you an appointment with the DMV faster.