Get Royal Bank of Scotland To Take Your Complaints Seriously

Royal Bank of Scotland (RBS) is a prime bank in Scotland that specialises in personal and commercial banking. There are 700 branches of the RBS in Scotland and other larger towns of the British Isles. RBS offers a diverse range of services to corporations, businesses and personal customers and is dedicated to meeting the financial service needs of their customers. They have a comprehensive support centre dedicated to handling queries and .

However, the huge number of clientele might pose a problem when lodging an RBS complaint, and it might take longer than necessary to address your issue. The good news is that DoNotPay is here to help you file complaints without much hassle through the Customer Service Issues product.

How to Make a Complaint to RBS

RBS is dedicated to satisfying the needs of its over 3.3 million customers. There are several ways you can :

Online
Make a phone call
In-person
Write to RBS

RBS has a comprehensive online support centre that facilitates online complaints. To make a online, navigate to the 'Make a Complaint’ page.

This table further tells you how to contact RBS:

How to Contact Royal Bank of Scotland (RBS)

Online Support

Support Centre

Online Form

Complaint Form

Phone Number -

Personal Banking Customers

Scotland – 03457 24 24 24

England/Wales – 0345 900 0400

Phone Number -

Private Banking Customers

With a private banking manager – 0333 202 3332

Without a private banking manager – 03457 24 24 24

Phone Number -

Business Bank Account Customers

Scotland – 0345 600 2230

England/Wales – 0345 307 0900

Phone Number -

Credit Card Customers

Scotland – 0370 907 0010

England/Wales – 0345 366 1186

Postal Address -

For Personal Banking Customers

Customer Relations Manager

4th Floor, 2 St Phillips Place, Birmingham B3 2RB

Postal Address -

For Business Bank Customers

Customer Relations Manager

1st Floor, 2 St Phillips Place, Birmingham B3 2RB

Postal Address -

For Credit Card Customers

The Royal Bank of Scotland

PO Box 5747 Southend-on-Sea SS1 9AJ

Alternative Ways to File a Complaint With RBS

If RBS has failed to resolve your complaint for one reason or another, you can lodge a complaint through The Financial Ombudsman Service or The Business Banking Resolution Service.

1. The Financial Ombudsman Service

The Financial Ombudsman Services is an independent organisation that handles financial service complaints that have not been conclusively resolved. If your complaint has not been resolved within 8 weeks, you can contact the Financial Ombudsman Service.

Phone Number: 0800 023 4567 or 0207 964 1000
Email: complaint.info@financial-ombudsman.org.uk
Physical Address:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

2. The Business Banking Resolution Service

In case your complaint does not merit you to reach the Financial Ombudsman Services, you may request the Business Banking Resolution Service (BBRS) to review it. The BBRS is also an independent organisation established by banks in collaboration to resolve disputes between bigger SME business clients and their banks.

This service is free to use for qualifying banking clientele. Contact the BBRS through:

Email: contactus@thebbrs.org
Phone Number: 0345 646 8825

Get RBS Customer Service Issue Resolved With DoNotPay

Filing complaints against a company is a delicate situation which might flare up to legal procedures. If you are having a hard time solving an issue with RBS, DoNotPay is here to help. You can now file a complaint from the comfort of your home.

All you need to do is to go to DoNotPay and choose the Other Customer Service Issues product. Select the option that best describes your issue and provide the details regarding your complaint. DoNotPay will review your request and take the necessary steps to complete it. We'll contact the company for you and make your demands!

Get Any Customer Service Issue Resolved With DoNotPay

Are you having a hard time filing your complaint to other companies? Take advantage of DoNotPay's state-of-the-art technology that will make your life easier and stress-free.

We can help you file a complaint to any company, including the ones listed in the table below:

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