River Island Customer Service Hacks You Must Know

Jump the Phone Queue for Any Company River Island Customer Service Hacks You Must Know

Contact River Island Customer Service the Easy Way

Isn't it frustrating when you need to reach customer service and, instead of it being simple, you're directed to FAQ's or "Community Forums" to spend way too much time scouring through useless information? DoNotPay can help you reach a customer service rep at any company, even Sky, Marriott, Virgin Media, EE, and Vodafone.

If you need to contact River Island customer service, there are multiple ways you can reach them. Read on to learn more.

About River Island

Established in 1948 by the Lewis family, River Island is a privately owned, London-headquartered fashion brand with hundreds of retail locations across the UK, Ireland, and other countries, in addition to their online websites. The brand offers multiple products including:

  • Clothing for men, women, and children
  • Fashion accessories
  • Makeup, and beauty products

If you've ordered any products from River Island UK and there was a problem, you might have run into issues with contacting customer service to resolve your issue.

River Island Support Contact Number and Email

Bear in mind that River Island is headquartered in London so if you are an international customer, you'll need to make sure you call them between 08:00 am and 19:00 pm GMT/BST.

Of course, if you'd rather try to find the resolution for yourself, you can browse their FAQ which may provide the information you're looking for. Then, you can contact River Island customer service via three methods:

  1. Their webmail
  2. Phone
  3. Social media
River Island Support/FAQ SiteContact Page
River Island Phone Number 1 (domestic)0344 576 6444
River Island Phone Number 2 (international)+44 344 576 6444
River Island Social MediaFacebook



To Contact River Island Online

  • Visit their Contact Us page.
  • Scroll to the bottom of the box with contact numbers and click "Click Here"
  • Enter your reason for contact, name, email address, and message
  • Click "I'm not a robot"
  • Click "Send Message"

To Contact River Island by Phone

UK Customers 0344 576 6444, International Customers +44 344 576 6444.

Be sure you have handy, any information that may help them resolve your issue, including:

  • Name on account
  • Print out of your despatch confirmation email
  • Receipt (if returning an item)

To Contact River Island Through Social Media

Sometimes you might have better luck reaching out through social media channels. River Island can be reached on three:

  1. Facebook chat
  2. Twitter
  3. Instagram

You will often hear River Island issue a disclaimer for long wait times, which is frustrating.

Alternative Ways to Resolve Customer Service Complaints

If you cannot get a satisfactory response from River Island, or want to issue further complaints about River Island customer service, there are other ways.

Find an Ombudsman

Ombudsmen are free, professional, independent services that offer assistance for various complaints across the UK. They are similar to attorneys in that they are neutral parties looking for a resolution. They will also offer feedback and advice to help improve customer experiences. Before finding an Ombudsman, request a letter of deadlock from River Island to illustrate you have tried everything to resolve the issue to no avail. To find an Ombudsman:

In the UK:

Citizens Advice Consumer Service; Tel. 0345 404 0506

In Ireland:

Citizens Information Board; Tel. 0761 07 4000

ADR Schemes (Alternative Dispute Resolutions)

You can try to avoid going to court by seeking out the help of an ADR scheme. The use of ADRs was established to help protect consumers against conflicts with traders by providing alternatives such as mediation or arbitration services.

Small Claims Court

The total you can claim in England and Wales is £10,000, in Scotland it's £5,000 and in Northern Ireland, it's £3,000. While you might be able to resolve your issue with River Island in Small Claims Court, the amount of time and preparation necessary can become tedious and trifling.

Common Reasons People Contact River Island Customer Support

Most often, people reach out to River Island Customer Support because they have an issue with an order they placed. There are other reasons, as well, customers have tried to reach customer service, out of sheer frustration:

  • Charged for a return
  • Improper sizes of clothing
  • Extra/unexpected credit card charges
  • Delivery charges
  • Late/non-deliveries

Frequently, customers complain about terrible customer service over the phone and in the retail locations.

Get in Touch With River Island Customer Service Using DoNotPay

If you're frustrated trying to reach River Island customer care, DoNotPay can help. It's frustrating trying to get through to customer service, only to wait on hold for seemingly hours while your dissatisfaction increases exponentially. After all, you have other things to do.

That's why we've developed the Skip Waiting on Hold product. With DoNotPay, you won't have to waste time waiting on hold ever again! DoNotPay can call any customer service phone number for you and wait on hold in your place. As soon as a support agent takes your call, DoNotPay will notify you, so you can explain the issue and get the answers you're looking for. And remember, it works for every company, even big ones like Walmart, Marriott and Amazon.

Here's how to get started/Here's how you can use DoNotPay to skip River Island’s phone queue:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


That's it! DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

Try DoNotPay to contact customer service anywhere, even John Lewis and Currys.

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