What You Should Know About Stockton on Tees Borough Council Debt

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Get Reliable Help for Stockton-on-Tees Borough Council Debt

A change in lifestyle, overspending, financial hardships, and lack of enough income are some reasons that could get you in trouble with What follows are endless calls, mails, and unwanted visits from the creditor's agents. All these factors can be sources of great discomfort.

Falling into debt might be easy and sometimes unavoidable but getting out of it is a tough challenge. What's worse, getting rid of the creditors who are always on your case is a struggle on its own.

The excellent news is that DoNotPay has a faster, more convenient, automated, and less frustrating way of shaking these creditors off your trail. We can help you validate your debt and assess the most recommended course of action for you to take.

Aside from Stockton-on-Tees Borough Council, DoNotPay can deal with other creditors on your behalf, including:

Read on for further details.

Who Is 01642 843110 and Why Are They Calling Me?

If you receive a call from 01642 843110, it's not a scam, so there's no need for alarm. This is a new phone service contacting residents with unpaid

While the council will use the same number to contact you, it might take various forms, including:

  • A phone call asking you to press 1 to speak to an advisor at Stockton-on-Tees Borough Council.
  • A voicemail giving you a number to call to speak to an advisor at the Council.
  • A text message giving you a number to call to speak to an advisor at the Council.

If you are wondering why on earth the council would be calling you, it's because:

  • To collect payments and essential details
  • To scare you into clearing the debt
  • To notify you of their intent to visit your premises

Stockton-on-Tees Borough Council Contact Details

Once you receive a call about your Stockton-on-Tees Borough Council debt, it's wise to act as soon as you can to avoid further assertive action. If you feel you need to contact an advisor at Stockton-on-Tees Borough Council, you can reach them through:

Address Stockton-on-Tees Borough Council

Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD

Telephone01642 393939
WebsiteCouncil's online contact form

Navigate your web browser to the council's online contact form.

What Happens if I Don't Pay council tax Stockton

You might have financial woes stopping you from clearing your Stockton-on-Tees Borough Council debt. Unfortunately, the council might be particularly sympathetic to your situation.

If you fail to pay your debts, you might face a liability order that authorizes the council to recover the entire debt, such as:

  • Income deductions
  • Deductions from your benefits
  • Enforcement agents for collection
  • Prison time
  • Bankruptcy proceedings if you owe over £5,000 and have a liability order against you

Has Stockton-on-Tees Borough Council Violated My Rights?

Stockton-on-Tees borough agents don't always follow the law when collecting their debt. In the process, they might violate your rights.

If you lack any law expertise, the agents have violated your rights if they:

  • Visited your home outside the lawful hours of 6 am - 9 pm
  • Failed to provide the seven-day notice in advance before their first visit
  • They entered your premises by force without a court order
  • They entered your premises without an adult present
  • They failed to access your premises through the door

If the council's agents or bailiffs have violated your rights, you can lodge formal complaints against them.

Alternative Ways to Resolve Customer Service Complaints

The path towards notifying you about your Stockton-on-Tees Borough Council debt might not be as smooth. Your rights might be violated in the process, and you lodge complaints.

If contacting the council doesn't resolve your complaints, other channels to consider include:

1. Contacting a financial ombudsman

A financial ombudsman is an impartial party that helps solve customer complaints against creditors. The ombudsman takes over a case after the consumer and creditor reach a deadlock. Once you contact the ombudsman, you might receive a response within ten days.

Reach the ombudsman through:

2. Alternative Dispute Resolutions Schemes (ADR) With the FCA

The council should collect debts as per the FCA's guidelines. Once you complain about the council's conduct to the FCA, this body will initiate a negotiation, mediation, conciliation, transaction, or arbitration to reach an amicable solution. If the council is a member of an ADR scheme, then the scheme will handle the case.

3. Small Claims Court

You can sue the council in small claims court when all else fails. However, you can only claim £10,000 in England and Wales, £5,000 in Scotland, and £3,000 in Northern Ireland.

How Long Can Debt Collectors Collect Debt From Me?

The Limitation Act of 1980 explains the period for chasing Stockton-on-Tees Borough Council debt. As per the Act, the council must cease any actions on the debt after six years (unsecured debts) and 12 years (mortgages) since the last time you acknowledged or paid the debt.

How to Pay Council Tax Stockton

If you find a way to pay council tax in Stockton, there are various ways to do so, including:

1. Online Options

After creating a signing in/registering your Council Tax account, you can pay via the council's:

2. Online Banking

Use your banking facility or building society to pay to:

Stockton-on-Tees Borough Council

Sort code: 55-61-00

Account number: 07436998

Quote your Council Tax number and allow three working days to process the payments.

3. Over the Phone

0330 555 6780 is the council's 24 hours automated payment line you can use. Be ready with your Council Tax account number and your debit or credit card information.

4. Mail

Send a cheque (write your address and account number on the back or enclose a stamped addressed envelope) payable to:

Stockton-on-Tees Borough Council

PO Box 500


TS18 1WA

5. In-Person

Pay by cash or cheque at:

Stockton Central Librarycash officeMonday - Friday, 8:30 am - 4 pm
Billingham Central Library and Thornaby Central Library cash officesMonday - Friday, 9 am - 1 pm and 1:30 pm - 4 pm

6. Post Office or Payzone Outlet

This method requires a Council Tax bill with a barcode. Call 01642 397108 to arrange a barcode to be sent to you.

How to Get Debt Payment Assistance

It's understandable if you cannot clear your Stockton-on-Tees Borough Council debt. To prevent further aggravated action, such as court orders, it's wise to have a candid talk with the creditor.

Contact the council on 01642 397108 for debt assistance, such as:

  • Breathing Space (Debt Respite Scheme) - 60 days of temporary protection from your creditor's actions. It gives you a 'breathing space' to seek debt advice and create a payment plan.
  • Administrative orders - a way of handling your debts if you have a county court judgment (CCJ) or high court judgment against you and cannot clear the entire debt (must be less than £5,000). The order also restrains the creditors from taking any action against you without the court's permission.
  • Debt consolidation loan - transform all your debts into one to enjoy lower interest rates enabling you some extra cash to clear the debt.
  • Debt Management Plan (DMP) - an arrangement between you and the creditor to clear the debt. It applies when you can manage regular but tiny monthly installments.
  • Debt Relief Order (DRO) - A DRO temporarily halts creditors from taking any action against you if your debt is less than £30,000, you have less than £2,000 in assets, and less than £75 disposable income.
  • Individual Voluntary Arrangement (IVA) - you agree to clear the debt through an insolvency practitioner.

Get Debt Help with DoNotPay

Nobody fancies the constant calls and mails to remind you to pay up. When it happens, and you need some relief, DoNotPay can help.

Just follow these 3 easy steps so we can assist further:

  1. Search “debt collection” on DoNotPay.

  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.

  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.

Make Use of DoNotPay's Versatility

You deserve the peace of mind, especially when you have some financial challenges. Offering an effective way of dealing with Stockton-on-Tees Borough Council debt is among DoNotPay's vast capabilities.

Others include:

and find more than a thousand ways to make your life easier and more convenient with an AI-powered lawyer by your side!

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