Can You Skip the Phone Queue for Stena Line? Yes, Here's How
Do you need to get in touch with Stena Line's customer service department? You may not want to, but if you need to contact customer service about an issue, then it's better to do it as early as possible. We get it though; dealing with customer service isn't something anyone wants to do, but there is an easy way to do it. That being said, what is the easy way to contact them? DoNotPay can help you figure that out. In fact, they'll do it for you. They'll wait in the line until someone picks up, and then the call will be transferred over to you. Even if they can't talk to the representative for you, isn't waiting on hold for you a great help anyway?
Stena Line Customer Service Contact Information
Stena Line is one of the few companies that promise to reach back out to its customers within 48 hours of making a complaint. There are a couple of ways to contact them. You can reach out by calling the customer service line, or by sending an email. Aside from those two ways, you will not be able to reach out to customer service.
|Stena Line Phone||+44 3447 70 70 70|
|Stena Line Emailemail@example.com|
Stena Line Corporate Information
Having the corporate information for Stena Line on hand may seem a bit silly, but it's extremely useful to have in case something goes wrong and the company refuses to solve the issue. You can always write it down and hide it away somewhere when the time comes for you to actually use it. It's information you'll need to have if you ever decide to take the company to small claims court too.
- Address: Head Office, Danmarksterminalen, 405 19 Gothenburg, Sweden
- Phone: +46 (0)31 85 80 00
- CEO: Niclas Martensson
Again, this information is extremely important to have if you plan on taking Stena Line to small claims court over an unresolved issue.
Alternative Options to Resolve the Issue
Fortunately, if Stena Line doesn't get back to or refuses to solve the issue, there are other steps you can take to reach a resolution. Some are simple, while an option like small claims court can result in a person putting out more money than they'd gain from the lawsuit itself. Just be sure to do what's best for you.
If you've never heard of an ombudsman, they're a person who has been appointed to help customers deal with issues involving a company, organization, or service. With Stena Line, you may want to reach out to a Legal or Furniture Ombudsman. Postal services are often considered a legal matter, but a furniture ombudsman may be able to help since postal services often involve payment for a service or item.
2. Small Claims Court
Small claims court should be your last resort. If nothing else works, taking Stena Line to court will almost certainly draw their attention to you and make it clear you're serious about the issue at hand.
3. ADR Schemes
ADR Schemes provide a third-party involvement in disputes between a customer and company. They'll help you reach a resolution with Stena Line, though there's still no guarantee it will garner a response from the company.
Skip Waiting on Hold With the Help of DoNotPay
Don't wait on hold with Stena Line when there's no need for you too. It's frustrating, annoying, and time-consuming to call customer service and wait on the phone forever, so DoNotPay has created the Skip Waiting on Hold product to help you out. Instead of leaving everything to you, they'll call the company and transfer the call back to you when someone is on the other line.
Here's how you can use DoNotPay to skip Stena Line's phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have us do the work for you.
That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.
DoNotPay Works Across All Companies
Is there another customer service team you need to call? Get DoNotPay to wait on hold with them too.
DoNotPay can wait on hold for you at just about any company, including:
And anywhere else.
What Else Can DoNotPay Do?
If you have a problem, DoNotPay can almost certainly help you solve it. Aside from helping you skip the customer service wait, DoNotPay can help with bills, find free trials to participate in, and even help you take someone to small claims court. Whenever you have a problem, be sure to contact DoNotPay for help.