All About The Salesforce Terms of Service

Analyze TOS All About The Salesforce Terms of Service

All About The Salesforce Terms of Service

As one of the top Customer Relationship Management (CRM) software, Salesforce houses tons of personal data and information. Therefore, understanding Salesforce Terms of Service is essential to ensure you understand how the company uses your data. Besides hidden clauses and fine print exclusions, you may be entitled to compensation if Salesforce Terms of Service violates federal and state privacy laws.

Since many consumers do not have the time to closely review terms of service agreements or the extensive knowledge of privacy clauses required in TOS, cashing in on violations is extremely difficult. Luckily, DoNotPay is here to help. With a click of a button, DoNotPay will scan Salesforce and other websites' Terms of Service to give you the confidence in providing your information to use the service and help you receive any compensation you're entitled to for identified violations.

What Are the Salesforce Terms of Service?

As with any paid or free service, Salesforce Terms of Service outlines the personal information collected from users and how that information is used. The Salesforce TOS was last updated on June 9, 2016, and is your guide for using the service. However, at over 2,000 words, the average user doesn't have the time to carefully read the TOS before signing up for using the website. Therefore, we've broken down some key areas of the agreement to take a closer look at and how you can spot potential privacy violations to receive compensation.

Things to Watch for in Salesforce TOS

Salesforce states in their September 20, 2021, effective Privacy Statement that trust is their number one value. Therefore, users are confident in sharing their data with the service despite some worrisome wording in their service agreement. This is why completely reviewing the Salesforce Terms of Service before using the service is necessary. Some privacy items that may surprise users include:

  • Ignoring whether your Internet browser has a "do not track" or "DNT" option
  • Using social media cookies/pixels
  • Salesforce uses your data for targeted third-party advertising
  • Tracks your online activities using authorized third-party cookies when visiting Salesforce's website
  • Collecting personal information directly from you and other third-party sources.

The information Salesforce gathers includes:

  • Identifiers
  • Professional and employment-related information
  • Education information
  • Commercial information
  • Visual information
  • Internet activity info
  • Conclusions about your preferences and behaviors

How to Analyze Salesforce Terms of Service on Your Own 

According to Social Media Today, 97% of people in the 18-34 age group agree to terms of service for the services they use without reading the legal contract. However, skipping the TOS could be costing you if required information is missing from a company's TOS. Take the time to analyze Salesforce Terms of Service to receive the compensation you deserve and understand how the company can use your information. While the Salesforce Terms of Service is a lengthy document, if you take it step-by-step, you'll be on your way to spotting potential violations and contacting Salesforce in no time.

  1. Research all state and federal privacy laws to familiarize yourself with what to look for when analyzing Salesforce TOS.
  2. Find the Salesforce Terms of Service.
  3. Carefully read the Salesforce TOS and keep an eye out for these important terms:
  • Waivers or releases
  • Your right to the content you create and share
  • Sections in ALL CAPS
  • Is your information shared with third parties?
  • Arbitration
  • What happens upon cancellation
  1. To quickly identify sections related to the above terms, use CTRL+F or command+F to search for keywords like opt-out, waiver, arbitration, or third-parties.
  2. Note all potential violations that could be grounds for a lawsuit.
  3. Draft a demand letter with the compensation amount requested and explain the legal violations found with their service. It is best to consult professional legal advice to increase the chances of success when suing a large corporation.
  4. Send your letter to Salesforce Data Protection Officer, 415 Mission St., 3rd Floor, San Francisco, CA. 94105 USA, and wait for a response. To contact Salesforce regarding Personal Information Handling, you should email your demand letter or concerns to
  5. Alternatively, you can contact Salesforce concerning your Personal Data by filling out a form on their website, e-mailing either: or, or calling 1-844-287-7147.

The complex process of reviewing current federal and state privacy laws, comparing TOS to these laws, and receiving entitled compensation from the company for violations can be overwhelming on your own. For a hassle-free way of analyzing Salesforce TOS and finding violations with ease, trust DoNotPay to handle the process for you.

DoNotPay Makes Analyzing Salesforce Terms of Service Quick and Easy 

The in-depth process of reading and closely analyzing Salesforce Terms of Service to find any privacy law violations and hidden clauses is time-consuming on your own. Also, finding the contact information and drafting a demand letter for the compensation you deserve for TOS violations can be frustrating. Contacting DoNotPay is the fast and easy solution for analyzing the Salesforce Terms of Service and getting the payout you're entitled to for identified violations. 

How to Analyze Terms of Service Using DoNotPay:

Don't know where to begin to analyze Salesforce Terms of Service? DoNotPay has you covered in 5 easy steps:

  1. Go to the Analyze Terms and Services product on DoNotPay.


  2. Enter the website domain you would like to scan.


  3. Wait for DoNotPay to identify any legal violations on the website (it should only take a few seconds!) If there are violations, proceed to drafting a demand letter.


  4. Enter how much you want to receive in compensation and the company name.


  5. Enter your contact information so the company can contact you.


DoNotPay will generate a demand letter on your behalf with every legal violation we identified so that you can send it to the company.

Contact DoNotPay to learn about the fast and simple way to review Salesforce TOS without frustration and hassle and help you cash in on privacy violations. 

Other Ways DoNotPay Can Help With TOS Review

Analyzing Salesforce Terms of Service is just one of the many websites DoNotPay reviews on your behalf. Our TOS scan will quickly and successfully find potential privacy violations and help you get the compensation you deserve while holding companies accountable for protecting consumers' privacy rights.

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