Get in Touch with Schuh Customer Service Agents Hassle-Free

Contact Schuh Customer Service the Easy Way

Schuh is a footwear retailer that supplies a stylish range of kid's shoes, women's and men's shoes, ranging from boots and heels to trainers and loafers. While many customers may be satisfied with the sales and services offered by this company, others may need customer service intervention to solve a problem they may have with a product or service.

It is entirely okay to reach out to customer care if your expectations are not met or if you have any issues with the company. But there is a not-so-small caveat when you try contacting — a long phone queue. You will most likely wait for a long time on hold before you can speak to a customer service representative. Sometimes your call may not get through at all.

So, how do you get your issue fixed? This is where DoNotPay comes in. DoNotPay will robot dial the number and wait on hold for you. When your call is picked up by a real person, we'll connect you to explain your issue.

Read on to learn other methods to reach the customer support team and third parties that can help get through to them.

Schuh Support Contact Number and Email

With big companies like Walmart or Marriott, it can be a pain searching online for their contact details. Having details saves your time some more.

How to Rech Schuh Customer Support
WebsiteContact Us and Help Centre
Phone Number0207 100 1515

+44 1506 468733 complaints
PostSchuh Customer Experience Team

1 Neilson Square

Deans Industrial Estate


EH54 8RQ


Calling customer care at Schuh is the most popular way for customers to get their problems addressed. However, you can only reach customer care through this number when you call during their opening hours which are:

Monday - Friday: 0900 - 2000

Saturday: 1000 - 1700

Sunday: 1100 – 1700

Remember that your call session will be recorded for training and quality purposes.

If calling them isn't your preferred method, don't worry, you have the option to email them at any time at, and the customer service staff will get back to you as soon as they can.

Alternative Ways to Resolve Customer Service Complaints

1. Social Media

Social media platforms have created an opportunity for customers to voice their opinions and complaints about a particular company. This newly found way of voicing out issues publicly has triggered companies to quickly solve any problems their customers may raise in an attempt to protect and enhance their reputation. Nowadays, a company's social media presence plays a significant role in its success or downfall.

If you want to get the attention of Schuh's customer service staff, create a post on their social media platform voicing your concern. That is bound to trigger a reaction that will ultimately result in the resolution of your issue.

2. Live Chat

A different way to get in touch with Schuh customer service agents is through a live chat by simply clicking on the 'Live Help' tab located on the right side of the top of their website.

Opening hours for the live session:

Monday - Friday: 0900 - 2000

Saturday: 1000 - 1700

Sunday: 1100 - 1700

Schuh Corporate address

If you prefer sending out your complaint via post or want to send them a demand letter, you'll need their corporate address.

1 Neilson Square

Deans Industrial Estate

Livingston, EH54 8RQ

United Kingdom

If you are unsatisfied with their customer services, you can email them at with details regarding your experience. A staff member in the complaints department will reach out to you to help you resolve your issue.

If the complaints team cannot resolve your issue, you can fill out an online dispute resolution form provided by the EU commission.

The Common Reasons Why People Contact Schuh Customer Service

There are common questions that you will find answers to on their FAQs page

  1. Their Return Policy
  2. Finding a Local Store
  3. The SCHUH CLUB Loyalty Card
  4. Tracking Orders
  5. Student Discounts

There are still questions that may require you to talk to a human customer service representative. DoNotPay will help you to talk to one without wasting your time.

Get in Touch With Schuh Customer Service Using DoNotPay

Are you getting frustrated by constantly trying to reach out to ? Are you being put on hold for long hours and not even assured of getting the help you need after that call? Have you sent email after email with no response? DoNotPay understands the hustle customers go through trying to reach customer support. Let us handle everything for you so you don't have to spend more time and effort pursuing something that may not yield any results.

Here's how you can use DoNotPay to skip Schuh's phone queue

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help you Skip the Phone Queue at 10,000+ Companies

Just like we can help you reach customer support at Schuh, we can do the same for other companies. We are here to ensure you get through to customer service for any company. Some of the companies whose queues we can help you skip include

What Else Can DoNotPay Do?

Here are some of the other popular issues we help our customers solve

to DoNotPay today is the best decision you can make.

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