All About The Rover Terms of Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

All About The Rover Terms of Service, founded in 2011, is an online platform for users in the United States to purchase and offer pet care services. If you want to , you've come to the right place.

With personal user data becoming one of the essential assets in sales and marketing, more organizations have started to harvest and share personal information without explicitly alerting the user or by disguising their tactics in masked or obfuscated language sandwiched between lines of fine print. The average internet user will mostly fail to see the traps on their provider's Terms of Service.

According to a recent study by York University, 98% of consumers who reviewed the terms of service (TOS) for a phony social networking program missed the "gotcha clauses" buried in the fine print. And that's only from the 26% of research participants who bothered to read the TOS in the first place. For this reason, DoNotPay helps you to review your provider's Terms of Service to identify any Privacy loopholes.

Rover Terms of Service is based out of Seattle, Washington. Here is a brief look at Rover's .

Who Can Use Rover?

  • Pet Owners
  • Pet-Related Service Providers

What Services Does Rover Provide?

  • Marketplace for pet owners and service providers to meet (Rover does not offer the services themselves).
  • Emergency support services.
  • Educative content for pet service providers.
  • Initial review of pet provider profiles.
  • Partner with third parties to run background checks.

Rover indemnifies itself from any injury to its users as it applies to relevant law, and leaves all discretion to judging service providers to the user. Rover's sole financial obligation to the users is reimbursement for services offered.

Certification of Compliance With Given Law

  • All users must be 18 years of age or the age of majority in their jurisdiction. Whichever is higher.
  • For pet owners, all pets must be tagged, vaccinated and licensed as per local regulations.
  • All pets must be insured with policies that cover the service providers too.
  • For service providers, they'll have to comply with local state pet handling and business regulations.

What Information Does Rover Collect from You?

Rover points you towards its March 2020 Privacy Statement for any information on privacy.

When you opt to use Rover, the firm automatically harvests your device details, browsers, site's visited, IP address, and access times. Other information such as that collected through cookies, such as the site's visited prior and location, is only collected when you consent to them. The privacy statement mentions that some browsers allow cookies automatically, so ensure to check this from your browser.

Rover commits to sharing your information with third parties in the following ways:

  • When you make or accept a booking.
  • When working with partners who have to deliver services on Rover's behalf.
  • In response to a legal request for disclosure.
  • When Rover believes your actions contravene its user agreements or endanger Rover, its employees, its users, the public or the pets themselves.
  • When Rover conducts a merger, the part-sale dissolves or runs bankrupt to the extent of applicable law.
  • In an aggregated and anonymized manner.
  • Upon your consent.

What Happens If You Violate Rover's Terms of Service?

Rover has the right to terminate your account anytime it finds out that you have violated its Terms of Service.

What to Do if You Were Banned from Rover?

If you are banned from Rover, reach out to DoNotPay. DoNotPay's Unban Account product will help you mail a demand letter to Rover seeking to restore your account. If there are constraints, DoNotPay will file a suit in small claims court to get your account back. If you have not opted out of the arbitration clause, we will help you through the arbitration process.

Rover's Arbitration Clause Explained

Unless you opt-out of Rover's Arbitration Agreement, you concede that any and all Claims (besides Exempted Claims) will be addressed solely through final and binding arbitral proceedings, not in court. This includes any attempt at class-action lawsuits.

You may decline the Arbitration Agreement by sending Rover a written and signed opt-out letter. The Notice has to be postmarked within 30 days from the date you initially accepted Rover's Terms of Service. When you opt-out of the arbitration clause, you commit to resolving your disputes in Washington State if you are a US citizen and any applicable judicial systems in the Eu and England if you reside there.

How to Analyze Rover's Terms of Service on Your Own

For the best results, do the following:

  1. Find out if and how your data will be shared with third parties.
  2. Check if you can opt-out.
  3. Check if and what rights you'll give up in the arbitration clause.
  4. Check for areas where you may be waiving the company to share your personal data.
  5. Pay attention to sections written in ALL CAPS.

It can be daunting and time-consuming to read everything in the TOS. Good thing there is a better way.

How to Analyze Rover's Terms of Service Using DoNotPay

If you want to analyze terms and services but don't know where to start, DoNotPay has you covered in 5 easy steps:

  1. Go to the Analyze Terms and Services product on DoNotPay.

  2. Enter the website domain you would like to scan.

  3. Wait for DoNotPay to identify any legal violations on the website (it should only take a few seconds!) If there are violations, proceed to drafting a demand letter.

  4. Enter how much you want to receive in compensation and the company name.

  5. Enter your contact information so the company can contact you.

DoNotPay will generate a demand letter on your behalf with every legal violation we identified that you can send to the company.

DoNotPay Works Across All Companies

We will help you analyze the TOS of a range of companies, such as:

Instagram Terms of ServiceAWS Terms of ServiceShopify Terms of Service
Discord Terms of ServiceGoogle Terms of ServicePlaystation Terms of Service
Youtube Terms of ServiceRoblox Terms of ServiceAirbnb Terms of Service
Facebook Terms of ServiceParler Terms of ServiceSnapchat Terms of Service
Twitch Terms of ServiceTiktok Terms of ServiceOmegle Terms of Service
Twitter Terms of ServiceCash App Terms of ServiceZoom Terms of Service

How to Sue Rover for TOS Violations

After Rover has received your demand letter, there are two things they can do; either they accept and compensate you, or ignore your demands. If they refuse to comply, the next step is to take them to court.

If you don't want to deal with the endless details of suing in court, DoNotPay can help. Using the Sue Now product, you can generate demand letters and escalate your case to a small claims court.

Why Use DoNotPay to Evaluate Terms of Service

DoNotPay's service is fast, easy, and convenient. You don't have to thumb through pages of fine print to find a violation. We will do it all for you.

What Else Can DoNotPay Do?

DoNotPay can do more for you than analyze TOS, including:

Reach out to DoNotPay today and get your personal data secured!

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