Reach SCS Customer Service Reps Without the Wait

Jump the Phone Queue for Any Company Reach SCS Customer Service Reps Without the Wait

Contact SCS Customer Service the Easy Way

If you've gone through the time and expense of ordering a sofa made to your specifications, you want to get a hold of customer support quickly if something goes amiss with that order. DoNotPay's customer service product for SCS (Sofa Carpet Specialists) ensures that you will reach the Customer Service department promptly. 

SCS began as the Sunderland, Tyne and Wear Company back in 1894. Today they employ over 1,500 people in their nearly 100 stores throughout the UK. Though SCS takes pride in its product and service, problems still occur. Read on to discover the best way to deal with SCS Customer Service.

Contacting SCS Customer Support Through Phone and Email

SCS provides extensive hours seven days a week to contact Customer Support. You may also contact them through the Live Chat feature.

SCS Support/FAQ SiteSupport Page
SCS Phone Number 10191 731 3300
SCS Phone Number 20191 731 3000
SCS Support Emailscsonline@scs.co.uk

Telephone - 0191 731 3300

  • Monday-Friday 9 am-8 pm
  • Saturday 9 am-6 pm
  • Sunday 10 am-6 pm

To email SCS Customer Service, you may submit a contact form here.

What Other Ways May I Handle My Issues With SCS?

Though SCS provides its customers with several methods of customer support contact, some report difficulties receiving adequate or any responses at all. As you prepare to resolve your SCS issue, make sure to document phone conversations and keep all emails and written correspondence. Consider the steps below if you continue to experience the problems with products or services:

  1. Contact the immediate supervisor of Customer Service at SCS. Continue through the chain of command up to the Head Office at SCS. You should state your complaint in writing if you need to take it to the Head Office.
  2. One of your options involves contacting an Alternative Dispute Resolution Scheme (ADR). The ADR will serve as a mediator between the customer and the company. It's important to note that the decision becomes binding when you employ an ADR if you must abide by the decision as you give up the right to advance it to an Ombudsman or Small Claims Court.
  3. If you don't go through an ADR, you may take your complaint to an independent Ombudsman or one from the company. To receive the service or advice from an Ombudsman, you must exhaust your efforts through the company's Customer Support teams and executive offices.
  4. You may also file a claim in Small Claims Court. Documentation becomes especially vital when you take your concern to court.

Head Office for SCS

If you do not achieve a satisfactory solution from the Customer Service department, you may consider taking your concern to the Head Office of SCS. Below you'll find the contact information.

Head Office Address

SCS Head Office

45-49 Villiers St

Sunderland SR1

1HA

United Kingdom

Head Office Phone

0191 731 3000

Head Office Email

scsonline@scs.co.uk

Head Office Executive and Leadership Team

  • David Knight – CEO
  • Chris Muir – CFO
  • Alan Smith – Non-Executive Chairman
  • George Adams – Non-Executive Director
  • Paul Daccus – Non-Executive Director
  • Ron McMillan – Non-Executive Director
  • Angela Luger – Non-Executive Director

Common Complaints About SCS Customer Service

Some common reasons that SCS customers contact Customer Service include the following:

  • Furniture arriving damaged
  • Poor customer service response time
  • Not given the option to deal with the store or salesperson directly when something goes wrong
  • Changing delivery dates
  • Furniture delivered well after the promised date
  • Poor quality furniture that wears out quickly

Let DoNotPay Help You Contact SCS Customer Service

If you don't care to spend time waiting in line for a Customer Service agent to help with your issue, why not let DoNotPay do it for you? DoNotPay offers the perfect product to hold your place in line and inform you immediately when an agent will help you with your issue. Meanwhile, you may relax or get other things done!

Follow the steps below to let DoNotPay connect you to the SCS Support Team:

  1.  Open your web browser and sign up for DoNoPay.

     

  2. Type in Skip Waiting on Hold and select the product.

     

  3. Search for the company you'd like to call.

     

  4. Click on the name of the company and have us do the work for you.

     

Once you've completed the above steps, DoNotPay will notify you immediately when a representative comes on the line to help you.

DoNotPay Will Save You Time With All the Customer Service Departments You Need to Contact

DoNotPay offers a product to help you skip the phone queue for over 10,000 companies. Why not let DoNotPay help you save time contacting any customer service department? Explore the examples below for some ideas of how DoNotPay will help you save time when dealing with customer service departments:

What Else Can DoNotPay Help Me Do?

DoNotPay represents the World's first Robotic legal service. With its artificial intelligence technology, it will help with everyday management issues and major legal problems. Whether you need assistance with a Customer Service issue, you want help getting a refund or you need to access critical legal records, DoNotPay carries the product that will help you.

Check out the links below to see some of the ways DoNotPay will make your life easier.

We invite you to learn more about DoNotPay and its helpful products by visiting our website here.

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