Is Getting Loans2Go the Best Option for You?

Stop Debt Collectors Is Getting Loans2Go the Best Option for You?

Is Getting Loans2Go the Best Option for You?

If you have unpaid debt from Loans2Go, you'll probably have trouble eliminating it. According to many reviews of Loans2Go on Trustpilot, you should not apply for a loan with this company.

Some reviewers accuse them of unfair debt collection practices, like changing the due date and charging excessive interest on small loans.

If you have an outstanding debt with Loans2Go, don't deal with them yourself. Instead, let DoNotPay handle them for you. DoNotPay provides an automated process for dealing with debt collectors. It's a faster, more convenient, and less frustrating way to stop bill collectors from harassing you.

We've helped several individuals settle collections disputes with the following companies:

What is Loans2Go?

Loans2Go provides an alternative, affordable personal loan. Established for over 20 years, they specialize in developing innovative lending, customer service, and account management approaches.


Loans2Go provides loans with flexible options to individuals seeking an alternative to more traditional forms of credit.

Customer reviews of Loans2Go are not favourable though.  On Trustpilot, they get 1.3 stars out of 5.

You can refer to this table of their contact details if you want to contact Loans2Go:

WebsiteLoans 2 Go
Telephone Number+44 330 400 6000
AddressBridge Studio, 34A Deodar Rd, London SW15 2NN, United Kingdom
Service optionsOnline appointments · Onsite services not available

Alternative Ways to Resolve Customer Service Complaints

If you have a problem with Loans2Go and can't get a satisfactory response from them, there are three other options:

  1. ADR Schemes (Alternative Dispute Resolutions) with the Financial Conduct Authority (FCA
  2. Financial Ombudsman Service
  3. Small Claims Court

Here is a summary of each:

  1. ADR Schemes (Alternative Dispute Resolution) With the Financial Conduct Authority (FCA)

An ADR scheme or alternative dispute resolution are independent arbitrators that conduct an impartial assessment of complaints between a consumer and a business. The independent arbitrator will reach a decision based on the information provided by both parties.

When complaining to the Financial Conduct Authority (FCA), they have rules and guidance about debt collection. First of all, the FCA cannot take on individual cases. However, they can refuse or revoke the creditor's authorization. For example, they can find the creditor if they feel that they mistreated you.  The FCA may need to remind the creditor that breaking the rules could affect their FCA authorization.

  1. Financial Ombudsman Service

Financial Ombudsman Service is a free service that settles complaints between consumers and businesses that provide financial services.

When you first send a complaint to a financial ombudsman, you should hear back from them within ten working days.

Before you decide to use the services of a financial ombudsman, you should first try to resolve the issue with the financial company. If that doesn't work, then contact a financial ombudsman.

It would be best if you complained to a financial ombudsman when:

  • You're not the person who owes the debt
  • The amount you're asked to pay is incorrect
  • The business is repeatedly contacting you about the debt
  • You're having financial difficulty, and the company isn't being helpful
  • The debt isn't enforceable
  1. Small Claims Court

As a last resort, you can file a suit in small claims court if you feel that a company has breached its contract. Before you take your case to small claims court, you'll need to demonstrate that you've tried all other means to settle your dispute.

One thing to keep in mind is that the total amount of money that can be claimed in small claims court in England is £10,000.

How To Get Debt Payment Assistance

If you have an outstanding debt with Loans2Go, you have one option for paying it off. You can get a Debt Relief Order (DRO). You can get a DRO as long as you owe less than £30,000, you do not have much extra income, and don't own your home.

If you get a DRO

  • Your creditors can't get their money without the court's permission.
  • You're usually freed from your debts after twelve months
  • The official receiver provides a DRO. The official receiver is an officer of the bankruptcy court. You must apply for a DRO through an authorized debt advisor. They'll help you fill out the paperwork

You're generally eligible to receive a DRO if you meet the requirements

  • You owe less than £30,000
  • You have less than £75 a month in spare income
  • Your assets are worth less than £2000
  • Your vehicle is not worth £2000 or more
  • Within the last three years, you've lived or worked in England or Wales
  • Within the previous six years, you have not applied for a DRO

Let DoNotPay Help You with Your Debt

If you have unpaid debt or another type of dispute with Loans2Go, DoNotPay can help. First, we'll determine if Loans2Go is compliant with FCA guidelines. Then we'll guide you through a series of questions, help you determine which course of action you should take, and contact Loans2Go with a demand letter on your behalf.

If you choose to report Loans2Go to a governing body instead, we'll file the complaint for you.

Here's how it works:

  1. Search “debt collection” on DoNotPay.


  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.


  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.


More Services DoNotPay Provides

DoNotPay not only settles disputes with financial companies but also helps consumers with the following:

Join us today to learn more about DoNotPay!

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