How To Claim Your Royal Canin Recall In A Flash

Recalls How To Claim Your Royal Canin Recall In A Flash

How To Claim Your Royal Canin Recall Fast And Easy

If you own a pet, then you understand how important it is to check what you feed them. Pet food companies are dedicated to providing high-quality food to complement your pet's diet. However, as with most processed foods, sometimes errors can occur during processing and end up in the final product, as was the case with Royal Canin. All the products affected had to be recalled.

If you own a and would like to claim a refund, we have you covered in simple steps. And if you're not sure whether what you have in your store has been recalled, we can help you check for that too. DoNotPay can help you claim your recall refunds within minutes from any company.

What Happened with the Royal Canin Recall?

Royal Canin is a pet food brand that was originally founded by Jean Cathary, a French veterinarian. The company established itself as the number one pet food supplier in Europe and, over the years, expanded into the global market. Sales penetrated the US market upon acquisition of the company by Mars Incorporated.

Under Mars Inc's management, Royal Canin had two separate incidents of contamination that triggered a recall. The first was in February 2006 where thousands of canned pet food were recalled due to excessive levels of Vitamin D3. Reports of several dogs and cats being ill as a result of Vitamin D poisoning were made. The recall process was swift and easy because the specific brand was exclusively sold at vet clinics.

The second recall incident happened in April and May 2007. Thousands of Royal Canin dry dog foods were recalled due to potential melamine contamination. At the time of recall, the products were sold across the US, Canada, and South Africa.

Who is Eligible for a Royal Canin Recall?

Any pet owner who purchased any of the recalled Royal Canin pet foods is eligible for a refund. Whether you purchased your Royal Canin pet food from a vet clinic or a retail store, all you have to do is provide the following:

  • Purchase receipt
  • Your name
  • Email address

How do I Make a Claim for the Royal Canin Recall?

Customers affected by the Royal Canin recall can make their claim in one of three ways:

1. Send the Product Back to the Store

Mars Inc compensated retailers for all recalled products. If you're still in possession of a recalled Royal Canin can, you can send it back to the store where you bought it and claim a refund. Submit a receipt proving your purchase and you may just get a refund.

2. Call the Company

Call Mars Inc customer services on 844-256-6277. Once you get hold of one of the representatives, explain your recall issue to them and they'll put you through to the relevant department. You may be asked to provide evidence, after which your request will be processed. If successful, you'll receive a refund.

3. Claim Your Recall Online

You can claim your Royal Canin recall online in one of two ways:

  • Sending an email
  • Filling an online recall request form

Send an email to or with your name, contact information and upload a receipt or any other proof of purchase. Once your case is reviewed, a representative will get back to you on whether or not you can get a refund.

Alternatively, go to the Mars Inc or Royal Canin website and fill in a recall request form. Fill in your order information and the serial number of your product and your contact information. A representative will get back to you regarding your case.

Do I Immediately get a Recall if I Report my Product?

If you have a defective product that has no open recall and would like to get a refund, the first step is to report the product. You can do this by contacting the FDA or Consumer Protection agencies and providing substantial evidence supporting your claim.

Evidence can include:

  • Videos showing the product's defectiveness
  • Photos
  • Doctor's notes in cases of contamination

While it's important to report defective products, it doesn't always guarantee a refund. An investigation will be carried out into your issue and, if successful, you may get a refund or other form of compensation. With DoNotPay you can increase your chances of getting a refund. We help you compile compelling evidence and get your case heard by the right people.

How to Check for Recalls using DoNotPay 's Product Recall Monitor

If you don't have a specific recalled product in mind yet, DoNotPay can check to see if any of your recent purchases have been recalled. Simply forward any receipts you have to, and we'll scan them against our updated list of recalled items.

How the Product Recall Monitor works:

  1. Register your email for our Recall Monitor through the Product Recalls product.
  2. Forward any email receipts you have to (you can set up auto-forwarding to make it easier!)
  3. DoNotPay will notify you immediately if one of your purchases is recalled. We'll then help you claim a refund or replacement for it through the steps above!

How To Claim your Royal Canin Recall with using DoNotPay

Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people.

How the Product Recall Claims Product Works

1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.


2. Tell us how you found out about the recall.


3. Choose whether you want a refund, repair, or replacement.


4. Upload photographic evidence of your purchase and the product if you still have it.


5. Choose whether you can return the item or not.


And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.

Why use DoNotPay to Claim your Royal Canin Recall

DoNotPay can help you fast and easily, without jumping through hoops. You don't have to make endless calls following up on your recall. Simple errors can cause major delays in your order processing and, without a follow-up, you may not get your recall. DoNotPay works with all companies and service providers to provide you with convenience with one click of a button. You can claim all your recalls on one platform, just from your browser.

DoNotPay Monitors Recalls Across All Industries

Recalls occur across many products, such as dog food and sunscreen. And DoNotPay is there to help you with them, whether it's finding out which of your products have been recalled or getting reimbursement for purchasing a defective product. Be sure to check out the information on other product recalls that have occurred, such as:

Beauty Products
Medical and Exercise Equipment

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