Contact Royal Bank of Scotland - RBS Customer Service The Easy Way

The Royal Bank of Scotland - RBS provides a variety of products. If you need to contact RBS customer service - or a customer service agent at any bank in the UK or around the world - about mortgages, credit cards, loans and overdrafts, or current and savings accounts, you can try to do so through conventional channels. (RBS recommends consulting their FAQ section, or using the chat line first.) Or you can contact DoNotPay for assistance.

Contact numbers can be found on the RBS customer service website. But RBS phone queues are likely as long as most others. You may spend many precious minutes, if not longer, waiting to speak with a real person who can actually address your problems.

Getting a live human at any company in the UK or anywhere, as you have no doubt experienced, is hard to do and time-consuming. But for many banking and insurance questions, it's essential. That's why DoNotPay invented an easy way for you to eliminate waiting on hold for who knows how long. Our product can dial the number of RBS customer service or a myriad number of businesses, like

We will contact you when someone from the bank or other type of organization is available to speak with you.

All you have to do is to Sign-up for DoNotPay's assistance with RBS customer service directly from your web browser.

RBS Support Contact Number and Email

Here is the contact info of RBS customer service, if you wish to do it yourself. If you find the process of waiting for a customer service agent in the UK or any country frustrating, you can always reach out to DoNotPay for help.

RBS Customer Support
Website	Membership Service, My Rewards See detailed phone options included on the RBS contact page numbers to call from the outside UK and more
Department	Details	Operating Hours
Business Customers Web chat Phone	0345 600 2230	General helpline open 24/7
	+44 345 600 2230 from outside the UK	Lending and speciality inquiries 9 am to 5 pm
	18001 0345 600 2230 for Relay UK
Life Insurance Phone	0330 390 0512	Open Mon-Fri 8 am-7 pm, Sat 10 am-3:30 pm
Premier Banking Manager - for mortgages in the UK	0333 202 3332
Premier banking without a mortgage manager UK	0345 724 2424
Telephone Banking and Personal Accounts General enquires	0345 724 24 24
Lost Credit Cards	0370 600 0459 +44 1268 500 813 (Relay) 18001 0370 907 0010 (Relay UK)	Open 24 hours a day. Calls may be recorded

Whether you contact RBS on your own or ask DoNotPay to get someone on the line for you, remember to have pertinent information ready. This includes account numbers and other details applicable to your customer service questions.

Alternative Ways to Resolve Customer Service Complaints

You should always seek help with problems by first speaking with your bank or the organization with which you have a disagreement. But sometimes you can't get satisfactory results through customer service channels. When that's the case, you may need to follow up with other options.

Alternative Dispute Resolutions

Alternative dispute resolution (ADR) was developed as a way to resolve disputes between consumers and traders in the UK without going to court. It's in the interest of all parties to avoid legal action.

ADR schemes have covered the financial services, energy, and telecoms sectors for some time. Many more types of businesses are now becoming members of voluntary ADR schemes. The number of these is increasing.

Top ADR forms in common use are

Mediation - An independent third party assists involved parties in coming to a mutually acceptable agreement.
Arbitration - An independent third party evaluates facts and arrives at a decision that may be binding on one or both involved parties.

Consultation With an Ombudsman

What Is an Ombudsman?

A free and impartial person who has been appointed to look into complaints about banks, companies, and other organizations is called an ombudsman. An ombudsman doesn't take sides. But ombudsmen do help consumers solve problems.

When to Contact an Ombudsman?

Always get in touch with the bank or organization with whom you're experiencing the problem initially. If the organization doesn't address the situation or takes too long to respond, that's when you could call an ombudsman. (Most schemes have a limit of 8 weeks)

There Are Two Types of Ombudsmen

Public sector ombudsmen address unresolved issues with government and public service organizations.
Private ombudsmen address complaints concerning commercial businesses that are members of an ombudsman scheme, which weren't resolved sufficiently.

If you can't resolve a dispute with a bank or other organization, contacting an ombudsman could provide a solution.

Small Claims Court Cases

Before utilizing the UK small claims court system, you must prove you have exhausted all other options. You will then be required to follow the proper procedure to file a successful claim

A fee will be due in advance.
You will have to fill out the correct forms accurately, and probably try mediation to solve the situation before going to court.
Then, you will wait for a reply from the other party. Next, you will serve a directions questionnaire and present evidence supporting your case.

Before pursuing these options, if you have a problem with the Royal Bank of Scotland or another financial institution or business, the first step should be to contact the organization's customer service department. DoNotPay can help you get in touch.

RBS Corporate Address

You probably won't need to contact corporate headquarters. But if you can't resolve your dispute with RBS through customer service channels, you may need this address.

36 St Andrew Square

Edinburgh, United Kingdom, EH2 2YB

DoNotPay Can Also Help With Many Other Issues

We can help you save time while solving many problems, like cancelling or managing subscription services. From banks to many other companies, DoNotPay can help you contact a live agent without waiting on hold, or solve other types of issues.

If you need assistance, just

Visit our website.
Search for the company or problem you need to address.
DoNotPay can likely offer a product that can help!

Common Reasons People Contact RBS Support

Why do people contact a customer service representative at RBS for support?

How many times have you had a question about your bank account, mortgage, or insurance policy?
Maybe there was a change you needed to make.
Perhaps an error occurred in your personal information or the process of billing.

There are an unlimited number of reasons people need to speak promptly with a customer service person. But many times that means waiting on hold instead of accomplishing necessary tasks at work or home.

That doesn't have to be the case, however. DoNotPay offers a better way.

Get in Touch With RBS Customer Service Using DoNotPay

It can be nerve-wracking when you have to dial a customer support number half a dozen times and spend hours on hold until you finally reach a support agent. You need answers quickly when you have a problem with your bank or another organization regarding an essential product or service.

That's why DoNotPay developed the Skip Waiting on Hold product. Don't waste valuable time waiting on hold ever again! With this product, we can call any customer service phone number and wait on hold in your place. When a support agent can take your call, we will notify you.

Here's how to get started using DoNotPay to skip the RBS phone queue in 4 simple steps:

Open your web browser and sign up for DoNotPay.
Type in Skip Waiting on Hold and select the product.
Search for the company you’d like to call.
Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for any Organization

Experiencing problems with other organizations, in addition to RBS? With DoNotPay, you're only a few easy steps from getting in touch with most major world companies, from varied industries.

Below, we've shared 3 more companies we can help you contact, in addition to those included earlier in this post.

Concerned that you can't find an article for the company you're seeking? No worries! — we probably offer a way to help you get in touch with them without wasting time.

What Else can DoNotPay do?

Solving the problem of speaking with an RBS customer service person is just one of many things DoNotPay can help you learn about or do for you. Here are some more examples of issues for which we can offer assistance.